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After-Sales / Service
13 AFTER-SALES / SERVICE
In the event of questions of warranty, repair or spare parts, please contact your nearest AL-KO Service
Centre.
These can be found on the Internet at:
www.al-ko.com/service-contacts
14 HELP IN CASE OF MALFUNCTION
14.1 Correcting appliance and handling faults
CAUTION!
Risk of injury
Sharp-edged and moving appliance parts can lead to injury.
■
Always wear protective gloves during maintenance, care
and cleaning work.
Malfunction
Cause
Remedy
The appliance does not
start.
Rechargeable battery is flat.
Charge the appliance in the base sta-
tion.
The appliance gets stuck
and has dug itself in. The
wheels continue to turn.
Bump sensors do not trigger.
Contact an AL-KO service centre.
The grass is too high.
■
Increase the cutting height, then
lower in stages to the required
height.
■
Mow the grass short with a lawn
mower.
The appliance sits on an un-
evenness of the grass sur-
face.
Eliminate the unevenness.
The appliance mows at the
wrong time.
The appliance has the incor-
rect time.
Set the time.
The mowing duration is in-
correctly set.
Set the mowing times.
The appliance loses the time
settings.
The rechargeable battery is defective.
Contact an AL-KO service centre.
Motor stops during mow-
ing.
Motor is overloaded.
Switch off the appliance, set on level
ground or shorter grass and restart.
Rechargeable battery is flat.
Charge the rechargeable battery.
The cutting blades are blunt.
Turn over or replace cutting blades if
necessary.
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