Appendix A — Troubleshooting
37
The scanner software cannot find the scanner
After opening the Scan dialog box, a message appears telling that no scanner is connected,
although the scanner is connected.
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Check the Installation procedure, to see if you followed the instructions. Pay special
attention to the setting of the SCSI ID number: check the SCSI ID Checker.
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Maybe you did not wait long enough for all SCSI devices to start up, before you switched
your workstation on. Therefore, try restarting your workstation. If this doesn’t help,
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Disconnect all SCSI devices and connect them one by one, beginning with the scanner,
to identify the device that causes the problem.
The scanner reports errors during scanning (Apple Macintosh)
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Check the presence of the SCSI terminator. If this can not be the problem, please contact
your dealer or Agfa service representative.
When starting up, the scanner makes a beeping noise and all the lights are
blinking.
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This indicates a SCSI cabling problem. Be sure to immediately shut down all machines in
the chain and then solve the problem. (Missing terminator? Bad cable? Internally
terminated component in chain?)