Error
Possible cause
Remedy
Unsuitable scanning mode
selected
❯
Select a suitable scanning
mode.
Ghosting or double exposure
on X-ray image
PSP exposed twice
❯
Only expose the PSP once.
PSP not sufficiently erased
❯
Check the erasure unit for
proper function.
❯
Inform a service technician, if
the problem persists.
X-ray image mirrored in one
corner
PSP creased during X-ray expo-
sure
❯
Do not bend the PSP.
Shadow on the X-ray image
PSP removed from the barrier
envelope before scanning
❯
Do not handle PSPs without a
barrier envelope.
❯
Store the PSP in a barrier
envelope.
X-ray image cut off, part miss-
ing
A metal part of the X-ray tube is
in front of the X-ray beam
❯
Recording an X-ray image,
make sure there are no metal
parts between the X-ray tube
and the patient.
❯
Check X-ray tube.
Faulty edge masking in imaging
software
❯
Deactivate edge masking.
Software unable to combine
the data to make a complete
image
The X-ray dose on the PSP was
insufficient
❯
Increase X-ray dose.
Amplification (HV value) is set
too low in the software
❯
Increase amplification (HV
value).
Unsuitable scanning mode
selected
❯
Select a suitable scanning
mode.
Troubleshooting
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2160100287L41 1911V006
EN-
US