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Chapter 3

 

Troubleshooting

Troubleshooting during Startup

Troubleshooting during Startup

When you encounter the problem during start up, see Table 3-1. System recovery saves 
most of problems.

Table 3-1 

Troubleshooting during startup

Symptom

Solution

Turning on (|) the standby switch does not 
start up the system. 

Confirm that the power cable is properly 
plugged in.

Confirm that the line switch on the rear 
panel is turned on

The system starts up, but it automatically 
shuts down immediately.

Execute the system recovery.

The system starts up, but it enters the 
service mode (The instrument status bar 
in the lower right part of the screen 
displays SVC in red).

The measurement screen appears after 
startup, but the power-on test is failed, 
with Error Message 241 appearing against 
a red background in the instrument 
message/warning area in the lower left 
part of the screen.

Summary of Contents for E5071C ENA Series

Page 1: ... highly sensitive microcircuits in your instrument ESD damage is most likely to occur as the test fixtures are being connected or disconnected Protect them from ESD damage by wearing a grounding strap that provides a high resistance path to ground Alternatively ground yourself to discharge any static charge built up by touching the outer shell of any grounded instrument chassis before touching the...

Page 2: ...of the instrument If you continue to operate without repairing the instrument there is a potential fire or shock hazard for the operator Instrument operates abnormally Instrument emits abnormal noise smell smoke or a spark like light during operation Instrument generates high temperature or electrical shock during operation Power cable plug or receptacle on instrument is damaged Foreign substance ...

Page 3: ...llerbescheinigung GER AUSCHEMISSION LpA 70 dB am Arbeitsplatz normaler Betrieb nach DIN 45635 T 19 Manufacturer s Declaration ACOUSTIC NOISE EMISSION LpA 70 dB operator position normal operation per ISO 7779 ...

Page 4: ...lowing applicable European Directives and carries the CE marking accordingly The Low Voltage Directive 73 23 EEC amended by 93 68 EEC The EMC Directive 89 336 EEC amended by 93 68 EEC To obtain Declaration of Conformity please contact your local Agilent Technologies sales office agent or distributor ...

Page 5: ...equipment is POLLUTION DEGREE 2 INDOOR USE product This equipment is tested with stand alone condition or with the combination with the accessories supplied by Agilent Technologies against the requirement of the standards described in the Declaration of Conformity If it is used as a system component compliance of related regulations and safety requirements are to be confirmed by the builder of the...

Page 6: ......

Page 7: ...Agilent E5071C ENA Series RF Network Analyzers Installation Guide Fifth Edition Manufacturing No E5071 90040 August 2008 ...

Page 8: ...istered trademarks of Microsoft Corporation Java is registered trademark of Sum Microsystems Corporation Copyright 2006 2008 Agilent Technologies Manual Printing History The manual s printing date and part number indicate its current edition The printing date changes when a new edition is printed minor corrections and updates that are incorporated at reprint do not cause the date to change The man...

Page 9: ...Away from Live Circuits Operators must not remove instrument covers Component replacement and internal adjustments must be made by qualified maintenance personnel Do not replace components with the power cable connected Under certain conditions dangerous voltage levels may remain even after the power cable has been disconnected To avoid injuries always disconnect the power and discharge circuits b...

Page 10: ... chassis which includes all exposed metal structure Stand by WARNING This warning sign denotes a hazard It calls attention to a procedure practice or condition that if not correctly performed or adhered to could result in injury or death to personnel CAUTION This Caution sign denotes a hazard It calls attention to a procedure practice or condition that if not correctly performed or adhered to coul...

Page 11: ...to the implied warranties of merchantability and fitness for a particular purpose Agilent shall not be liable for errors or for incidental or consequential damages in connection with the furnishing use or performance of this document or any information contained herein Should Agilent and the user have a separate written agreement with warranty terms covering the material in this document that conf...

Page 12: ...tton box tab Indicates a menu button box tab on the screen labeled Sample which can be selected executed by clicking menu button box or tab may be omitted Sample Indicates the hardkey whose key label is Sample Sample Item Indicates a series of key operations in which you press the Sample key make the item called Item on the displayed menu blink by using the or in other ways and then press the Ente...

Page 13: ...t Option 1CP 19 Connecting the Accessaries 20 Connecting the BNC Adaptor Option 1E5 20 Connecting Mouse and Keyboard 20 Power Supply 21 Verification of the Power Supply 21 Verification and Connection of Power Cable 21 Blown Fuses 22 Starting the E5071C 23 Turning the Power ON and OFF 23 Disconnection from Supply Source 25 Removing Mounting Removable Hard Disk For Option 017 User 26 Initial Registr...

Page 14: ...8 Contents ...

Page 15: ...duction 1 Introduction This chapter introduces the documentation for Agilent E5071C and the overview of this manual to use this manual efficiently See this manual first when you use the E5071C for the first time ...

Page 16: ...stalled in the E5071C Press Help hard key on the front panel to open R Service Guide The service manual provides information about the parts troubleshooting performance test adjustment and service menu Contents of This Manual The following shows the contents of this manual R Chapter 1 Introduction This chapter introduces the documentation for Agilent E5071C and the overview of this manual to use t...

Page 17: ...11 2 Installation 2 Installation This chapter provides information about how to set up the Agilent E5071C ...

Page 18: ...d how to install the flanges needed to install it in a rack R Connecting the Accessaries on page 20 Provides information for connecting the mouse keyboard BNC adaptor to the E5071C R Power Supply on page 21 Shows how to check the power supply as well as check and connect the power cable R Starting the E5071C on page 23 Describes turning on off of the Power switch and cutting off the power supply R...

Page 19: ... the analyzer for any damage or defects Step 3 By referring to the furnished contents list check that all packaged items supplied with the analyzer have been provided as per the specified options Step 4 After checking if one of the following applies contact your nearest Agilent Technologies sales and service office 1 The packing box or shock absorbing material used to package the analyzer has been...

Page 20: ...Temperature 5 C to 40 C Temperature range at the error correction 23 C 5 C 1 C deviation from the temperature when performing the error correction Humidity 20 to 80 at wet bulb temperature 29 C non condensation Altitude 0 to 2 000 m 0 to 6 561 feet Vibration 0 21 G maximum 5 Hz to 500 Hz NOTE Above environmental requirements are NOT for the specifications and measurement accuracy of the analyzer b...

Page 21: ...nd the analyzer is kept within the temperature range of the operating environment specification See Section Operating Environments on page 14 the analyzer conforms to the requirements of the safety standard Furthermore under that temperature requirement the analyzer still conforms to the requirements of the safety standard even when placing the analyzer with cooling clearance as follows Requiremen...

Page 22: ...work station Ensuring Adequate Free Space around Analyzer for Immediate Disconnection of Power Cable in Case of Emergency As described in Disconnection from Supply Source on page 25 the power supply is disconnected by removing the power cable s connector plug from either the AC outlet or the E5071C unit When installing the E5071C ensure that there is sufficient free space around the unit to permit...

Page 23: ...nalyzer in an equipment rack as part of a measurement system Option 1CM without the handles Option 1CP with the handles Table 2 1 Agilent E5071C handles rack mounting options Option Name Agilent Part Number 1CN Handle Kit 5063 9229 1CM Rack mount Kit 5063 9216 1CP Rack mount and Handle Kit 5188 4430 Table 2 2 Contents of each option Option Contents Quantity 1CN Front Handles 2 Screws 6 Trim Strips...

Page 24: ...e adhesive backed trim strip 1 from each side of the outer frame of the E5071C front panel Step 2 Use the provided screws to mount the front handles 2 on each side of the E5071C front panel frame Step 3 Attach the provided modified trim strip 3 to each front handle in order to cover the front panel locking screws WARNING If the installed front handle becomes damaged replace it with a new one immed...

Page 25: ...r Step 4 Mount the E5071C on the rack How to Install the Rack mount and Handle Kit Option 1CP The rack mount and handle kit includes both the rack mounting flanges locking side plates and front handles While referring to Figure 2 3 install the rack mount kit by following these steps Step 1 Remove the adhesive backed trim strip 1 from each side of the outer frame of the E5071C front panel Step 2 Us...

Page 26: ...XT TRIG OUT GPIB 115 V 350 VA Max LINE 230 V 50 60 Hz REF IN REF OUT AUX IN 2 AUX IN 1 WARNING No operator serviceable parts inside Refer servicing to qualified personnel 4 LR95111C N10149 ICES NMB 001 ISM 1 A 24 BIT I O USB Serial Label Model Label REF OVEN 10 MHz 1 V 10 V 10 MHz PRINTER PARALLEL VIDEO RESERVED RESERVED ETHERNET 2 1 4 3 I O PANEL Windows Label Switch must remain ON while operatin...

Page 27: ...hed to the E5071C has one wire serving as a ground Using this power cable allows the E5071C to be grounded thereby protecting you against electrical shock from the power outlet Step 1 Confirm that the power cable is not damaged WARNING NEVER use a power cable showing any sign of damage Faulty cables can cause electrical shock Step 2 Use the supplied cable to connect between the power cable recepta...

Page 28: ... any assistance contact Agilent Technologies Customer con tact centre listed at the end of this guide The product uses the following fuse type Option 230 235 240 245 280 285 430 435 440 445 480 485 UL CSA Type Slow Blo 6 3 A 250 Vac Option 2K5 4K5 UL CSA Type Slow Blo 10 A 250 Vac WARNING DO NOT replace the fuse yourself doing this may expose you to electrical shock ...

Page 29: ...geometry is set as follows NOTE If the notch geometry is not set as follows the error message OS not found will be shown when you turn on the power Figure 2 5 Removable Hard Disk Drive e5071cse3009 Figure 2 6 Removable Hard Disk Drive for Option 017 e5071cse3008 Turning the Power ON Step 1 Confirm if the Line Switch on the rear panel is on The switch should always be turned on Step 2 If the standb...

Page 30: ... Windows Start menu to execute the E5071C shutdown process Never cut off the power supply directly by disconnecting the power cable plug from the rear panel of the unit If the power supply is cut off directly by disconnecting the power cable plug from the instrument or the AC outlet the shutdown process is not carried out and there is a risk of damage to the E5071C s software or hardware Figure 2 ...

Page 31: ...ower supply in order to avoid shock hazards etc pull out the power cable plug from either the AC outlet side or the E5071C side NOTE To allow this operation to be performed smoothly be sure to follow the guidelines in Ensuring Adequate Free Space around Analyzer for Immediate Disconnection of Power Cable in Case of Emergency on page 16 When turning the power OFF under normal circumstances always f...

Page 32: ...nting Removable Hard Disk For Option 017 User Removing Mounting Removable Hard Disk For Option 017 User For details of removing mounting removable hard disk refer to the following website http ena tm agilent com e5071c manuals webhelp eng ...

Page 33: ...on of the E5071C therefore connect the mouse and the keyboard before turning on the power NOTE If you perform the following procedure incorrectly a message asking you whether to return to the previous registration screen and perform the registration appears In this case follow the instruction to return to the previous registration screen Step 1 Turns on the E5071C Step 2 The Windows XP Professiona...

Page 34: ...ick the Next button Figure 2 9 Figure 2 9 Windows XP Professional Setup dialog box 1 2 e5071cse1074 Step 4 In the next dialog box input agena in the Name box Then click the Next button Figure 2 10 Figure 2 10 Windows XP Professional Setup dialog box 2 2 e5071cse1075 Step 5 After a while the E5071C restart automatically Then the measurement display appears ...

Page 35: ... touch screen calibration screen Figure 2 11 appears Figure 2 11 Touch Panel Calibration Screen e5071cse1078 Step 5 Touch the x mark on the upper left with your finger The mark x appears also on the upper right lower left and lower right Touch the x marks in that order with your finger Touching the four locations described above with your finger automatically concludes the touch screen calibration...

Page 36: ...30 Chapter2 Installation Calibration of the Touch Screen ...

Page 37: ...1 2 Chapter 2 3 Troubleshooting 5 Chapter 5 3 Troubleshooting This chapter describes the troubleshooting during start up and the procedure of the operating system OS recovery when the Windows XP OS has been damaged ...

Page 38: ...r cable is properly plugged in Confirm that the line switch on the rear panel is turned on The system starts up but it automatically shuts down immediately Execute the system recovery The system starts up but it enters the service mode The instrument status bar in the lower right part of the screen displays SVC in red The measurement screen appears after startup but the power on test is failed wit...

Page 39: ...n see Procedure to create the user backup image on page 37 for information on the execution see Procedure to execute the user recovery function on page 43 Notes on executing the factory recovery function Executing the factory recovery function causes the following conditions R In addition to the Windows operating system and the firmware the following settings of the E5071C are returned to the fact...

Page 40: ...shown in the figure below appears press F11 of the keyboard e5071cse1055 Starting Acronis Loader Press F11 for Acronis Startup Recovery Manager CAUTION Press F11 only once If you press F11 twice or more and a screen which is not mentioned in this manual appears reboot the instrument and restart the process from the first NOTE After several seconds the next screen appears automatically even if you ...

Page 41: ...y takes a few minutes depending on the amount of data Figure 3 2 Recover Factory Backup e5071cse1034 Step 8 When the recovery is finished push the enter select OK The E5071C restarts automatically Step 9 After restart the screen for initial registration appears Execute initial registration For information on the execution procedure refer to Initial Registration of E5071C on page 27 Step 10 Execute...

Page 42: ...36 Chapter3 Troubleshooting System Recovery CAUTION Never turn off the power during the system recovery because doing so may cause serious damage to the E5071C ...

Page 43: ...and D drives contents saved in this procedure are recalled when the user recovery function is executed Step 1 Close the E5071C application by pressing System Service Menu Exit Step 2 Close all other applications you currently open Step 3 From the Windows start menu select All Programs Acronis Acronis True Image Step 4 Click No Thanks button Figure 3 3 Recover User Backup e5071cse1080 Step 5 Click ...

Page 44: ...38 Chapter3 Troubleshooting System Recovery Step 6 Click Next button e5071cse1126 Step 7 Select The entire disk contents or individual partition then click Next button e5071cse1127 ...

Page 45: ...pter 5 Step 8 Select the C drive and D drive e5071cse1128 Step 9 Select the destination folder and input a file name then click Next button It is recommended to save the file to a directory which has enough space like the E drive Also never save the contents of the drive to the C D or F drive e5071cse1129 ...

Page 46: ...ubleshooting System Recovery Step 10 Select Set the options manually and click Next button e5071cse1130 Step 11 Select Backup priority in the left field and High in the right field then click Next button e5071cse1131 ...

Page 47: ...ing System Recovery 1 Chapter 1 2 Chapter 2 3 Troubleshooting 4 Chapter 4 5 Chapter 5 Step 12 If necessary input comments and click Next button The comments can be omitted e5071cse1132 Step 13 Click Proceed button e5071cse1133 ...

Page 48: ... screen appears during backup e5071cse1134 Step 15 The following screen appears when the user backup image was created Click OK e5071cse1135 CAUTION Never turn off the power during creating the user backup image because doing so may cause serious damage to the E5071C ...

Page 49: ... function you must create the user backup image in advance For more information see the description Procedure to create the user backup image on page 37 Step 1 Close the E5071C application by pressing System Service Menu Exit Step 2 Close all other applications you currently open Step 3 From the Windows start menu select All Programs Acronis Acronis True Image Step 4 Click No Thanks button e5071cs...

Page 50: ...44 Chapter3 Troubleshooting System Recovery Step 6 Click Next button e5071cse1137 Step 7 Select the saved backup image file then click Next button e5071cse1138 ...

Page 51: ...ting System Recovery 1 Chapter 1 2 Chapter 2 3 Troubleshooting 4 Chapter 4 5 Chapter 5 Step 8 Select Restore disks or partitions then click Next button e5071cse1139 Step 9 Select the C drive then click Next button e5071cse1143 ...

Page 52: ...46 Chapter3 Troubleshooting System Recovery Step 10 Select the C drive to restore then click Next button e5071cse1144 Step 11 Select Active and click Next button e5071cse1145 ...

Page 53: ...m Recovery 1 Chapter 1 2 Chapter 2 3 Troubleshooting 4 Chapter 4 5 Chapter 5 Step 12 Click Next button e5071cse1146 Step 13 Select Yes I want to assign a logical drive letter to the restored partition and click Next button e5071cse1147 ...

Page 54: ...roubleshooting System Recovery Step 14 Select Yes I want to restore another partition or hard disk drive then click Next button e5071cse1148 Step 15 Select the D drive to restore then click Next button e5071cse1149 ...

Page 55: ...shooting System Recovery 1 Chapter 1 2 Chapter 2 3 Troubleshooting 4 Chapter 4 5 Chapter 5 Step 16 Select the D drive to restore then click Next button e5071cse1150 Step 17 Select Logical and click Next button e5071cse1151 ...

Page 56: ...0 Chapter3 Troubleshooting System Recovery Step 18 Click Next button e5071cse1152 Step 19 Select Yes I want to assign a logical drive letter to the restored partition then click Next button e5071cse1153 ...

Page 57: ...roubleshooting 4 Chapter 4 5 Chapter 5 Step 20 Select No I do not and click Next button e5071cse1154 Step 21 Select Set the options manually and click Next button e5071cse1155 Step 22 Select Restoration Priority in the left field and High in the right field then click Next ...

Page 58: ...52 Chapter3 Troubleshooting System Recovery button e5071cse1156 Step 23 Click Proceed button e5071cse1157 ...

Page 59: ...Chapter 5 Step 24 Click Reboot button e5071cse1158 CAUTION Never turn off the power during the recovery of the user backup image because doing so may cause serious damage to the E5071C Step 25 After boot up perform Initial Registration of E5071C on page 27 and Calibration of the Touch Screen on page 29 ...

Page 60: ...54 Chapter3 Troubleshooting System Recovery ...

Page 61: ... 1 800 452 4844 fax 1 888 900 8921 Canada Test and Measurement Call Center tel 1 877 894 4414 fax 1 888 900 8921 China tel 800 810 0189 fax 800 820 2816 Europe tel 31 20 547 2323 fax 31 20 547 2390 Japan Call Center tel 0120 421 345 tel 81 426 56 7832 fax 81 426 56 7840 Korea tel 82 2 2004 5004 fax 82 2 2004 5115 Latin America tel 305 269 7500 fax 305 269 7599 Taiwan tel 0800 047 866 fax 0800 286 ...

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