RETURN POLICY
This policy is only applicable if you are the end user and you purchased the equipment directly
from Air Relax or an Air Relax authorized reseller.
In the unlikely event that you are not satisfied with your purchase, you may return it within (30)
days of the purchase date. All returns and exchanges are subject to the conditions listed
below.
1. Returns and exchanges must have a Return Merchandise Authorization (RMA) number.
Obtain an RMA number by contacting Air Relax or an Air Relax authorized reseller. Returned
items without an RMA will not be eligible for a credit to your account.
2. Returns must be received within 15 days of RMA issuance.
3. Product and packaging must be returned in new and undamaged condition. Any product(s)
showing signs of wear or being soiled in any way will be deemed “unacceptable” and you will
be so notified. Unacceptable returns/or exchanges may be reshipped to you following payment
of an inspection/shipping fee.
4. Returned items will be subject to a 10% restocking fee. A returned item is an item that is
being sent back for a refund.
5. If you refuse delivery of your order for any reason, you will be refunded the cost of your order
less the shipping fees once your item is received and inspected.
6. All partial or full refunds will be posted to the credit card used for purchase.
7. Air Relax is not responsible for items lost or damaged during shipping.
RETURN SHIPPING DIRECTIONS
Step 1: Contact Air Relax or an Air Relax authorized reseller to obtain a Return Merchandise
Authorization (RMA) number.
Step 2: Place item(s) with original packaging and all original shipping documentation inside the
shipping box. Be sure to include your name, order number (if applicable), contact information,
reason for return/exchange, and RMA number in the shipment so that we can properly process
your return/exchange.
Step 3: Ensure your name, address and RMA number are also on the outside of the shipping
box, and ship to Air Relax or an Air Relax authorized reseller.
Step 4: Ship your return with package tracking and insurance. Air Relax is not responsible for
items lost or damaged during shipping.
Registering your product will help us provide you with quicker and more efficient service and
support and assure you get the most out of your warranty.
Register your product at https://www.air-relax.com/pages/registration
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