Troubleshooting
13 Tips for operators and service technicians
Any repairs above and beyond routine maintenance may only be done by suitably qualified per-
sonnel or by one of our service technicians.
Prior to working on the unit or in case of danger, disconnect it from the mains.
13.1 Poor X-ray image
Error
Possible cause
Remedy
Instead of the X-ray image,
the software shows a com-
pletely white image or no
image
Phosphor storage plate not fed
in straight and inactive side was
scanned
❯
Scan the phosphor storage
plate again immediately, pro-
tecting it against ambient light
and making sure you feed it in
correctly in the process.
Image data on the PSP has
been erased, e.g. by ambient
light
❯
Always scan the image data
of the PSP as soon as possi-
ble.
Fault in the unit
❯
Contact technician.
No image data on phosphor
storage plate, phosphor storage
plate not exposed or not suffi-
ciently exposed
❯
X-ray tube / check settings of
the unit
❯
Expose the PSP.
X-ray unit is faulty
❯
Contact technician.
Incorrect cartridge, barrier enve-
lope was also pushed into the
unit
❯
Use the correct cartridge for
the size of phosphor storage
plate being used.
Phosphor storage plate falls
out of the unit and no image
appears on the monitor
IDX phosphor storage plate was
not used
❯
Only use Air Techniques IDX
phosphor storage plates.
X-ray image too dark
X-ray dose too high
❯
Check X-ray parameters.
Incorrect brightness/contrast
settings in the software
❯
Adjust the brightness of the X-
ray image in the software.
X-ray image too bright
Exposed PSP has been
exposed to ambient light
❯
Always scan the image data
of the PSP as soon as possi-
ble.
X-ray dose too low
❯
Check X-ray parameters.
Incorrect brightness/contrast
settings in the software
❯
Adjust the brightness of the X-
ray image in the software.
X-ray image only shadowy
The X-ray dose on the phosphor
storage plate was insufficient
❯
Increase X-ray dose.
Amplification (HV value) is set
too low in the software
❯
Increase amplification (HV
value).
Troubleshooting
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