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Download-Server for technical documentation:
www.service.alan-electronics.de
Technical enquiries and repair matters:
e-mail: service@alan-electronics.de
Fax:
(+49) (0)6103-94 81 60
Repair enquiries:
Phone (+49) (0)6103 94 81 22 (regular costs for German fixed network)
In any case we recommend contacting the hotline before returning any scanner. In
many cases problems can already cleared by a simple phone call. In special cases,
our hotline can as well tell you the nearest or fastest repair possibility for your
scanner, or issue a repair number by phone.
Customers in other countries contact their local distributor for any service matter.
Recycling of Electronic Items
European regulations request that electronic items must be recycled at the
end of their life cycle.
Please no not dispose this scanner into normal household trash. If you
should once do not need your scanner any more, please give it to the local
electronics waste collection stations. The recycling organizations are financed by the
industry- so please accept this convenient and environment-friendly way of recycling
electronics items.
European Warranty regulations
The European Warranty regulations are valid for all sales in Europe. The warranty
covers hard- and software functions under the restrictions of the European directives.
The distributor, dealer or retail shop warrants to the original retail purchaser of this
product that should this product or any part of it, under normal use and conditions, be
proven defective in material or workmanship within 2 years from the date of original
purchase, such defects will be repaired or replaced with a new or reconditioned
product (at the company’s option) without charges for parts and repair labour. To
obtain repair or replacement within terms of European warranty rules, the product is
to be delivered with proof of warranty coverage (e.g. a copy of your bill of sale),
specification of defect(s), to the distributor, dealer or our authorized repair partner.
The warranty is not valid for products or parts which have suffered or been damaged
through alteration, improper installation, not intended use, mishandling, misuse,
neglect or accident. Not covered by this warranty are wrong or not approved
accessory items like external power supplies, broken antennas, or damaged acrylic
glass windows and cabinet parts.
Damages through lightning or over-voltage situations via antenna and power
connectors are not covered by this warranty.
