SureScan System User Guide
59
The following table shows error messages that appear in the Status Log or Scan Log. When an
error occurs, to display additional information, click
Tools > Show Recent Errors
.
Table 4
Error message in logs
Error message
Description and suggested action
{*} State Machine unknown error
during state '{*}': {*}.
Low-level error. Contact Agilent technical support.
Activity EjectSlide failed.
Multiple possible causes. Try restarting the scanner and Scan Control program. If the
problem persists, contact Agilent technical support.
Activity InitLoader failed
Multiple possible causes. Try restarting the scanner and Scan Control program. If the
problem persists, contact Agilent technical support.
Activity InitStages failed
Multiple possible causes. Try restarting the scanner and Scan Control program. If the
problem persists, contact Agilent technical support.
Activity LaserWarmup completed
with warnings
Lasers failed to warm up at calibrated power.
Activity LaserWarmup failed.
Lasers did not stabilize within a certain time.
Activity LoadSlide failed
Multiple possible causes. Try restarting the scanner and Scan Control program. If the
problem persists, contact Agilent technical support.
AutoFocus hold percentage is more
than warning limit
Dirt or obstructions on the slide; slide not installed correctly in slide holder.
Data system calibration completed
with warnings
Indicates data system calibration failure. If the problem persists, call service.
Data system calibration failed
Indicates data system calibration failure. If the problem persists call service.
Default scan data folder verification
'{*}' failed: {*}
The default folder has been removed or cannot be accessed. Recreate it or fix the
network connection.
Eject failed: unable to move slide into
cassette.
Restart the scanner to attempt to clear fault.
Failed to create FE project file
This message indicates FE project file creation failed. Check to make sure the
Feature Extraction program is set up properly.
Failed to start FE application
This message indicates the program failed to launch the Feature Extraction
application. Make sure the Feature Extraction program is installed properly.
Fanspeed error detected: Instrument
operation halted
Hardware problem — contact Agilent technical support.
Fanspeed warning cleared:
Instrument operation resuming
Hardware problem — contact Agilent technical support.
Fanspeed warning detected:
Instrument operation suspended.
Hardware problem — contact Agilent technical support.
Find focus failed
Multiple possible causes. Try restarting the scanner and Scan Control program. If the
problem persists, contact Agilent technical support.
General communication failure.
Check the LAN cable. Restart the scanner and the Scan Control program.
Green Laser power is not set to
calibrated value
Laser power has been reduced. Compensation was applied to the output TIFF. The
green laser may fail soon.