After Sales Support
(AU) 1300 886 649 (NZ) 0800 836 761 | info@tempo.org
18
FAQs and Troubleshooting Guide
If you encounter any problems with your wine fridge, try the suggestions below to see
if you can solve the problem before contacting our after sales support centre. You can
solve many common problems easily, saving you the time of a possible service call.
Problem
Possible cause
The wine fridge does
not operate.
• The appliance is not plugged in.
• The home circuit breaker or fuse has tripped.
The wine fridge is not
cold enough.
• Check the temperature control setting. Your external
environment may require a higher setting.
• The door is opened too often, or is kept open for too long.
• The wine fridge has recently been disconnected for a
period of time. Approximately 4 hours are required for the
wine fridge to cool down completely.
• The door is not closed completely.
The compressor turns
on and off frequently.
• The room temperature is hotter than normal.
• A large amount of contents has been added at a time.
• The door is opened too often.
• The door is not closed completely.
• The temperature control is not set correctly.
• The door gasket does not seal properly.
• The wine fridge does not have the correct clearances.
There are vibrations.
• Check to ensure that the wine fridge is level.
• If the wine fridge is touching the wall, reposition it.
The door will not close
properly.
• The wine fridge is not level.
• The door was reversed and is not properly installed.
• The gasket is dirty.
• The shelves are out of position.
Moisture forms on the
inside fridge walls.
• The door is slightly open, causing cold air from inside the
wine fridge to meet warm, moist air from outside.
• The door is opened too frequently or kept open too long.
• The door does not seal properly.
Moisture forms on the
outside glass door.
• This may occur in summer or during high humidity, as a
natural result of condensation. Just wipe it dry.
The wine fridge seems
to make too much
noise.
• Some noises are normal, such as a rattling or gurgling
noise, which may come from the flow of the refrigerant.
Contraction and expansion of the inside walls may cause
popping or crackling noises.
• The wine fridge is not level.
The light does not
work.
• The appliance is not plugged in.
• The home circuit breaker or fuse has tripped.
• The bulb has burned out and needs to be replaced.
