14
TROUBLESHOOTING
Indicators of Operation
When the unit is on, the LED display will show either the fan setting and A·PURE, or the fan setting, purifier setting, and square footage. If the
unit is in Depart Room, it will display DEPART ROOM plus the hours and minutes remaining. See page 5 for more information.
Troubleshooting — What To Look For First
1. I have plugged in the unit, pressed the ON button on the Aerus® Pure & Clean+, and nothing happens.
What’s wrong?
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Make sure the power cord is inserted completely into the receptacle on the back of the unit
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Make sure the electrical outlet is capable of providing power to the unit
2. The fan is operating but the Purifier Plate is not working. What’s wrong?
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The unit is in A·PURE Mode (press the A·PURE/A·PURE+ switch to change to A·PURE+ Mode)
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If the unit is displaying a REPLACE PLATE message, check the Purifier Plate for serviceability; if it is cracked or broken, the Purifier
Plate will require replacement
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Ensure maintenance procedures required for the Purifier Plate have been performed according to the “Maintenance” section of
this Owner’s Manual. Order new Purifier Plates from your VolIara Independent Business Owner.
3. The Purifier Plate is making a noise, has a burning smell, and/or appears to arc or spark. What is the problem?
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The Purifier Plate is most likely cracked; the unit will display a REPLACE PLATE message
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Refer to the answers for question# 2, as it would apply to this question also
4. The UV Lamp is not functioning/I’m getting a “Replace ActivePure® Cell” Message.
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Check ActivePure® Cell for proper installation
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Replace the ActivePure® Cell
5. What are the most typical application problems?
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Symptom:
A belief that the proper equipment is placed in the environment and the equipment appears unsuccessful
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Problem:
Lack of air movement, improper placement of the unit
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Symptom:
Strong odors still remain within the environment after placement
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Problem:
Purifier setting is too low, improper placement of the unit, or the source of the odor has not been eliminated
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Symptom: A strong odor of ozone is present within the environment
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Problem:
Too much ozone accumulation within the environment as a result of improper purifier control setting, and/or lack of air
movement
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Symptom:
Visual haze of smoke and/or particulate remain within the environment
•
Problem:
Lack of ionization and/or air movement
6. Air flow is restricted or reduced
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Is the unit properly placed away from objects that may obstruct air flow?
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Are the Filter Assembly, Back Cover, and Top and Rear Grill clean?
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Is the ActivePure® Cell clean?
7. How can I tell if the Active Pure® Cell is functioning?
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The ActivePure® Cell will produce a glow that is visible through the Top and Rear Grill under low light conditions
8. Unit does not operate.
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Is the unit plugged in?
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Are you sure the outlet is active?
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Are the Filter Assembly and Back Cover installed properly?
If your unit fails to operate properly after performing troubleshooting contact your Independent
Distributor/Contractor or Aerus Customer Service at 800.572.0502 (U.S.) or 800.668.0763 (CANADA).
