AEG DGE3650HB, User Manual

This document sets out the terms and conditions of the product warranties for 
AEG Appliances. It is an important document. Please keep it with your proof 
of purchase documents in a safe place for future reference should there be a 
manufacturing defect in your Appliance. This warranty is in addition to other 
rights you may have under the Australian Consumer Law.

1.  In this warranty: 

(a)   ‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the Competition and 

Consumer Act 2010;

(b)   ‘Appliance’ means any Electrolux product purchased by you and accompanied 

by this document;

(c)  ‘ASC’ means Electrolux’s authorised serviced centres;

(d)   ‘AEG’ is the brand controlled by Electrolux Home Products Pty Ltd of 163 

O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of 
Appliances purchased in Australia and Electrolux (NZ) Limited (collectively 
“Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of 
Appliances purchased in New Zealand;

(e)   ‘Warranty Period’ means the period sp

ecified in clause 3 of this 

warranty;

(f)   ‘you’ means the purchaser of the Appliance not having purchased the 

Appliance for re-sale, and ‘your’ has a corresponding meaning.

2.   Application:

 This warranty only applies to new Appliances, purchased and used 

in Australia or New Zealand and is in addition to (and does not exclude, restrict, or 
modify in any way) other rights and remedies under a law to which the Appliances 
or services relate, including any non-excludable statutory guarantees in Australia 
and New Zealand.

3.   Warranty Period:

 Subject to these terms and conditions, this warranty continues 

for in Australia for a period of 60 months and in New Zealand for a period of 60 
months, following the date of original purchase of the Appliance.

4.   Repair or replace warranty:

 During the Warranty Period, Electrolux or its ASC 

will, at no extra charge if your Appliance is readily accessible for service, without 
special equipment and subject to these terms and conditions, repair or replace 
any parts which it considers to be defective. Electrolux may, in its absolute 

or replacement. Electrolux or its ASC may use refurbished parts to repair your 
Appliance. You agree that any replaced Appliances or parts become the property 
of Electrolux. 

5.   Travel and transportation costs:

 Subject to clause 7, Electrolux will bear the 

reasonable cost of transportation, travel and delivery of the Appliance to and from 
Electrolux or its ASC. Travel and transportation will be arranged by Electrolux as 
part of any valid warranty claim.

6.    Proof of purchase

 is required before you can make a claim under this warranty.

7.   Exclusions:

 You may not make a claim under this warranty unless the defect claimed 

is due to faulty or defective parts or workmanship. This warranty does not cover:

(a)  light globes, batterie

s, fil

ters or similar perishable parts;

(b)  parts and Appliances not supplied by Electrolux;

(c)   

(d)  damage to the Appliance caused by: 

(i) negligence or accident;

(ii) misuse or abuse, including failure to properly maintain or service; 

(iii)  improper, negligent or faulty servicing or repair works done by  

anyone other than an Electrolux authorised repairer or ASC; 

(iv) normal wear and tear;

(v) power surges, electrical storm damage or incorrect power supply;

(vi) incomplete or improper installation;

(vii) incorrect, improper or inappropriate operation; 

(viii) insect or vermin infestation;

(ix)  failure to comply with any additional instructions supplied with  

the Appliance;

In addition, Electrolux is not liable under this warranty if: 
 

(a)   the Appliance has been, or Electrolux reasonably believes that the Appliance 

has been, used for purposes other than those for which the Appliance was 

intended, including where the Appliance has  
been used for any non-domestic purpose;

(b)  the Appliance is modi

fied

 without authority from Electrolux in writing;

(c)   the Appliance’s serial number or warranty seal has been removed  

or defaced.

8.  How to claim under this warranty: 

To enquire about claiming under this warranty, 

please follow these steps: 

(a)   carefully check the operating instructions, user manual and the terms of  

this warranty;

(b)  have the model and serial number of the Appliance available;

(c)  have the proof of purchase (e.g. an invoice) available;

(d)  telephone the numbers shown below.

9.   Australia: 

For Appliances and services provided by Electrolux in Australia: Electrolux 

goods come with guarantees that cannot be excluded under the Australian 
Consumer Law. You are entitled to a replacement or refund for a major failure and 
for compensation for any other reasonably foreseeable loss or damage. You are also 
entitled to have the Appliance repaired or replaced if the Appliance fails to be of 
acceptable quality and the failure does not amount to a major failure. ‘Acceptable 
quality’ and ‘major failure’ have the same meaning as referred to in the ACL.

10.   New Zealand: 

For Appliances and services provided by Electrolux in New 

Zealand, the Appliances come with a guarantee by Electrolux pursuant to the 
provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair 
Trading Act. Where the Appliance was purchased in New Zealand for commercial 
purposes the Consumer Guarantee Act does not apply.

11.   

Confidentiality:

 You accept that if you make a warranty claim, Electrolux and 

its agents including ASC may exchange information in relation to you to enable 
Electrolux to meet its obligations under this warranty.

 Warranty

FOR SALES IN AUSTRALIA AND NEW ZEALAND  

ALL AEG BRANDED APPLIANCES

Important Notice

Before calling for service, please ensure that the steps listed in clause 8 above have been followed.

FOR SERVICE 

or t

o find the add

ress of your nearest

authorised service centre in Australia

PLEASE CALL 1300 363 664

OR EMAIL 

customercare@aegaustralia.com.au

For the cost of a local call (Australia only)

SERVICE AUSTRALIA 

aeg.com/au

FOR SPARE PARTS 

or t

o find the add

ress of your nearest

spare parts centre in Australia

PLEASE CALL 13 13 50

OR EMAIL 

customercare@aegaustralia.com.au

For the cost of a local call (Australia only)

FOR SERVICE 

or t

o find the add

ress of your nearest

authorised service centre in New Zealand 

PLEASE CALL 0800 234 234 

OR EMAIL 

customercare@electrolux.co.nz

(New Zealand only)

SERVICE NEW ZEALAND 

aegnewzealand.co.nz

FOR SPARE PARTS

or t

o find the add

ress of your nearest

spare parts centre in New Zealand

PLEASE CALL 0800 10 66 20

OR EMAIL 

customercare@electrolux.co.nz

(New Zealand only)

AEG_Warr_May17