21
8. Warranty
Welcome
Thank you for choosing an AGA range. We are sure that you
will be impressed with the performance of your new AGA
range and with the ongoing service you will receive.
Peace of Mind
Every new AGA leaving the factory and installed by an AGA
approved outlet carries a 5 year guarantee on parts (certain
consumable parts are excluded - for full details see below).
This also includes all labor charges for the first 12 months.
Distribution and Service Network
AGA has set up an International Distributor and service
network with fully trained service engineers available to
support your AGA within the guarantee period. The approved
outlet installing your AGA is responsible for providing this
warranty.
No charge will be made for replacement parts providing:
•
An appliance fault is found.
•
The relevant part of the AGA is still covered by the
guarantee.
•
Regular servicing has been carried out in accordance
with the manufacturer’s instructions by authorized
AGA engineers, using approved spare parts. The service
booklet will need to be completed accordingly.
There will be no labor charges during the first 12 months of
the warranty.
A call out charge may be applicable if:
•
The authorized AGA service engineer who calls at your
home finds no fault with the AGA.
•
Other parts of your plumbing system or flue, are either
faulty or do not comply with the appropriate installation
instructions.
•
The unit is more than 12 months old.
•
If it is deemed the product has been misused.
Please note that invoices for call out repair work carried out
during the guarantee period by any third party cannot be
accepted.
In the event of an appliance fault during the guarantee
period, please contact your service provider. They will arrange
for an engineer to call as soon as possible.
What is not included in the guarantee
•
Consumable parts
•
Flues (except integral power and balanced flues).
•
Any labor charges not directly connected with the
repair or replacement of a faulty component.
•
Any consequential loss.
•
Any part of the domestic hot water system which is not
an integral part of the AGA.
•
Accidental or cosmetic damage.
•
Routine preventative service and maintenance.
•
Any external controls/components not supplied by AGA.
•
Oil filled Heat indicators are only covered for 12 months.
