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Chapter 5: Maintenance and troubleshooting
BenchCel Microplate Handling Workstation R-Series User Guide
Software error messages
About this topic
This topic lists possible software error messages, the causes of the errors,
and ways to resolve the errors. If you are still experiencing problems
with the BenchCel Workstation after trying the solutions, contact
Velocity11 Technical Support.
Software error
messages
The following software error messages might appear during a protocol
run or when you are in BenchCel Diagnostics. The messages are listed
alphabetically.
Error message
Cause
Solution
Communication timed
out
Communication between the
controlling computer and the
BenchCel device or external device
failed.
Try the following:
❑
Restart the BenchWorks software.
❑
Restart the BenchCel
Workstation.
❑
Check the Ethernet and serial
cables.
❑
Verify that the Ethernet switch has
power.
If the problem continues, contact
Velocity11 Technical Support.
Deadlock detected
The protocol run is unable to
continue. Some or all of the target
locations are unavailable, so the
microplates cannot be moved to
those locations.
Review the protocol and the run log.
Run the simulator to determine the
reason for the deadlock. In addition,
check that the number of
simultaneous microplates is not too
high.
The device was not
found
The BenchCel device is not
connected to the controlling
computer, or the incorrect profile is
used.
To connect the device:
a.
Turn off the BenchCel device and
exit the BenchWorks software.
b.
Connect the BenchCel device to
the controlling computer. See
“Connecting the computer” on
page 44.
c.
Wait 10 seconds, and then turn
on the BenchCel device.
d.
Wait for the BenchCel device to
finish its homing routine, and
then start the BenchWorks
software.
To check the profile:
a.
Start BenchCel Diagnostics.
b.
Click the Profile tab.
c.
Check or select the correct
profile.
Summary of Contents for R Series
Page 4: ...Letter to our Customers 2 Agilent Technologies Inc Automation Solutions Division ...
Page 10: ......
Page 23: ......
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Page 34: ...Preface BenchCel Microplate Handling Workstation User Guide viii ...
Page 60: ...Chapter 1 Introduction BenchCel Microplate Handling Workstation R Series User Guide 26 ...
Page 124: ...Chapter 4 Performing a run BenchCel Microplate Handling Workstation R Series User Guide 90 ...
Page 210: ...Appendix B Quick reference BenchCel User Guide 176 ...
Page 218: ...Index BenchCel Microplate Handling Workstation R Series User Guide 184 ...
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Page 220: ...Agilent Technologies User Guide G5400 90001 ...