24
R
ETURNING
P
RODUCTS
F
OR
R
EPAIR
O
R
R
EPLACEMENT
Our first concern is that you be pleased with your Alacron products.
If, after trying everything you can do yourself, and after contacting Alacron Technical
Support, you feel your hardware or software is not functioning properly, you can return the
product to Alacron for service or replacement. Service or replacement may be covered by
your warranty, depending upon your warranty.
The first step is to call Alacron and request a “Return Materials Authorization” (RMA)
number.
This is the number assigned both to your returning product and to all records of your
communications with Technical Support. When an Alacron technician receives your
returned hardware or software he will match its RMA number to the on-file information you
have given us, so he can solve the problem you’ve cited.
When calling for an RMA number, please have the following information ready:
_____
Serial numbers and descriptions of product(s) being shipped back
_____
A listing including revision numbers for all software, libraries, applications,
daughter cards, etc.
_____
A clear and detailed description of the problem and when it occurs
_____
Exact code that will cause the failure
_____
A description of any environmental condition that can cause the problem
All of this information will be logged into the RMA report so it’s there for the technician when
your product arrives at Alacron.
Put boards inside their anti-static protective bags. Then pack the product(s) securely in the
original shipping materials, if possible, and ship to:
Alacron Inc.
71 Spit Brook Road, Suite 200
Nashua, NH 03060
USA
Clearly mark
the outside of your package:
Attention
RMA #80XXX
Remember to include your return address and the name and number of the person who
should be contacted if we have questions.
R
EPORTING
B
UGS
We at Alacron are continually improving our products to ensure the success of your
projects. In addition to ongoing improvements, every Alacron product is put through
extensive and varied testing. Even so, occasionally situations can come up in the fields
that were not encountered during our testing at Alacron.
