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12 Common problems and solutions
If something abnormal sensed while using your phone, please refer to the following problems and solutions.
If problems still persist, please contact the dealer or service operator.
Common
Problems
Reason
Solutions
Network operator offers no such service
or you haven’t applied for such service.
Please consult network operator for
information about how to apply or enjoy a
certain service.
Fail to connect to
network normally
while using explorer
Settings are not correctly set.
Please refer to the specific introductions to
the browser.
SIM card is damaged
Please contact your network operator.
SIM card hasn’t been well introduced.
Check SIM card over.
Errors of SIM card
Smudginess on metal surface of SIM
card.
Mop this place with clean cloth.
Using phone within areas of poor
signals, such as surroundings of high
buildings or in a basement where
wireless electric waves are
unreachable.
Receiving calls in a position with good
signals.
Poor signals
Using phone during the period of busy
communications, which may result in a
channel jam and inability of
communicating.
Avoid being within such a situation or
similar.
Fail to power on
Power of battery has run out.
Charge it or replace it with a new one.
Fail to make a call
Function of barring calls started.
Disable function of barring calls
Fail to connect to
SIM card invalid
Please contact your network operator