15
LED
Illumination State
Condition
Solution
Blue
Steady on
Normal operation
Unit is operating normally.
Blue
2 Flashes (flash, flash -
2 sec pause, flash, flash
- 2 sec pause.....)
UV bulb start up failure
1. Press and hold the reset button for a couple seconds. When the blue LED flashes 3
times (long flashes), run the unit to verify it’s working.
2. If #1 did not correct the problem, replace the ActivePure
®
Cell Assembly.
Blue(*)
1 Flash (flash - 2 sec
pause, flash - 2 sec
pause......)
Flashes only when water IS
NOT flowing
Unit is working normally however, this indicates it is time to change the ActivePure
®
Cell
Assembly. The blue LED will continue to flash until the ActivePure
®
Cell Assembly has
been replaced.
Blue(*)
1 Flash (flash - 2 sec
pause, flash - 2 sec
pause......)
Flashes continuously
whether water is flowing
or not.
The unit has shut down as the ActivePure
®
Cell Assembly has reached its end of life .
The ActivePure
®
Cell Assembly MUST be changed to continue using the laundry unit.
Blue
Flashing w/ alarm
Leak, high humidity,
condensation or false
indicator due to electrical
noise in line
Visible leak
– Repair as needed.
No Visible leak
– (a) Check for condensation build up on LP piping due to cold water temp
and excessive heat in the area or excessive humidity. (b) Try unplugging the unit for 10
seconds to see if the condition is corrected. (c) Verify dryer is vented to the outside. (d)
Make sure the sensor is completely dry.
Noise in the electrical lines
– The microprocessor mistakes electrical noise for leak.
LAUNDRY TOPICS:
Issue
Common Cause
Solution
Washer not filling, ERR code
Washer has cold water temp sensor
Make sure hot water hose is connected and fully on.
Extra HE washer
Use “Y” connector on washer. Temp setting to warm.
Kinked hose or water tap not fully open
Make sure the hoses are not bent or kinked. Verify cold water tap is
fully open.
Dynamic water pressure less than 20 psi
Connect to a water source with a dynamic water PSI greater than 20.
Odors
Source water conditions. Conditions can change
throughout the year. Wells without chlorine can grow
odor causing bacteria in the water.
Adding the Pre-filter can help in many cases.
Mold / Mildew / Bacteria growth or stagnant water in
washer – Front load machine worse than top loader but
affects both.
At least monthly run a commercially available washer cleaner
through the washer.
Clothes not clean
Overloading
Reduce the amount of clothing in the washer.
Incorrect water level or wash cycle
Adjust to proper setting for amount and soil condition of clothing.
Heavy soiled clothing
Add a small amount of detergent to wash.
Source water pollutants
Adding the Pre-filter can help in many cases.
TROUBLESHOOTING
