Troubleshooting
LED is not blinking amber upon initial power
If the indicator light flashes amber, this would indicate that your Cam 360 successfully booted
up. If the indicator light is not flashing amber, please reset the device following the Factory
Reset steps under Other Functions.
Mobile discovery error
If Cam 360 is unable to pair with your mobile device after a factory reset, follow the steps
below:
1.
Confirm if the LED indicator is blinking
amber
2.
Power cycle your Cam 360 (remove power, wait 30 seconds, then power it back up)
3.
Confirm that Cam 360 is within range of your mobile device for onboarding.
4.
Force close, then re-open SmartThings Connect.
5.
Ensure QR code is scanned correctly
6.
Use the manual method of adding Cam 360.
Device setup error
If Cam 360 pairs with your mobile device, but fails to onboard, follow the below steps which
should help with setup finalization.
1.
Factory reset Cam 360
2.
Confirm that device is within range of your 2.4GHz WiFi network
3.
Ensure WiFi credentials were properly entered.
4.
Reboot your WiFi router and ensure there are no special network settings that may
affect discovery (mesh networks, firewall, etc).
Cam 360 offline
If Cam 360 goes offline after it is added to SmartThings Connect, follow the steps below:
1.
Confirm that the Cam 360 is getting power and that the LED indicator is on.
2.
Confirm that the Cam 360 is in range of your WiFi network by testing its signal strength
3.
Reboot Cam 360 by unplugging it and then plugging it back in.
4.
Reboot your WiFi router and confirm that there have been no changes to your network.
5.
Remove Cam 360 from your SmartThings Connect app, then factory reset Cam 360
and reconnect it.
If SmartThings Connect app does not work
Please re-start the app. If this status persists, please contact support@smartthings.com.
