11
MAINTENANCE-REPAIR-CLEANING
✓
Do not interfere with technical problems that may occur in the ADA Social Robot and
call technical support for assistance.
✓
Never interfere if the lithium-ion battery inside the robot is damaged and leaking, and
call technical support for assistance.
✓
The robot should be closed during its cleaning and its cleaning should be carried out
with the help of a dry, soft cloth. Chemicals containing alcohol and ammonia should
never be used.
WARRANTY TERMS
1.
The services to be provided during the warranty period are also included in the sales
contract and the warranty document is considered as the basis of the sales contract.
2.
Warranty Certificate must be kept by the customer for the duration of the warranty. If
the document is lost, a second document is not exported. Repairs and replacements of
robots and apparatus in case of loss will be made for a fee
3.
Warranty terms start from the date of delivery of robots
and apparatus
and
are
guaranteed for 1 year against production defects.
4.
Robots and apparatus are handed to the customer in operation. The necessary trainings
are given to the relevant personnel by commissioning on site. The first installation and
the first training are provided free of charge.
5.
The repair of the robots and apparatus covered by the warranty is carried out by
sending it to the factory with the transport company contracted by our company.
Transportation and accommodation expenses of the service personnel in on-site
services belong to the customer. The working time spent on the road
is collected in
advance by
paying the
service
fee.
6.
In case of failure of robots and apparatus that are in the warranty period, it is
determined in our company whether the fault is caused by customer or
manufacturer
error and it is notified with the report to be prepared by our company.
7.
In case of manufacturer-induced error detection of robots and apparatus that continues
within the scope of the warranty period, repairs are made provided that all costs belong
to the manufacturer. If the error detection belongs to the customer, all costs belong to
the customer.
8.
Failures arising from the use of robots and apparatus contrary to the points contained
in the user manualare not covered by the warranty.
9.
Damage caused by mains voltage/faulty electrical installation is not covered by the
warranty.
