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Common Faults and Solutions
⚫
Can’t turn on the Z6 Pro?
please long press the power button for about 3 seconds, If the
display does not light up,
please check if the player has run out of power: connect the player
to an adapter and try again after charging 10 minutes;
If still can’t work, please contact our cu
stomer support team:
phinistec@hgdups.com
⚫
Player freezes
？
please try to short press reset button to restart the device.
⚫
Can't hear music when playing
？
please check if the volume setting is too low;
please check whether the earphone is plugged in properly or
whether earphone is damaged;
please make sure that you plug headphone into the headphone port,
not the line out port;
please check if your music format is supported or damaged;
please check if the micro sd card is damaged.
⚫
Can't transfer music files from computer?
please check if the player is connected to the computer
；
please check whether the player in USB mode
；
