8. Troubleshooting
81
AirLive NAS-235
User’s Manual
8
8.
Troubleshooting
This chapter lists some common problems, and the solution to them.
Problem 1:
The NAS Utility doesn't list any NAS Servers.
Solution 1:
Check the following:
The NAS is installed, LAN connections are OK, and it is powered
ON and startup is complete.
Ensure that your PC and the NAS are on the same network
segment. (If you don't have a router, this must be the case.)
Ensure that your PC has the TCP/IP network protocol loaded. In
Windows, this is done by using
Control Panel-Network
. If an entry
for TCP/IP -> Network card is not listed, use
Add - Protocol -
Microsoft - TCP/IP
to add it.
You then need to select the new entry (TCP/IP -> Network card),
click
Properties
, and configure the
IP Address
tab.
If your LAN has a DHCP Server, you can select "Obtain an IP
Address automatically".
Otherwise, you must select "Specify an IP Address", and enter
values for
IP Address
and
Subnet Mask
. The
IP Address
range
commonly used is 192.168.0.1 to 192.168.0.254, with a
Subnet
Mask
of 255.255.255.0. (The NAS Server's default IP Address is
192.168.0.2, with a Subnet Mask of 255.255.255.0). Remember
that each device needs a
unique
IP Address, and the
same
Subnet Mask.
Problem 2:
The NAS is configured, but I can't find it in
Network
Neighborhood
.
Solution 2
Try using
Start - Find - Computer
, and enter the NAS Server's name. If
this does not work, use
Control Panel - Network
to check the
following:
TCP/IP protocol is installed. If not, use
Add - Protocol - Microsoft -
TCP/IP
to install it.