52
A-61870 July 2017
5 Troubleshooting
Self-help for problems
Use the chart below as a guide to help resolve the situation, before
calling Alaris Technical Support. The self-help page for your scanner is
also a good resource:
www.kodakalaris.com/go/S2070support
www.kodakalaris.com/go/S2080wsupport
Problem
Possible Solution
Scanner will not scan/feed pages
Check that:
• the power adapter is plugged securely into the back of scanner and the
wall outlet.
• the wall outlet is not defective (call a licensed electrician).
• the PC was restarted after installing the software.
• page(s) are in contact with feed rollers and the paper present sensor.
• scanner power light is on and the display screen indicates the scanner
is ready.
No images are being displayed
If you are scanning one-sided pages, be sure the side you want to scan
is facing the right way — for front side scanning, face down; for back side
scanning, face up. For more information, see “Getting your pages ready
to scan” on page 16.
Pages are jamming or multiple pages
are feeding
To remove a jam:
IMPORTANT: Do not pull the jammed page out of the scanner;
open the scanner cover first.
• Remove any jammed page(s) from inside the scanner.
• Close the scanner cover.
To reduce future jamming or multifeeding, see “Paper handling
challenges and solutions” on page 27.
Paper is too wide for input tray
• Move side guide lock to LTR setting, if it is on A4 setting.
• For oversize pages, see “Oversize paper” on page 33.
Images are not being cropped correctly • If the cropping options (
Automatically Detect and Straighten
or
Automatically Detect)
are enabled and your images are not being
cropped correctly, clean the imaging area. See “Cleaning the imaging
area” on page 22.
• Straighten pages in the input tray.
Summary of Contents for S2050
Page 1: ...S2000 Series Scanners S2000w Series Scanners A 61870 User s Guide...
Page 6: ...iv A 61870 July 2017...
Page 8: ...vi A 61870 July 2017 Safety...
Page 22: ...14 A 61870 July 2017 2 Installation...
Page 62: ...54 A 61870 July 2017 5 Troubleshooting...
Page 70: ...62 A 61870 July 2017 Appendix A Regulatory Information...
Page 75: ......