Error
Possible cause
Remedy
The X-ray image shows a pre-
erasure at one end
After the barrier envelope has
been torn open, the image plate
is pushed out of barrier envelope
prior to scanning.
❯
Do not push out the phosphor
storage plate until the torn-off
barrier envelope has been
placed on the input unit.
13.2 Software error
Error
Possible cause
Remedy
"Too much ambient light"
Unit is exposed to too much
light
❯
Darken the room.
❯
Turn the unit such that no light
can directly enter into the
entry slot.
"Overtemperature"
Laser or erasure unit too hot
❯
Switch the unit off and allow it
to cool.
"Erasure unit fault"
LED defective
❯
Contact technician.
Imaging software fails to rec-
ognize the unit
Unit not switched on
❯
Switch the device on.
Connecting cable between unit
and computer not correctly con-
nected
❯
Check the connecting cable.
Computer does not detect any
connection to the unit
❯
Check the connecting cable.
❯
Check the network settings
(IP address and subnet
mask).
Hardware error
❯
Contact technician.
The IP address of the unit is
being used by another unit
❯
Check the network settings
(IP address and subnet mask)
and assign a unique IP
address to each unit.
❯
Inform a service technician, if
the problem persists.
Troubleshooting
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2160100287L41 1911V006
EN-
US