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Copyright © 2015 Alarm.com

 

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www.alarm.com 

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 v1_2

 

 

Concord 4 LTE Module

 

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Installation Guide 

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ADC-87-008700-112     

Figure 2: LTE Status LEDs L1-L5

 

 

           

Bottom of LTE Module 

 

Table 3: Module Status LED Functions 

LED 

Function 

L1 

Error  LED: L1 will flash  1 to 8 times  in a four-second interval to 
indicate specific error conditions such  as  a network  error, panel 
communication error, or LTE radio error.  See Table 5 on page 4 for a 
list of the errors indicated by L1.  

L2 

Panel communication  LED:  L2 flashes every  time a data  packet  is 
received from the  panel 

L3 

LTE communication  LED:  L3 flashes every  time  a  data  packet  is 
received from the  LTE radio. 

L4 

LTE signal level LED:  L4 flashes 0 to 5 times indicating the module 
signal strength, or toggles  on/off when communicating  with the 
Alarm.com servers. 

L5 

Z-Wave Error LED: See Table 6 on page 4 for more information.   

L6 

Image Sensor 

L7 

Image Sensor 

 

Module Installation                                                              

  

Tools and Supplies Needed                                                   

You will need the following tools and supplies: 

 

Small blade and Phillips screwdriver 

 

Drill and bits for screws and/or anchors 

 

Wire cutter/stripper 

 

Four-conductor, 22-gauge or larger stranded wire 

 

#6 panhead screws (4 included) 

 

Wall anchors (4 included) 

 

2 KΩ EOL resistor (included) 

 

Cat-5 Ethernet Cable (Optional) 

 

Module Location Guidelines                                                 

Prior to beginning installation, use the following guidelines to choose a 
location for the module: 

 

Check the signal strength before choosing a location. Perform a 
walking signal strength test by powering the module off the battery 
directly (connect the GND and +12V terminals).  After two minutes, 
LTE status LED L4 will flash between one and five times to indicate 
the LTE signal strength level (where 5 is the strongest signal). 
Alarm.com recommends a signal level of two or higher for proper 
operation of the LTE Module. 

 

Avoid mounting the module in areas with excessive metal or 
electrical wiring, such as furnace or utility rooms. 

 

Locate the module near an outside wall, preferably on an upper 
level. 

 

Do not mount the module gateway inside of the panel’s metal box.  
Doing so will negatively impact Z-Wave performance. 

 

For homes or businesses located in canyons or with hills nearby, it is 
necessary to place the antenna higher in the building. 

 

Mounting the Module and Connecting the Antenna           

To mount the module: 

1)

 

Press down on the top of the enclosure cover (See Figure 3) and set it 
aside. 

Figure 3: Enclosure Cover

 

 

2)

 

The LTE module requires 2 antennas for proper operation. Both 

antennas are pre-installed for convenience. The larger antenna will be 
connected to antenna connector 1 and the smaller antenna will be 
connected to antenna connector 2.

 

3)

 

The Ethernet port (optional) enables Dual-Path signaling to the 

Alarm.com cloud. If desired, the cable should be threaded through an 
opening in the gate way and plugged into the Ethernet connector on the 
module as show in Figure 4. 

 

4)

 

For optimal signal strength the antennas should be placed as far 

away from the module as possible and as far away from each other as 
possible. The recommended antenna orientation is shown in Figure 4. 

Figure 4: Antenna wire orientation  

 

 

 

5)

 

Place the module back plate on the wall at the desired mounting 
location, check for level, and mark the three mounting holes and the 
wire access area (Figure 4). Be sure to leave room above the back 
plate to route the antennas. 

6)

 

Set the back plate aside and drill holes at the mounting and wire 
access area locations. 

7)

 

Use wall anchors where studs are not present and secure the back 
plate to the wall with the enclosed screws. 
 

CAUTION: You must be free of static electricity before handling electronic 
components. Touch a grounded metal surface before touching the circuit board.

 

 

Wiring                                                                                       

Summary of Contents for Concord 4 Dual-Path LTE

Page 1: ...stallation 1 Create the customer account on the Alarm com Dealer Site at least 24 hours before installation See Account Creation above 2 Turn off the Access Code Lock feature on the panel This feature MUST be off for the system to communicate with Alarm com 3 Installation consists of finding a mounting location for optimum wireless signal strength mounting the module wiring the module and installi...

Page 2: ...r higher for proper operation of the LTE Module Avoid mounting the module in areas with excessive metal or electrical wiring such as furnace or utility rooms Locate the module near an outside wall preferably on an upper level Do not mount the module gateway inside of the panel s metal box Doing so will negatively impact Z Wave performance For homes or businesses located in canyons or with hills ne...

Page 3: ...e module If LED L1 and LED L4 are not flashing and LED L2 and LED L3 are flashing together the module is in PowerSave Mode and the battery needs to be charged 5 Perform an installer LTE manual phone test At a system touchpad Enter 8 installer code 3 Disarm the panel by entering 1 installer code within 10 seconds of starting the phone test Before doing the manual phone test the bottom red status LE...

Page 4: ...ut cannot connect with Alarm com servers Contact Alarm com Technical Support 5 The radio portion of the module is not working correctly If this persists for more than a few minutes the module may need to be replaced This error is extremely rare so verify that the module is flashing 5 times 6 This is an error only if it persists for more than a minute Otherwise it s just an indication that the modu...

Page 5: ...dule to go into Idle Mode L1 Flashes errors if any L2 Communication with panel L3 Communication with Alarm com L4 Alternates two seconds on then two seconds off L5 Inactive Troubleshooting Testing Tips Check LTE status LED L1 to see if it is flashing any errors See Table 5 on page 4 for descriptions of the errors indicated If the power LEDs the green LED at the top of the module in Figure 1 on pag...

Page 6: ...at interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and recei...

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