background image

Problem

Possible solution

The appliance fills with

water and drains im‐

mediately.

• Make sure that the drain hose is in the correct position. The

hose may be positioned too low. Refer to "Installation instruc‐

tion".

The spin phase does

not operate or the

washing cycle lasts

longer than usual.

• Set the spin programme. If the drain programme is not availa‐

ble in the programme dial, it can be set via App’.

• Make sure that the drain filter is not clogged. Clean the filter, if

necessary. Refer to "Care and cleaning".

• Adjust manually the items in the tub and start the spin phase

again. This problem may be caused by balance problems.

There is water on the

floor.

• Make sure that the couplings of the water hoses are tight and

there is not water leakages.

• Make sure that the water inlet hose and the drain hose have

no damages.

• Make sure you use the correct detergent and the correct

quantity of it.

You cannot open the

appliance door.

• Make sure that a washing programme that ends with water in

tub, has not been selected.

• Make sure that the washing programme is finished.

• Set the drain or the spin programme if there is water in the

drum. If the spin and drain programmes are not available in

the programme dial, they can be set via App.

• Make sure that the appliance receives electrical power.

• This problem may be caused by a failure of the appliance.

Contact the Authorised Service Centre.

If you need to open the door, please read carefully "Emergen‐

cy door opening".

• Make sure that the Remote Start is not activated. Deactivate

it.

The display does not

show the wireless indi‐

cator  .

• Check the wireless signal.

• Make sure that the wireless connection is on. Refer to para‐

graph "Configuring the washing machine wireless connection"

in "Wi-Fi - Connectivity setup" chapter.

• Check your home network and router.

• Restart the router.

• Contact your wireless service provider if there are further

problems with the wireless network.

The App cannot con‐

nect to the appliance.

• Check the wireless signal.

• Check if your smart device is connected to the wireless net‐

work.

• Check your home network and router.

• Restart the router.

• Contact your wireless service provider if there are problems

with the wireless network.

• The appliance, the smart device, or both, need to be config‐

ured again because a new router has been installed or the

router configuration has been changed.

www.aeg.com

52

Summary of Contents for L8FQS967C2

Page 1: ...USER MANUAL EN User Manual Washing Machine L8FQS967C2 ...

Page 2: ... 9 6 CONTROL PANEL 14 7 BEFORE FIRST USE 21 8 THE AUTODOSE TECHNOLOGY AUTODOSING 22 9 PROGRAMMES 28 10 WI FI CONNECTIVITY SETUP 34 11 DAILY USE 36 12 HINTS AND TIPS 40 13 CARE AND CLEANING 42 14 TROUBLESHOOTING 50 15 CONSUMPTION VALUES 55 16 ACCESSORIES 57 17 ENVIRONMENTAL CONCERNS 57 My AEG Care app www aeg com 2 ...

Page 3: ...he following data available Model PNC Serial Number The information can be found on the rating plate Warning Caution Safety information General information and tips Environmental information Subject to change without notice 1 SAFETY INFORMATION Before the installation and use of the appliance carefully read the supplied instructions The manufacturer is not responsible for any injuries or damage th...

Page 4: ...all not carry out cleaning and user maintenance of the appliance without supervision 1 2 General Safety Do not change the specification of this appliance This appliance is intended to be used in household and similar applications such as staff kitchen areas in shops offices and other working environments by clients in hotels motels bed breakfast and other residential type environments areas for co...

Page 5: ... prevent an internal damage Always take care when moving the appliance as it is heavy Always use safety gloves and enclosed footwear Follow the installation instructions supplied with the appliance Do not install or use a damaged appliance Do not install or use the appliance where the temperature can be less than 0 C or where it is exposed to the weather The floor area on which the appliance is to...

Page 6: ...Centre for the other drain hose and the extension Make sure that there is access to the tap after the installation 2 4 Use WARNING Risk of injury electric shock fire burns or damage to the appliance Follow the safety instructions on the detergent packaging Do not put flammable products or items that are wet with flammable products in near or on the appliance Do not wash fabrics which are heavily s...

Page 7: ...ght amount of detergent according to the load the drawer has two integrated tanks detergent softener and two additional compartments for detergent and additives manual load It gives the highest use flexibility The Wi Fi connection and Remote Start enable you to start a cycle to interact with your washing machine and to check the washing cycle status in remote control The Oko Mix technology has bee...

Page 8: ...00 00A Mod xxxxxxxxx 000V 00Hz 0000 W 910000000 00 A B C Prod No D The rating plate reports the model name A product number B electrical ratings C and serial number D 4 TECHNICAL DATA Dimension Width Height Total depth 59 7 cm 84 7 cm 66 0 cm Electrical connection Voltage Overall power Fuse Frequency 230 V 2200 W 10 A 50 Hz Level of protection against ingress of solid particles and moisture ensure...

Page 9: ... packaging and the transit bolts before installing the appliance WARNING Use the gloves 1 Remove the external film If necessary use a cutter 2 Remove the cardboard top and the polystyrene packaging materials 3 Remove the internal film 4 Open the door and remove the polystyrene piece from the door seal and all the items from the drum 5 Carefully put the appliance down on its rear side 6 Put the fro...

Page 10: ...ing the spanner supplied with the appliance 11 Pull out the plastic spacers 12 Put the plastic caps that you find in the user manual bag in the holes We recommend that you keep the packaging and the transit bolts for any movement of the appliance 5 2 Positioning and levelling 1 Install the appliance on a flat hard floor Make sure that carpets do not stop the air circulation below the appliance Mak...

Page 11: ...Connect the water inlet hose to the back of the appliance 2 Position it toward left or right depending on the position of the water tap 20º 20º 45º 45º Make sure that the inlet hose is not in vertical position 3 If necessary loose the ring nut to set it in the correct position 4 Connect the water inlet hose to the cold water tap with 3 4 thread WARNING The inlet water shall not exceed 25 C CAUTION...

Page 12: ...nd put it around the plastic hose guide 2 On the edge of a sink Fasten the guide to the water tap or to the wall Make sure that the plastic guide cannot move when the appliance drains Make sure that the drain hose end is not immersed in the water There may be a return of dirty water into the appliance 3 To a stand pipe with vent hole Insert the drain hose directly into a drain pipe Refer to the il...

Page 13: ...rating plate and the Technical Data chapter indicate the necessary electrical ratings Make sure that they are compatible with the mains power supply Check that your domestic electrical installation can take the maximum load required also taking into account any other appliances in use Connect the appliance to an earthed socket The power supply cable must be easily accessible after installing the a...

Page 14: ...een and touch buttons are always clean and dry 1 Programme di al For selecting the desired washing programme Refer to Pro grammes chapter for more details 2 Display It provides information about the setting programme Refer to Display paragraph for more details 3 AutoDose Liq uid Detergent touch button For activating and deactivating the automatic detergent loading Refer to The AutoDose Technology ...

Page 15: ... touch the appliance proposes the de fault setting of the washing programme again 6 Start Pause touch button Touch this button to start pause the appliance or interrupt a run ning programme 7 Time Save touch button With this option you can decrease the programme duration If your laundry is normally or lightly soiled it may be advisable to shorten the washing programme Touch this button once to dec...

Page 16: ... the indicator and the selected delay time and the appliance be gins the countdown 9 Plus Steam touch button This option adds a steam phase followed by a short anti crease phase at the end of the washing programme The steam phase reduces fabric creasing and facilitates the fabric ironing The indicator flashes on the display during steam phase This option can increase the programme duration When th...

Page 17: ...ergent or additive in the manual compartment If you press detergent tank button while Inten sive option is active AutoDose function is switched off but Intensive option still remains active in manual mode Prewash Use this option to add a pre wash phase at 30 C before the washing phase This option is recommended for heavily soiled laundry espe cially if containing sand dust mud and other solid part...

Page 18: ...heaper electricity tariffs are available In some pro grammes the rinses are performed with more water The display shows the indicator The door stays locked The drum turns regularly to reduce creasing You must drain the water to unlock the door Touch the Start Pause button the appliance performs only the draining phase The appliance empties the water out automatical ly after approximately 18 hours ...

Page 19: ...pt On Off button Before you touch the Start Pause button the appliance cannot start The appliance keeps the selection of this option after you switch it off Acoustic signals This appliance is provided with different acoustic signals that op erate when You activate the appliance special short tune You deactivate the appliance special short tune You touch the buttons click sound You make a wrong sel...

Page 20: ... FI Connectivity setup Washing phase indicator it flashes during prewash and wash phase Rinsing phase indicator it flashes during rinse phase The indicator appears when the Extra Rinse option is activated Spin and drain phase indicator It flashes during spin and drain phase Steam phase indicator Anti crease phase indicator Drum clean indicator This is a recommendation to perform the drum cleaning ...

Page 21: ...t or softener dosage 6 3 Multilingual badges Adhesive badges in different languages are supplied with the appliance The desired badge can be glued next to the programme dial Program Antiallergi 20 min 3 kg Motionstøj Koge Kulørt Syntetisk Finvask Uld Silke Damp Vattæpper Jeans 7 BEFORE FIRST USE During installation or before first use you may observe some water in the appliance This is a residual ...

Page 22: ...he real fabric load if the indicators and or are on in the display In some programmes AutoDose is OFF OFF is on and the indicators and or are off in the display because there are garments requiring special detergents or treatments When OFF is on pour the detergent and other treatments in the proper manual filling compartment Please refer to AutoDose and options compatibility with programmes in Pro...

Page 23: ...rgent such as super compact we recommend to adjust the pre set dosage by following the indication given on detergent and fabric softener container e g when using super compact detergent you may need to reduce the pre set dosage considerably If the washing results are not satisfying or there is too much foam during washing you may need to change the factory setting Read in the paragraph AutoDose co...

Page 24: ...ssed the Temperature and the Spin buttons simultaneously for a few seconds until the display shows the on the left in the display and blinking detergent tank and softener tank indicators on the right in the display 4 Touch related tank buttons to toggle function off and on The display shows OFF when a tank is disabled or shows tank indicator when it is enabled 5 To set basic dosage touch related t...

Page 25: ...vel 1 Open the detergent dispenser 2 Lift up the AutoDose cover lid 3 Gently pour only liquid detergent in the AutoDose detergent tank Fill up to the maximum indicated level 4 Gently pour only liquid softener in the AutoDose fabric softener tank Fill up to the maximum indicated level 5 Lift down the AutoDose cover lid 6 Gently close the detergent dispenser till click engagement ENGLISH 25 ...

Page 26: ...fore the appliance is powered on for the first time the AutoDose indicator will not blink CAUTION The tanks refill must be carries out with the same brand and type of detergent fabric softener additive used before otherwise clean the tanks before refilling 8 7 Switching from AutoDose to manual dosing It is possible to disable AutoDose function for one or both tanks by pressing related button symbo...

Page 27: ...nd then pour the detergent and or other treatments in the manual compartments Do not exceed the maximum indicated level 1 Open the detergent dispenser 2 Put the powder detergent in the compartment When using liquid detergent refer to Manual filling the liquid detergent 3 If desired pour the fabric softener in the compartment Manual 4 Gently close the detergent dispenser till click engagement Manua...

Page 28: ...ch case the appliance will immediately be paused If you press the Start Pause button an error sound is generated and everything in the display will turn off except the AutoDose indicators remain lit for a few seconds Then the display returns to the previous paused state This will happen even if the user turned AutoDose off To restart the programme ensure the drawer is properly closed and press Sta...

Page 29: ...or ironing or refreshing garments worn once2 This pro gramme reduces creases and odours3 and relaxes the fibres When the programme is completed quickly remove the laun dry from the drum After a steam programme ironing becomes effortless Do not use any detergent If necessary remove stains by washing or using localized stain removal Steam pro grammes do not perform any hygienic cycle Do not set a St...

Page 30: ...drying programme if avail able and if the garment care label permits tum ble drying 1 During this cycle the drum rotates slowly to ensure a gentle wash It can seem that the drum doesn t rotate or doesn t rotate properly but this is normal for this programme 2 If you set a Steam programme with dried laundry at the end of the cycle the laundry can be humid Line dry the items for about 10 minutes 3 S...

Page 31: ... rpm 2 5 kg2 1 kg3 1 According to Commission Regulation EU 2019 2023 this programme at 40 C is able to clean normal ly soiled cotton laundry declared to be washable at 40 C or 60 C together in the same cycle For the reached temperature in the laundry the programme duration and other data please refer to Consumption Values chapter The most efficient programmes in terms of energy consumption are gen...

Page 32: ...ates Wool Silk Steam Anti allergy 20 Min 3 kg Outdoor AutoDose AutoDose Detergent AutoDose Fabric Softener Others Spin Rinse Hold Extra Silent Intensive1 Prewash Extra Rinse Time Save 2 Rinse Only Spin Only Drain Only Delay Start www aeg com 32 ...

Page 33: ...iversal powder1 Liquid Uni versal Liquid for coloureds Delicates woollens Special Eco 40 60 Cottons OKOPower Synthetics Delicates Wool Silk Anti allergy 20 Min 3 kg Outdoor 1 At temperature higher than 60 C the use of powder detergent is recommended Recommended Not recommended 9 3 Woolmark Wool Care Green The wool wash cycle of this machine has been approved by The Woolmark Company for the washing...

Page 34: ...es and product information tailored perfectly to the appliance Through the app you can select the programmes already available from the appliance control panel plus unlock additional programmes available only from a mobile device Additional programmes can change over the time along with new versions of the app It s personalized laundry care all from your mobile device When connecting the appliance...

Page 35: ... configured when the programme information screen returns the indicator is on the display Every time you switch the appliance on the appliance takes about 10 seconds to connect to the network automatically When the indicator stops blinking the connection is ready To switch the wireless connection off press and hold the Detergent and the Softener buttons for a few seconds simultaneously until the f...

Page 36: ...he update the appliance shows in the display Do not switch off or unplug the appliance during update The appliance will usable again at the end of the update without any notification about successful update If an error occurs the appliance shows in the display just press any buttons or turn the knob to return to normal use 11 DAILY USE WARNING Refer to Safety chapters 11 1 Activating the appliance...

Page 37: ...The display shows an indicative programme duration the maximum declared load for the set programme only for a few seconds the default temperature the default spin speed and the washing phase indicators when available 2 To change the temperature and or the spin speed touch the related buttons 3 If desired set one or more options by touching the related buttons The related indicators come on in the ...

Page 38: ...ve perfect washing results in the minimum possible time The programme duration could increase or decrease At the end of the load detection if laundry load is below the maximum declared weight for selected programme the display shows the new programme duration After further 30 seconds the water filling starts At the end of the load detection in case of drum overload the indicator is steady on and t...

Page 39: ...tarted the new programme starts without repeating the ProSense phase The water and the detergent are not drained out in order to avoid waste The display shows the maximum duration of the programme updating it about 20 minutes after the starting of the new programme 11 11 Opening the door Adding garments While a programme or the delay start operates the appliance door is locked If the temperature a...

Page 40: ...n the water to open the door 1 If necessary touch the Spin button to decrease the spin speed proposed by the appliance 2 Touch the Start Pause button If you have set the appliance drains the water and spins If you have set the appliance only drains the water The option indicator or goes off while the indicator flashes and then goes off 3 When the programme is completed and the door locked indicato...

Page 41: ...bons and any other loose elements Do not wash laundry without hems or with cuts Use a washing bag to wash small and or delicate items e g underwired bras belts tights shoelaces ribbons etc Empty pockets and unfold the items 12 2 Stubborn stains For some stains water and detergent is not sufficient We recommend that you pre treat these stains before you put the items in the appliance Special stain ...

Page 42: ...n With adequate pre treatment stains and limited soiling can be removed the laundry can then be washed at a lower temperature To use the correct quantity of detergent refer to the quantity suggested by the detergent producer and check the water hardness of you domestic system Refer to Water hardness Set the maximum possible spin speed for the selected washing programme before drying your laundry i...

Page 43: ...hardness in your area is high or moderate we recommend that you use a water descaling product for washing machines Regularly examine the drum to check for limescale The regular detergents already contain water softening agents but we recommend to run a cycle with empty drum and a descaling product occasionally Always follow the instructions that you find on the packaging of the product 13 5 Mainte...

Page 44: ...l quantity of powder detergent or a specific product into the empty drum in order to rinse out any left residues Occasionally at the end of a cycle the display may show the icon this is a recommendation to perform the drum cleaning Once the drum cleaning has been performed the icon disappears 13 8 Cleaning the detergent dispenser and the AutoDose tanks CAUTION Do not change brand or type of deterg...

Page 45: ...der running water CAUTION Do not use sharp or metal brushes and sponges 6 Turn the dispenser up side down and open the bottom cover as indicated in the picture 7 Make sure that all detergent residue is removed from the conveyor Use only soft damp clothes 8 Put bottom cover back to its position by aligning its holes on drawer hooks as indicated in the picture Close it till click sound ENGLISH 45 ...

Page 46: ... clothes WARNING If some residues remain on the back area of tanks soak detergent drawer in a warm water Do not use tools to clean it Before soaking remove the handle by pressing red button and slide the handle as indicated in the picture 9 Make sure that all detergent residue is removed from the upper and lower part of the recess Use a small brush to clean the recess 10 Reassembly the drawer as f...

Page 47: ...Ensure to properly close the plugs before refilling 13 9 Cleaning the drain pump WARNING Disconnect the mains plug from the mains socket Regularly check the drain pump filter and make sure that it is clean Clean the drain pump if The appliance does not drain the water The drum does not turn The appliance makes an unusual noise because of the blockage of the drain pump The display shows the alarm c...

Page 48: ...Turn the filter anti clockwise to remove it 1 2 8 If it is necessary remove fluff and objects from the filter recess 9 Make sure that the impeller of the pump can rotate If it does not rotate contact the Authorised Service Centre 10 Clean the filter under the water tap 11 Put the filter back into the special guides by turning it clockwise Make sure that you tighten the filter correctly to prevent ...

Page 49: ...nlet hose from the tap and clean the filter 1 2 3 2 Remove the inlet hose from the appliance by loosening the ring nut 3 Clean the valve filter on the back of the appliance with a toothbrush 4 When you reconnect the hose to the back of the appliance turn it left or right not in vertical position depending on the position of your water tap 45 20 13 11 Emergency drain If the appliance cannot drain t...

Page 50: ...amages caused by low temperatures 14 TROUBLESHOOTING WARNING Refer to Safety chapters 14 1 Alarm Codes and Possible failures The appliance does not start or it stops during operation First try to find a solution to the problem refer to the tables WARNING Deactivate the appliance before carrying out any check With some problems the display shows an alarm code and the Start Pause button may flash co...

Page 51: ...arm code appears again contact the Authorised Serv ice Centre Frequency of power supply is out of range Supply voltage is too high Supply voltage is too low The anti flood device is on Disconnect the appliance and close the water tap Contact the Authorised Service Centre If the display shows other alarm codes deactivate and activate the appliance If the problem continues contact the Authorised Ser...

Page 52: ... or the spin programme if there is water in the drum If the spin and drain programmes are not available in the programme dial they can be set via App Make sure that the appliance receives electrical power This problem may be caused by a failure of the appliance Contact the Authorised Service Centre If you need to open the door please read carefully Emergen cy door opening Make sure that the Remote...

Page 53: ...e System is able to adjust the programme dura tion according to the type and the laundry load size Refer to The ProSense System load detection in Daily Use chapter The washing results are not satisfactory Increase the detergent quantity or use a different detergent Use special products to remove the stubborn stains before you wash the laundry Make sure that you set the correct temperature Decrease...

Page 54: ...ns locked in case of failure it is possible to open it using the emergency unlock function Before opening the door CAUTION Risk of burns Make sure that the water temperature is not too high and the laundry is not hot If necessary wait until they cool down CAUTION Risk of injury Make sure that the drum is not rotating If necessary wait until the drum stops rotating Make sure that the water level in...

Page 55: ...e appliance Refer to Product description chapter for the position of the rating plate 15 2 Legend kg Laundry load h mm Programme duration kWh Energy consumption C Temperature in the laundry Litres Water consumption rpm Spin speed Remaining moisture at the end of spinning phase The higher is the spin speed the higher is the noise and the lower is the remaining moisture Values and programme duration...

Page 56: ...pter Wi fi Connectivity setup 15 4 Common programmes These values are indicative only Programme kg kWh Litres h mm C rpm1 Cottons2 95 C 9 2 15 85 3 35 44 85 1600 Cottons 60 C 9 1 55 80 3 50 44 55 1600 Cottons3 20 C 9 0 35 80 3 10 44 20 1600 Synthetics 40 C 4 0 80 50 2 25 35 40 1200 Delicates4 30 C 2 0 30 45 1 10 35 30 1200 Wool 30 C 2 0 25 65 1 05 30 30 1200 1 Reference indicator of the spin speed...

Page 57: ...y 16 3 Stacking kit The tumble dryer can be stacked on the top of the washing machine only by using the correct stacking kit WARNING Do not put the tumble dryer under the washing machine Verify the compatible stacking kit by checking the depth of your appliances 16 4 Pedestal with the drawer To raise your appliance and make loading and unloading laundry easier The drawer can be used for laundry st...

Page 58: ...appliances marked with the symbol with the household waste Return the product to your local recycling facility or contact your municipal office www aeg com 58 ...

Page 59: ......

Page 60: ...f the open software and robotics communities to the development project To access the source code of these free and open source software components whose license conditions require publishing and to see their full copyright information and applicable license terms please visit http aeg opensoftwarerepository com folder NIU5 www aeg com shop 157035793 A 412021 ...

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