SureScan System User Guide
60
* Detail added when the message is generated
If an error message does not appear in the table
This table does not list all the possible error messages. If you have an error message that is not
listed and you are unable to resolve the problem, do the following:
1
Write down the error message.
2
Restart the Scan Control program.
Green PMT calibration completed
with warnings
Indicates PMT calibration completed successfully, but some of the values it
calculated are not good.
Hardware error detected in
subsystem '{*}':Instrument operation
halted
Low-level error. Contact Agilent Technical support.
Hardware warning detected in
subsystem '{*}':Instrument operation
suspended
Low-level error. Check recent errors and contact Agilent technical support.
High temperature error detected:
Instrument operation halted
Check ventilation slots.
High temperature warning cleared:
Instrument operation resuming
Check ventilation slots.
High temperature warning detected:
Instrument operation suspended
Check ventilation slots.
PMT calibration failed
Indicates PMT calibration failure. If the problem persists, call service.
Red Laser power is not set to
calibrated value
Laser power has been reduced. Compensation was applied to the output TIFF. The
red laser may fail soon.
Red PMT calibration completed with
warnings
Indicates PMT calibration issues. If the problem persists, call service.
Scan slide failed
Multiple possible causes. Click
Tools > Show Recent Errors
for more information. Try
restarting the scanner and the Scan Control program. If the problem persists, contact
Agilent technical support.
State machine failure {*}
Low-level software error. Contact Agilent technical support.
Status communication failure
Check connection to instrument.
Suspending autoloader operation due
to autoloader errors
Click
Tools > Show Recent Errors
for more information.
Unable to access folder \"{*}\": Saving
output file in folder \"{*}\"
Destination folder was not available during the scan.
Watchdog communication failure: {*}. Low-level error. If the problem recurs, call Agilent technical support.
Table 4
Error message in logs (continued)
Error message
Description and suggested action