Error
Possible cause
Remedy
Error message "E2490"
The connection to the unit was
interrupted while the software
was still attempting to communi-
cate with the unit
❯
Restore the connection to the
unit.
❯
Repeat the process.
Error during data transmission
between unit and computer.
Error message "CRC error
timeout"
Connecting cable used is incor-
rect or too long
❯
Only use original cables.
Software message: "VisionX
has detected that the phos-
phor storage plate may have
been exposed from the wrong
side. Please check the orien-
tation and the image quality
before making a diagnosis"
The phosphor storage plate was
exposed on the back (inactive)
side while the X-ray was being
taken
❯
When diagnosing the X-ray
image, note that the X-ray
image is displayed mirror-
inverted.
13.3 Fault on the unit
Error
Possible cause
Remedy
Unit not shown in the imaging
software
Network cable not plugged in
❯
Plug-in the network cable.
No DHCP server connected
❯
It may take some time for the
imaging software to detect
the unit.
❯
Update the unit list.
Faulty network configuration
❯
Configure the network cor-
rectly.
Unit does not switch on
No mains voltage
❯
Check the mains cable and
plug connection and replace if
necessary.
❯
Check the power supply unit.
❯
If the green status LED does
not light up, replace the
power supply unit.
❯
Check the mains fuse in the
building.
On/off switch is defective
❯
Contact technician.
Unit switches off again after a
short time
Mains cable or power supply
unit plug not inserted correctly
❯
Check the mains cable and
plug connections.
Hardware defect
❯
Contact technician.
Mains supply voltage too low
❯
Check the mains supply volt-
age.
Unit is on but none of the indi-
cator LEDs light up (status,
error or operating LEDs)
Display defective
❯
Contact technician.
Troubleshooting
2160100287L41 1911V006
43
EN-
US