18
7. TROUBLESHOOTING
Problem
Possible cause
Solution
No power to device
following selection of
Master Power switch to
“ON”
Dead battery
Main battery
connection
Charge Battery
Check main battery
connection
Swap battery
Aero HygenX RAY –
Autonomous UVC Robot
becomes hung up during
travel down the aisle.
Obstruction on the floor or
in the aisle
Wait 20 seconds for
Auto-Shutoff to
extinguish lamps
Enter aircraft and
clear the obstruction
RE- Input directional
command on
touchpad to
continue with
treatment
Aero HygenX RAY –
Autonomous UVC Robot
does not respond to inputs
Internal issue
Reset unit by turning
Master Power Switch Off
for 10 seconds, then on.
All Lamps fail to illuminate
Possible lamp connection
issue.
Check that both
Emergency Push
Buttons are “UP”.
Check that the Main
Battery Switch is
“ON”
Half of the lamps fail to
illuminate
Possible ballast failure
Reset unit by turning
Master Power Switch Off
for 10 seconds then on.
Single lamp fails to
illuminate
Single lamp failure (lamp
replacement required after
16,000 hours of use)
Refer to Maintenance &
Cleaning Section for
instructions on lamp
replacement.
No movement of device
following directional input
Internal issue
Reset unit by turning
Master Power Switch Off
for 10 seconds then on.
No response to commands
from tablet
Wireless network not
available.
Check wireless
connection.
