Problem
Possible cause
Remedy
The heat setting changes be‐
tween two levels.
Power management operates.
Refer to "Daily use".
The control panel becomes hot to
the touch.
The cookware is too large or you put
it too close to the control panel.
Put large cookware on the rear zones,
if possible.
There is no sound when you
touch the panel sensor fields.
The sounds are deactivated.
Activate the sounds. Refer to "Daily
use".
comes on.
Child Safety Device or Lock oper‐
ates.
Refer to "Daily use".
comes on.
There is no cookware on the zone.
Put cookware on the zone.
The cookware is unsuitable.
Use cookware suitable for induction
hobs. Refer to "Hints and tips".
The diameter of the bottom of the
cookware is too small for the zone.
Use cookware with correct dimen‐
sions. Refer to "Technical data".
and
appear alternately.
The power is too low due to unsuita‐
ble cookware or an empty pot.
Use the appropriate type of cookware.
Refer to "Hints and Tips" and "Techni‐
cal Data".
Do not activate any zone with an emp‐
ty pot on it.
and
appear alternately.
The pot is empty or contains some
liquid other than water, e.g. oil.
Avoid using the function with liquids
other than water.
and
appear alternately.
There is too much or too little water
in the pot.
You boiled some food other than wa‐
ter and potatoes. The boiling point
was moved in time and SenseBoil®
could not work properly.
Only boil water and potatoes with the
use of SenseBoil®. Refer to "Hints and
Tips".
You hear a beep sound, the indi‐
cators above
blink and
SenseBoil® does not start.
None of the cooking zones is ready
to be used with SenseBoil®. There
is some residual heat on the cooking
zones you want to choose or they
are still in use.
Finish your previous cooking activities
and choose a free cooking zone with‐
out any residual heat.
and a number come on.
There is an error in the hob.
Deactivate the hob and activate it
again after 30 seconds. If
comes
on again, disconnect the hob from the
electrical supply. After 30 seconds,
connect the hob again. If the problem
continues, speak to an Authorised
Service Centre.
9.2 If you cannot find a solution...
If you cannot find a solution to the problem
yourself, contact your dealer or an
Authorised Service Centre. Give the data
from the rating plate. Give also three digit
letter code for the glass ceramic (it is in the
corner of the glass surface) and an error
message that comes on. Make sure, you
operated the hob correctly. If not the
servicing by a service technician or dealer
will not be free of charge, also during the
warranty period. The information about
guarantee period and Authorised Service
Centres are in the guarantee booklet.
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