Appendix A: Warranty and Field Service
Aerotech, Inc. warrants its products to be free from harmful defects caused by faulty materials or
poor workmanship for a minimum period of one year from date of shipment from Aerotech.
Aerotech’s liability is limited to replacing, repairing or issuing credit, at its option, for any products
that are returned by the original purchaser during the warranty period. Aerotech makes no warranty
that its products are fit for the use or purpose to which they may be put by the buyer, whether or
not such use or purpose has been disclosed to Aerotech in specifications or drawings previously or
subsequently provided, or whether or not Aerotech’s products are specifically designed and/or
manufactured for buyer’s use or purpose. Aerotech’s liability on any claim for loss or damage arising
out of the sale, resale, or use of any of its products shall in no event exceed the selling price of the
unit.
THE EXPRESS WARRANTY SET FORTH HEREIN IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES,
EXPRESSED OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE. IN NO EVENT SHALL AEROTECH BE
LIABLE FOR CONSEQUENTIAL OR SPECIAL DAMAGES.
Return Products Procedure
Claims for shipment damage (evident or concealed) must be filed with the carrier by the buyer.
Aerotech must be notified within thirty (30) days of shipment of incorrect material. No product may
be returned, whether in warranty or out of warranty, without first obtaining approval from Aerotech.
No credit will be given nor repairs made for products returned without such approval. A "Return
Materials Authorization (RMA)" number must accompany any returned product(s). The RMA number
may be obtained by calling an Aerotech service center or by submitting the appropriate request
available on our website (
). Products must be returned, prepaid, to an Aerotech
service center (no C.O.D. or Collect Freight accepted). The status of any product returned later than
thirty (30) days after the issuance of a return authorization number will be subject to review.
Visit
Global Technical Support Portal
for the location of your nearest Aerotech Service center.
Returned Product Warranty Determination
After Aerotech's examination, warranty or out-of-warranty status will be determined. If upon
Aerotech's examination a warranted defect exists, then the product(s) will be repaired at no charge
and shipped, prepaid, back to the buyer. If the buyer desires an expedited method of return, the
product(s) will be shipped collect. Warranty repairs do not extend the original warranty period.
Fixed Fee Repairs
- Products having fixed-fee pricing will require a valid purchase order or
credit card particulars before any service work can begin.
All Other Repairs
- After Aerotech's evaluation, the buyer shall be notified of the repair cost. At
such time the buyer must issue a valid purchase order to cover the cost of the repair and freight,
or authorize the product(s) to be shipped back as is, at the buyer's expense. Failure to obtain a
purchase order number or approval within thirty (30) days of notification will result in the
product(s) being returned as is, at the buyer's expense.
Repair work is warranted for ninety (90) days from date of shipment. Replacement components are
warranted for one year from date of shipment.
AGV-HP(O) Hardware Manual
Appendix A: Warranty and Field Service
www.aerotech.com
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