2021. 05. 04.
Aeotec Smart Home Hub troubleshoot : Aeotec Help Desk
https://aeotec.freshdesk.com/support/solutions/articles/6000245641-aeotec-smart-home-hub-troubleshoot
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2. For any
SmartThings or Aeotec Zigbee device
,
press and hold their button for 5 seconds
(then release
when LED flashes red).
The required button press for factory reset will differ between different products and manufacturers.
3. Then
release the button
. If successful, the LED will blink
red
/
green
while it is attempting to connect to a
new hub.
The LED indicator will vary between different products and manufacturers.
How to remove or factory reset Z-Wave Devices.
1. Open SmartThings app.
2. Find your
hub
in the SmartThings dashboard, and
tap it
.
3. Tap
More Options (3 dot icon)
4. Tap
Z-Wave Utilities
5. Tap
Generic Exclusion
6. Ensure the LED on your Smart Home Hub is flashing its green LED.
7.
Tap the button
on your Z-Wave device to factory reset it.
Notes
The button press required will vary between different Z-Wave devices. Typically its just a single
tap to the button.
More uncommonly, it is 3x button taps within 2 seconds.
8. If successful, your SmartThings interface should state it has removed a device.
9. Now try connecting/pairing as you usually would.
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