Chapter 8
355
If You Have A Problem
Returning Your Analyzer for Service
Returning Your Analyzer for Service
Use the information in this section if you need to return the analyzer to
Agilent Technologies.
Package the analyzer for shipment
Use the following steps to package the analyzer for shipment to Agilent
Technologies for service:
1. Fill in a service tag (available at the end of this chapter) and attach
it to the instrument. Please be as specific as possible about the
nature of the problem. Send a copy of any or all of the following
information:
• Any error messages that appeared on the analyzer display.
• A completed Performance Test record from the calibration guide
for your instrument.
• Any other specific data on the performance of the analyzer.
CAUTION
Analyzer damage can result from using packaging materials other than
those specified. Never use styrene pellets in any shape as packaging
materials. They do not adequately cushion the instrument or prevent it
from shifting in the carton. Styrene pellets cause equipment damage by
generating static electricity and by lodging in the analyzer fan.
2. Use the original packaging materials or a strong shipping container
that is made of double-walled, corrugated cardboard with 159 kg
(350 lb) bursting strength. The carton must be both large enough
and strong enough to accommodate the analyzer and allow at least 3
to 4 inches on all sides of the analyzer for packing material.
3. Surround the instrument with at least 3 to 4 inches of packing
material, or enough to prevent the instrument from moving in the
carton. If packing foam is not available, the best alternative is
SD-240 Air Cap™ from Sealed Air Corporation (Commerce, CA
90001). Air Cap looks like a plastic sheet covered with 1-1/4 inch
air-filled bubbles. Use the pink Air Cap to reduce static electricity.
Wrap the instrument several times in the material to both protect
the instrument and prevent it from moving in the carton.
4. Seal the shipping container securely with strong nylon adhesive
tape.
5. Mark the shipping container “FRAGILE, HANDLE WITH CARE” to
ensure careful handling.
6. Retain copies of all shipping papers.
Summary of Contents for 8590L
Page 29: ...30 Chapter1 Introduction If You Replace or Repair an Assembly ...
Page 175: ...176 Chapter2 Making Adjustments 28 Correcting for Absolute Amplitude Accuracy for Option 051 ...
Page 279: ...280 Chapter5 Troubleshooting the IF Section Troubleshooting the A15 Motherboard Assembly ...
Page 347: ...348 Chapter7 Replacing Major Assemblies Rear Frame Assembly ...
Page 355: ...356 Chapter8 If You Have A Problem Returning Your Analyzer for Service ...
Page 379: ...380 Chapter9 Assembly Descriptions and Block Diagrams IF Section ...
Page 380: ......
Page 381: ...382 Chapter9 Assembly Descriptions and Block Diagrams IF Section ...
Page 382: ......
Page 383: ...384 Chapter9 Assembly Descriptions and Block Diagrams IF Section ...
Page 384: ......
Page 385: ...386 Chapter9 Assembly Descriptions and Block Diagrams IF Section ...
Page 386: ......
Page 387: ...388 Chapter9 Assembly Descriptions and Block Diagrams IF Section ...
Page 388: ......
Page 389: ...390 Chapter9 Assembly Descriptions and Block Diagrams IF Section ...
Page 390: ......
Page 391: ...392 Chapter9 Assembly Descriptions and Block Diagrams IF Section ...
Page 392: ...393 10 Analyzer Options and Block Diagrams ...
Page 443: ...444 Chapter10 Analyzer Options and Block Diagrams Option 190 DVB C Service Menus ...
Page 444: ......
Page 445: ...446 Chapter10 Analyzer Options and Block Diagrams Option 190 DVB C Service Menus ...
Page 446: ......
Page 447: ...448 Chapter10 Analyzer Options and Block Diagrams Option 190 DVB C Service Menus ...
Page 448: ......
Page 449: ...450 Chapter10 Analyzer Options and Block Diagrams Option 190 DVB C Service Menus ...
Page 451: ...452 Chapter10 Analyzer Options and Block Diagrams Option 190 DVB C Service Menus ...
Page 483: ...484 Chapter11 Major Assembly and Cable Locations Major Assembly and Cable Locations ...
Page 537: ...538 Chapter12 Replaceable Parts Component Level Information Packets ...
Page 538: ......
Page 539: ...540 Chapter12 Replaceable Parts Component Level Information Packets ...
Page 540: ......
Page 541: ...542 Chapter12 Replaceable Parts Component Level Information Packets ...
Page 542: ...FOLDOUT 12 3 8590L AND 8591E RF ASSEMBLY ...
Page 543: ...544 Chapter12 Replaceable Parts Component Level Information Packets ...
Page 544: ......
Page 545: ...546 Chapter12 Replaceable Parts Component Level Information Packets ...
Page 546: ......
Page 547: ...548 Chapter12 Replaceable Parts Component Level Information Packets ...
Page 548: ......
Page 549: ...550 Chapter12 Replaceable Parts Component Level Information Packets ...
Page 550: ......
Page 551: ...552 Chapter12 Replaceable Parts Component Level Information Packets ...
Page 665: ...666 Chapter15 Service Equipment and Tools Service Equipment and Tools ...
Page 666: ...667 16 Safety and Regulatory Information ...
Page 673: ...674 Chapter16 Safety and Regulatory Information Protection from Electrostatic Discharge ...