VI. FAQ
①
Q: Notice wrong password when checking real time videos.
A: Device visiting password probably has been changed by other people but you can enter
correct remote visiting password in the popup. If you forgot the password, you can press the
“
reset
”
button for a long time and restart.
②
Q: It shows device is offline in device listing.
A: Please check whether camera is connected with network properly and network indicator
light is always on or not.
Please check whether the router
’
s network is fine or not.
③
Q: What shall we do if phone APP can
’
t get any notifications?
A: Check whether alarm items & alarm notifications in alarm settings are switched on and
make sure you have deployed alarm successfully. Also whether android backgrounder have been
prohibited or not by SafeMgr.
④
Q: What shall we do if motion detection gives misinformation?
A: Update device firmware (above 14.0.07.76) and APP (above 00.46.00.13) so that you can
adjust motion detection sensitivity in APP settings or revise configuration files md_ level = 3(1~6,
the smaller, the more sensitive)
⑤
Q: Recorded videos files can
’
t be searched out on playback.
A: Please check whether SD card is damaged or not.
Please check the search time of recorded files and system time of camera.
⑥
Q: Camera can
’
t connect with Wi-Fi.
A: Confirm the input password is correct.
