a.
Start up the PC. As soon as it begins to boot start tapping the F8 key at one second intervals. You will
arrive at a Selective Startup Menu.
b.
Use the arrow keys to select Safe Mode or Safe Mode with Networking if you are on a network. Press
Enter on the keyboard to confirm the selection.
c.
Wait for Windows to load up, it may take longer than usual so be patient. When it does boot up it
should display the words “Safe Mode” in each corner of the screen and an OK dialog box explaining you
are running in Safe Mode. Click OK on this dialog box.
d.
Now go to Start>Settings and Control_Panel. Find the Add/Remove Programs icon and double click it.
You should be able to see HYPERPEN Driver listed.
e.
Left click the Hyper Driver entry and click the Add/Remove button. Opt to completely remove the
program.
f.
Restart the System normally. Download alternative drivers from www.aiptek.com.tw and try installing
them instead. Refer to
Problem 3,
sub section
iii
Try alternative drivers
for further information.
Please note that this guide is a basic installation troubleshooting document, if you have a problem not covered
in this document please do not hesitate to either email Support@serif.co.uk or to phone on 0845 345 6770
(Press 1 for technical support, or wait for a customer service representative to transfer you).
