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Service

51

Service

In the chapter "What to do if...“ , some faults are listed which you can 
remedy yourself. Look there first if a fault occurs. If you do not find any 
information there, please consult your Customer Service. (You can find 
the addresses and telephone numbers in the section "Customer Service 
Centres“.)

Always prepare in advance for the discussion. By doing so you will sim-
plify the diagnosis and the decision on whether customer service is 
necessary.

Note the PNC number and 
S. number. You will find both on the 
rating plate on the inside of the door 
of your washing machine.

Answer as precisely as possible:

What form does the fault take?

Under what circumstances does the fault occur?

When do you incur costs even during the warranty period?

If you could have remedied the fault yourself with the aid of the fault 
table (see the section "What to do if..."),

If several journeys by the customer service technician are necessary 
because for example he did not receive all the important information 
before his visit and must collect spare parts. These multiple trips can 
be avoided if you prepare your phone call as described above.

PNC

.....................................................

S. No. .....................................................

Summary of Contents for LAVAMAT W 1255

Page 1: ...LAVAMAT W 1255 ELECTRONIC Washing Machine User information ...

Page 2: ... functional reliability It is imperative that this information is observed 0 1 This symbol guides you step by step through the operation of the appli ance 2 3 Next to this symbol you will find additional information and practical tips on using the appliance 2 Tips and information on economical and environmentally responsible use of the unit are identified with the clover leaf For any faults which ...

Page 3: ...re 14 Types of Washing and Care Symbols 15 Detergents and care agents 16 Which detergent and care agent 16 How much detergent and care agent 16 Water softener 16 Running a washing cycle 17 Brief instructions 17 Opening and closing the door 18 Add the washing 18 Adding detergent conditioners 19 Setting the washing programme 20 Changing Spin Speed selecting o RINSE HOLD 20 Setting the delay timer 21...

Page 4: ...tisfactory 32 Carrying out emergency drainage 33 Drain pump 34 Additional rinse cycles Á RINSE 36 Child Safety Feature 37 Installation and connection instructions 38 Installation Safety Precautions 38 Installation of the appliance 39 Transporting the appliance 39 Remove transport packaging 39 Prepare the installation place 41 Installation on a concrete base 41 Installation on vibrating floors 41 C...

Page 5: ...nection 43 Water connection 43 Permissible water pressure 43 Water inflow 44 Water drain 45 Delivery heads over 1m 45 Technical data 46 Dimensions 46 Warranty conditions Customer service centres 47 Index 50 Service 51 ...

Page 6: ...turer cannot assume any liability for any dam ages Additions or modifications to the washing machine are strictly for bidden due to safety reasons Use only detergent which is suitable for washing machines Refer to the detergent manufacturer s instructions The washing must not contain any flammable solvents Also bear this in mind when washing pre cleaned washing Do not use the washing machine for d...

Page 7: ... the washing machine may only be carried out by qualified specialists Incorrect repairs may result in significant risk to the user If repairs are necessary consult our customer service or your special ist dealer Never use the washing machine if the mains cable is damaged or the conrol panel work surface or base panel area are so badly damaged that the interior of the unit is openly accessible Swit...

Page 8: ...ing machine correctly All pakka ging materials used are environmentally compatible and recyclable Plastic parts are identified with internationally standardised abbrevi ations Cardboard packaging is manufactured from recycled paper and should be deposited in the waste paper collection for recycling Disposing of your old appliance When you put your unit out of operation one day please bring it to y...

Page 9: ...recommended detergent quantity Suitable pre treatment enables marks and limited amounts of dirt to be removed You can then wash at a lower temperature Wash slightly to normally dirty cottons with the energy saving pro gram There is often no need for the softener Try it once If you use a drier your washing will become soft and fluffy even without a softener In the case of medium to high water hardn...

Page 10: ...gent and care agent Main door Screw feet height adjustable Control panel Flap in front of drain pump Rating plate be hind filling door Pre wash detergent In wash stain treat ment products or water softener Main wash detergent powder and water softener if required Liquid conditioners softeners finishers starch ...

Page 11: ... of washing I OFF Switches the washing ma chine off at all other positions the machine is on To amend programme settings selected by mistake turn the selector to I OFF This restores the original settings t COTTONS LINEN Main wash cycle for Cottons Coloureds cottons linens from 30 C to 95 C Spin speed RINSE HOLD button Programme options buttons Programme Progress Display Programme selector START PA...

Page 12: ...nse hold without spinning 3 The effect of o Rinse Hold is that the washing is left to soak in the last rinse water without spinning K SPIN Draining of the water after Rinse Hold and Spin or separate Spin for hand washed Cottons Linen ECO ENERGY SAVING Energy and water saving wash at approx 60 C for lightly to normally soiled Cottons Coloureds cottons linen with an extended wash time Programme Opti...

Page 13: ...me Times The following tables give the values for selected programmes under standard conditions The tables do however give a helpful guide for normal household use Programme selector Temperature Load in kg Water in litres Energy in kWh Time in minutes t COTTONS LINEN 95 5 56 1 90 130 ECO ENERGY SAVING 60 1 1 Note Programme setting for testing in accordance with standard EN60 456 Actual consumption...

Page 14: ...ng Close zip fasteners button bed and pillow covers closed tie up loose strings e g of aprons Turn articles with double layered textiles inside out sleeping bags anoraks etc In the case of knitted coloured textiles and also with wool and tex tiles with jewelry attached turn inside out Wash small and sensitive items e g baby socks tights and stockings bras etc in a washing net a cushion with a zip ...

Page 15: ...re symbol are not sensitive to ma chine washing The t COTTONS LINEN programme is suitable for this type of washing Easy Cares ê í Materials such as fine cotton wool blend fabrics viscose and synthet ics with these care symbols require gentler treatment The EASY CARES EASY IRON programmes are suitable for this type of washing Delicatesì Materials such as layered fibres microfibres viscose synthetic...

Page 16: ...oad Observe the instructions for use and dosing provided by the detergent and conditioner manufacturer Water softener For medium to high water hardness hardness class II upwards you should use softener Refer to the manufacturer s instructions Then al ways add the appropriate amount of detergent for hardness class I soft The responisable water works will provide information on the local water hardn...

Page 17: ... Set programme options as required 5 Change the Spin Speed select o RINSE HOLD as necessary 6 Start the washing programme by pressing the O s START PAUSE button After the washing programme has ended Important If the washing cycle has ended with a Rinse Hold select v DRAIN or K SPIN before opening the door 7 Open the door and remove the washing The door can be opened after the K DOOR light goes off...

Page 18: ...mme again Add the washing 3 For the maximum filling quantities see the Program tables See Sort and prepare washing for information on correctly preparing the washing 0 1 Sort and prepare the washing according to type 2 Open the filling door Pull on the handle of the filling door 3 Fill with washing Important When closing the door make sure no items of washing get stuck This could damage textiles a...

Page 19: ...e detergent packaging Compartment for main wash powder detergents If you use a water softener and need the right hand compartment for the pre wash soaking agent add the water softener to the left hand compartment with the main wash detergent Compartment for liquid conditioners softeners finishers starch Important Do not fill the compart ment past the MAX mark If required dilute concentrated fluids...

Page 20: ...LD 0 To change the Spin Speed for the final rinse or select o RINSE HOLD Keep pressing the Spin Speed o RINSE HOLD button until the indicator light for the desired speed or o RINSE HOLD comes on If o RINSE HOLD is selected the washing is left to soak in the last rinse water without spinning 3 If the Spin Speed is not changed the final spin is automatically ad justed to suit the washing programme T...

Page 21: ...ressing the O s START PAUSE button Note If the delay timer has been set for six hours the 6h display will illuminate After a period of 3 hours this display will change and the 3h display will illuminate The wash programme will start after a total of 6 hours Starting the Wash Programme 0 1 Check that the water tap is open 2 To start the wash programme press the O s START PAUSE button The wash progr...

Page 22: ...USE button It is then re started by pressing the button again A washing programme can only be changed after the programme selector has been turned to I OFF Selecting a programme option The programme option ä STAIN can still be selected after the pro gramme has started 0 1 Press the O s START PAUSE button 2 Press the ä STAIN button 3 Press the O s START PAUSE button The washing programme con tinues...

Page 23: ...press the O s START PAUSE button the water is drained and the washing given a spin The spin speed can also be changed during the spin cycle When this stage of the programme is completed the L END light comes on 2 Open the door The door can be opened after the K DOOR light goes off and the L END light has come on 3 Remove the washing 4 Turn the programme selector to I OFF 5 Close the water tap 6 Af...

Page 24: ...n support of EN 60 456 and IEC 60 456 are described in the chapter Consumption Values and Pro gramme Times 5kg ECO ENERGY SAVING k PRE WASH or ä STAIN b DELAY TIMER Coloureds è ë 5kg t COTTONS LINEN 30 to 60 k PRE WASH or ä STAIN 4 b DELAY TIMER 4 A temperature of at least 40 C is needed for the STAIN programme to make stain treatment products effective Easy cares ê í 2 5kg EASY CARES 40 60 k PRE ...

Page 25: ...oad dry weight Programme selector Cottons Coloureds 5kg u GENTLE RINSE Easy Cares Delicates1 1 Reduced spin speed 2 5kg Type of washing Max load dry weight Programme selector Cottons Coloureds 5kg K SPIN Easy Cares1 2 5kg Delicates1 1 Reduced spin speed 2 5kg Wool Silk Handwash 1 2kg ...

Page 26: ...ent Drawer The detergent drawer should be cleaned from time to time 0 1 Pull the detergent drawer out as far as it will go 2 Remove the detergent drawer by pulling sharply 3 Take the conditioner insert out of the middle compartment 4 Clean the conditioner insert under running water 5 Clean the compartments with warm water from the rear side It is best to use a flat brush 6 Push on the conditioner ...

Page 27: ...el Rusting foreign bodies in the washing can cause rust deposits on the drum Important Do not clean the stainless steel drum with decalcifying agents containing acids scouring agents containing chlorine or iron or steel wool Our Customer Service can provide suitable agents 0 Remove any rust deposits on the drum using a stainless steel cleaning agent Main door 0 Check on a regular basis to see if d...

Page 28: ...s and hold the O s START PAUSE button until the programme starts The door cannot be closed The child safety feature is en gaged Release child safety feature see Section Child Safety Fea ture The indicator L END flashes 4 times The door is not closed prop erly Close the door properly Start the programme again The indicator L END flashes once The water tap is closed Open the water tap Start the prog...

Page 29: ...be necessary to reduce the amount of detergent used Follow the detergent manu facturer s recommendations Water leaks out of the washing ma chine The screw connection of the inlet hose is leaking Tighten the inlet hose screw connection The drainage hose is leaking Check the drainage hose and replace if necessary The drain pump cover is not correctly closed Close the cover correctly Washing is caugh...

Page 30: ...height 1 m from the base of the appliance is exceeded Contact your local Service Force Centre For pumping heights over 1 m a conversion kit is available as a special ac cessory The drain pump is blocked Switch off the machine and disconnect the mains plug Clean the drain pump For siphon attachments the siphon is blocked Clean the siphon The door cannot be opened when the washing machine is on O s ...

Page 31: ... on the handle Remnants of deter gent are building up in the detergent drawer The water tap is not fully opened Open the water tap fully The inlet hose filter in the in coupling of the inlet hose at the tap is blocked Close the water tap Unscrew the inlet hose from the water tap and from the machine Clean the filter The rinse water is cloudy The cause is probably a deter gent with a high silicate ...

Page 32: ...ergent Too lower temperature was used for washing A frequent cause is that softener particularly that in concentrated form has reached the washing Wash out such spots quickly and use the softener concerned carefully If at the end of the last rinse foam is still visible Modern detergents can also cause foam in the last rinse However the washing is still sufficiently rinsed If there are white remnan...

Page 33: ...solution escaping from the emergency drainage hose may be hot There is a risk of scalding Allow the washing solution to cool down before performing emergency drainage 0 1 Place a flat collecting vessel in order to collect the washing solution which is draining off 2 Fold open the flap in the right section of the base outwards and pull it off 3 Remove the emergency drainage hose from its holder 4 P...

Page 34: ...ts or inbetween the items to be washed Paper clips nails etc which may find their way into the wash ing machine along with the washing will remain in the drain pump housing foreign objects are protected by the pump wheel To restart the drain pump when it is blocked please proceed as follows 1 Warning Switch off the washing machine and remove the mains plug before cleaning the drain pump 0 1 First ...

Page 35: ...rotates with a jerky motion this is normal If you cannot turn the pump wheel please contact customer service 6 Replace the pump cover Laterally insert the webs on the cover into the guide slots and securely screw on the cover in a clockwise motion 7 Close the emergency emptying hose and place it in the holder 8 Close the flap ...

Page 36: ... t COTTONS LINEN EASY CARES EASY IRON or à DELICATES any temperature 2 Press and hold k PRE WASH and QUICK at the same time for at least 2 seconds On the programme progress display the Á RINSE and Á RINSE lights come on The additional rinse cycles are set It remains set until cancelled again 3 The additional rinse cycles raise water consumption and extend pro gramme times To cancel the additional ...

Page 37: ...y feature 0 Use a coin to turn the rotary knob on the inside of the filling door clockwise as far as it will go 1 Warning The rotary knob must not be in a vertical position after adjustment otherwise the child safety feature is not active The ro tary knob must project as shown in the diagram Cancelling the child safety feature 0 Turn the rotary knob anticlockwise as far as it will go ...

Page 38: ...correctly installed earthed socket In the case of permanent connection A permanent connection may only be made by an authorised specialist Before putting the machine into operation ensure that the mains voltage and current type shown on the unit s rating plate correspond with those at the place where the machine is being installed The fuse rating is also found on the rating plate Should work be ca...

Page 39: ...pliance is at the installation location Transporting the unit without the transport safeguard can damage it Lift the appliance neither by an open filling door nor by the base When transporting the unit with a sack trolley Attach the sack trol ley only at the side Remove transport packaging Important It is essential to re move the transport packaging be fore putting the appliance into operation Kee...

Page 40: ...4 Cover the hole with the cap C Important When fitting the plastic caps press until they snap into the rear panel securely 5 Remove the two screws E with the special spanner A 6 Remove the 4 screws F 7 Remove the transit bar G 8 Screw the 4 screws F back in for safe keeping 9 Close the 2 large holes with the caps B Important When fitting the plastic caps press until they snap into the rear panel s...

Page 41: ...gas or coal fired cooker install a thermal insulation panel between the cooker and washing machine 85 x 57cm which must have an aluminium film on the side against the cooker The washing machine must not be set up in a room where there is a danger of frost Frost hazard Flexible feed and drain tubings may not be crinkled or squeezed Installation on a concrete base If the unit is set up on a concrete...

Page 42: ...moving the transport braces 0 1 Slide the special key firmly onto the hexagon head of the threa ded foot as far as it will go 2 Adjust the screw feet so that the unit is horizontal and stable The unit must not wobble over when loaded 3 If necessary check the setting with a spirit level Important Minor unevenness of the floor surface should never be levelled out by laying pieces of wood card or sim...

Page 43: ...es The Low Voltage Directive 72 23 EU with changes The EMC Directive 89 336 EU with changes Water connection 3 The washing machine has safety features which prevent back contami nation of the drinking water and which conform to the national regu lations of the water authorities e g for Germany DVGW guidelines This means that additional protective measures in the installation are not necessary Impo...

Page 44: ...to pieces in order to extend the hoses 3 Sealing rings are supplied either in the plastic nuts of the hose screw connection or in the enc losed pack Do not use other seals 0 1 Connect the hose with the angled connection to the machine Important Do not lay the inlet hose verti cally downwards instead run it to the right or left as shown in the diagram Tighten the hose screw connec tion only by hand...

Page 45: ...e a basin Important Small basins are not suitable for drainage Water could overflow The end of the drainage hose must not be submerged in the pumped out wa ter Otherwise the water could be sucked back into the unit When hanging in a wash basin or a bath tub the drainage hose must be secured with the supplied attachable bend to prevent it slipping The back surge force of the escaping water could ot...

Page 46: ...ions 46 Technical data Dimensions dimensions in mm Adjustment possibility Approx 10 5mm Filling quantity program dependent max 5kg Area of use Domestic Drum speed spinning See rating plate Water pressure 1 10 bar 10 100 N cm2 0 1 1 0 Mpa ...

Page 47: ...enti all estero In questi paesi sono valide le condizioni di garanzia dei partner locali Queste condizioni possono essere esaminante sul luogo Serviços de assistência técnica no estrangeiro Nestes países são válidas as condições de garantia dos concessionários locais podendo aí ser consultadas További vevöszolgálati irodák külföldön Ezekben az országokban a mi AEG vevöszolgálatainknál saját jótáll...

Page 48: ... Box 10 83 Tel 5322463 Fax 5242114 Nouvelle Caledonie Socometra N C B P 483 Nouman Tel 275444 Cyprus Hadjikyrlakos Sons Ltd Prodromou 121 P O Box 21587 Nicosia 1511 Service Telephones Nicosia 02 481226 Limassol 05 562182 Larnaca 04 633929 Paphos 06 932 699 Lebanon Adib Assaferi P O Box 539 Tripoli Oman Moshin Haider Darwish P O Box 1 35 Muscat Tel 703743 Estonia Electrolux Estonia Ltd Mustamäe tee...

Page 49: ... 12 Ota ku 143 006 Tokyo Tel 0120 13 7117 Fax 03 3790 5257 Singapore Arzbergh Engineering 19 Tanglin Road 06 07 Singapore 247909 Tel 65 7356572 Fax 7351124 Slovenia Electrolux Slovenia D O O Traska Ul 132 1000 Ljubljana Tel 61 1234 137 Fax 61 1234 238 Thailand OLYMPIA Thai Ltd 44 Ratchadapisek Road 10320 Bangkok Tel 2 513 6111 Fax 2 513 2574 Slovakia Rep Electrolux Slovakia S R O Seberiniho 1 821 ...

Page 50: ...5 24 Eco sluice 14 Emergency drainage 33 Energy saving 12 G Gentle rinse 12 25 H Handwash 12 24 25 I In wash stain treatment 10 L Linen 15 Load 13 24 N Net curtains 24 O Opening the door 18 30 P Pre wash 12 19 20 24 detergent 10 19 Programme progress display 21 R Rating plate 10 43 51 Rinse hold 12 20 23 Rinse 36 Risk of frost 6 33 S Silk 12 15 25 Softener 10 19 Spinning 12 17 20 22 25 Stain 9 13 ...

Page 51: ...NC number and S number You will find both on the rating plate on the inside of the door of your washing machine Answer as precisely as possible What form does the fault take Under what circumstances does the fault occur When do you incur costs even during the warranty period If you could have remedied the fault yourself with the aid of the fault table see the section What to do if If several journ...

Page 52: ...million Electrolux Group products such as refrigerators cookers washing machines vacuum cleaners chain saws and lawn mowers are sold each year to a value of approx USD 14 billion in more than 150 countries around the world AEG Hausgeräte GmbH Postfach 1036 D 90327 Nürnberg http www aeg hausgeraete de Copyright by AEG 822 943 531 01 080503 01 Subject to change without notice ...

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