Alcatel-Lucent 8028, User Manual

Page 1: ...Alcatel Lucent OpenTouch Suite for MLE 8068 Premium Deskphone 8039 Premium Deskphone 8038 Premium Deskphone 8029 Premium Deskphone 8028 Premium Deskphone User Manual R100 8AL90896ENAAed02 R100 1416 ...

Page 2: ...028 Premium Deskphone The label and icons displayed on the phone depends on the type of the set Some features are depended on the type of the set 8068 BT 8068 8039 8038 8029 8028 IP Phone Digital Phone Color screen Monochrome screen Bluetooth handset Bluetooth Headset Two port Gigabit Ethernet switch with Power Over Ethernet support Premium Add on 10 keys modules Audio services hands free handset ...

Page 3: ...NAME COMPANY DIRECTORY 17 2 6 MAKE CALLS VIA YOUR PROGRAMMED CALL KEYS 17 2 7 REDIALING 17 2 8 CALL BACK AN UNANSWERED CALL 18 2 9 REQUESTING AUTOMATIC CALLBACK IF INTERNAL NUMBER IS BUSY 18 2 10 RECEIVING INTERCOM CALLS 18 2 11 SENDING DTMF SIGNALS 19 2 12 MUTE SO THAT YOUR CALLER CANNOT HEAR YOU 19 3 DURING A CONVERSATION 20 3 1 MAKING A SECOND CALL DURING A CONVERSATION 20 3 2 ANSWERING A SECON...

Page 4: ...OM THE RECEIVING TERMINAL FOLLOW ME 29 5 6 APPLYING A SELECTIVE FORWARD 29 5 7 CANCELLING ALL FORWARDS 29 5 8 CANCELLING A SPECIFIC FORWARD 29 5 9 FORWARDING CALLS 30 5 10 DO NOT DISTURB 30 5 11 LEAVING A RECORDED MESSAGE FOR INTERNAL CALLERS 30 5 12 CONSULTING WRITTEN MESSAGES 31 6 MANAGING YOUR CHARGES 32 6 1 CHARGING YOUR CALLS DIRECTLY TO BUSINESS ACCOUNTS 32 6 2 FINDING OUT THE COST OF AN OUT...

Page 5: ...ADMINISTRATOR 41 8 ACD AGENT SET SUPERVISOR STATION 42 8 1 AGENT SET 42 8 2 OPEN AN AGENT SESSION LOGON AGENT SET 42 8 3 ACD APPLICATION WELCOME SCREEN AGENT SET 42 8 4 CLOSE AN AGENT SESSION LOGOFF 43 8 5 SUPERVISOR STATION 43 8 6 OPEN A SUPERVISOR SESSION LOGON 43 8 7 PROCESSING GROUP SUPERVISOR ENTRY WITHDRAWAL 43 8 8 SUPERVISION OR ACCEPTANCE OF AN ASSISTANCE REQUEST 44 8 9 CLOSE A SUPERVISOR ...

Page 6: ... DISPLAY 8028 8029 8038 8039 51 9 16 SELECTING LANGUAGE 51 9 17 PROGRAM THE KEYS FOR THE PERSO PAGE OR THE ADD ON MODULE 52 9 18 SENDING DTMF SIGNALS 52 10 GUARANTEE AND CLAUSES 53 10 1 SAFETY INSTRUCTIONS 53 10 2 REGULATORY STATEMENTS 54 ...

Page 7: ...or screen 10 dedicated functions keys Permanent feature keys quick access to the phone s main features Navigation LED Flashing blue incoming call Arrival of a new call Handset 3 5 mm headset jack Alphabetic keyboard Loudspeaker Monochrome screen 10 dedicated functions keys Permanent feature keys quick access to the phone s main features Navigation LED Flashing blue incoming call Arrival of a new c...

Page 8: ...ector for alphanumerical keyboard 1 RJ9 connector for a corded handset One 10 100 1000 Gigabit Ethernet connector PC One 10 100 1000 Gigabit Ethernet connector LAN One DC power jack for an external power adaptor 1 RJ9 connector for a corded handset Handset 3 5 mm headset jack Alphabetic keyboard Loudspeaker Monochrome screen 6 dedicated functions keys Navigation LED Flashing blue incoming call Arr...

Page 9: ... desired feature or application From this page it is possible to adjust the ringer volume program the time of an appointment lock the terminal define the default page displayed configure voice mail and access telephone functions such as calling back one of the last numbers or intercepting calls Perso page Contains call line keys allowing supervision of calls and programmable call keys Info page Co...

Page 10: ... down navigator Used to scroll through the content of a page Back Exit key Use this key to go back to the previous step Use this key to go back to the homepage long press 1 7 Status icons Call icons Icons giving information about some specific configurations of the phone or about call status are displayed in the top bar of the screen Headset connected Telephone locked Appointment programmed Incomi...

Page 11: ...s an incoming call in handsfree mode the key is blue When a call is in progress pressing this key switches from handsfree mode to headset or handset mode Programmable keys F1 and F2 keys Lit when the function associated with the key is activated A service or a direct call can be associated to these keys Redial key to access the Redial feature Last number redial short press Call back on the last 10...

Page 12: ...e dial by name feature by entering the name of your caller on the keyboard Below is a list of the function keys that allow you to access all the symbols Cursor moving keys left right up and down Allows you to navigate edit boxes Press the Alt key to access the left and up directions Caps lock to write text in capital letters Alt key To access specific and punctuation characters Enter key to valida...

Page 13: ...e set 2 Insert the add on correctly in the compartment 3 Plug the provided cord into the dedicated socket behind your set 4 Fix the add on with the provided screw Premium Add on 40 keys Premium Smart Display 14 keys 1 Plug the provided cord into the dedicated socket behind your phone 2 If desired fix the foots set and add on with the provided clip 1 2 3 4 ...

Page 14: ...etween a call in progress or a held call and an incoming call Used to switch from a telephone screen to an application screen For example it can be used while a call is in progress to search a number program an appointment reminder etc Calls can also be managed from the Perso page While the call is in progress press the Back Exit key and display the Perso page Calls in progress or waiting calls ar...

Page 15: ... Orange flashing battery charge low or handset outside coverage zone Orange steady malfunction Installing or replacing the Bluetooth handset battery The battery recharges when the Bluetooth handset is on its base LED Off hook On hook press this key to take or terminate a call Volume Mute Short successive presses to change the handset volume level 3 levels Long press to activate or deactivate mute ...

Page 16: ...l dial the outside line access code before dialing your contact number If the internal or outside number does not reply LS announce Broadcast a message on the loudspeaker of the free terminal Call back Request callback to a busy terminal Text mail Send a written message Voice mail Store number to call again 2 2 Receiving a call Use one of the following Lift the receiver Press the on hook off hook ...

Page 17: ...name of your caller Select the type of search you want last name last name and first name or initials Display of all the callers meeting the search criteria Use one of the following o Display the previous and next names o Select the name of the person you wish to call o Modify the search Name must be entered in format namespacefirst name This key is used to display the entire name when it is trunc...

Page 18: ...he type of call o No non replied internal call xx Non replied internal calls o No non replied external call xx Non replied external calls Delete all or use icon 2 9 Requesting automatic callback if internal number is busy Internal number busy Call back Callback request acknowledged 2 10 Receiving intercom calls You can answer a call without lifting the receiver When you receive a call you are auto...

Page 19: ... of the following o Send DTMF o Press the star key Enter DTMF code The function is automatically cancelled when you hang up 2 12 Mute so that your caller cannot hear you You can hear your caller but he she cannot hear you From the set During a conversation Disable microphone The key lights up Resume the conversation The key is no longer lit From the Bluetooth receiver Press the handset volume mute...

Page 20: ...o Enquiry off o Hang up You are on the line with your first contact If you make an error hang up your telephone will ring and you will recover your first call 3 2 Answering a second call during a conversation During a conversation another person is trying to call you Name or no of the caller displayed for 3 seconds Use one of the following methods to answer the displayed call o Line key for which ...

Page 21: ...mmediately or wait for your contact to answer before transferring the call Transfer Transfer between two outside calls is not generally possible depends on country concerned and system configuration 3 5 Three way conference with internal and or external callers conference During a conversation a second call is on hold Conference You are in conference mode Cancel conference and return to first call...

Page 22: ...n hold Select the call on hold Common hold To recover your call on any telephone in your system During a conversation Hold Your call is placed on hold Recover the call on hold from any telephone Select the call on hold 3 8 Placing an outside call on hold parking You can place an outside call on hold and recover the call on another telephone During a conversation Park the call A parking announcemen...

Page 23: ...rogrammed key has to be configured by the system Enter caller s number Protection is cancelled when you hang up 3 10 Adjust audio volume During a call to adjust the volume level of the loudspeaker or receiver During a conversation Adjust audio volume 3 11 Signal malicious calls This key lets you signal a malicious call If this call has an internal source it is signalled to the system by a special ...

Page 24: ...ey Incoming calls are filtered by a chosen person assistant etc Same key to cancel Filtering is indicated on the manager s telephone by the icon corresponding to the screening programmed key 4 3 Call pick up You hear a telephone ringing in an office where no one can answer If authorised you can answer the call on your own telephone If the telephone ringing is in your own pick up group Reach the Me...

Page 25: ...up does not affect the management of direct calls A specific telephone within a group can always be called by using its own number 4 5 Calling an internal caller on his her pager The number called does not answer and you know that the person called has a pager Dial the destination number Paging Dial the destination number Paging in progress is displayed Your caller can answer from any telephone in...

Page 26: ...tten message to an internal caller New text message Send Use one of the following o Enter the number of the terminal to receive the message o Enter the first letters of the name Choose the type of message Sending predefined message Predefined msg Select a predefined message Apply Sending a message to complete To complete Select a predefined message to complete Complete your message Apply Sending a...

Page 27: ...ur personal code Display number of new and old messages Send Record your message Exit End of recording Number to be called caller s name Spell name o Send Send message o Exit End of broadcast 4 11 Broadcasting a message on the loudspeakers of a station group A message not requiring an answer can be broadcasted on the loudspeakers within your broadcast group Off hook Number of broadcast group Speak...

Page 28: ...vice Select the transfer icon the icon depends on your phone Imm fwd to VM Forward is acknowledged 5 3 When you return consult recorded messages The message key flashes when you have received a new voicemail text message or callback request and is lit if you have missed calls New voice message Enter your personal code Display name of sender with date time and ranking of message Consult Listen to m...

Page 29: ...programmed with this feature you can access the feature directly Press programmed key Dial your extension number Forward is acknowledged 5 6 Applying a selective forward You can forward your primary number and your secondary number or numbers to different sets Reach the Menu page Settings Services Consultation Forward services Select the number to forward o Principal line selection o Second line s...

Page 30: ...ersion is acknowledged 5 10 Do not disturb You can make your terminal temporarily unavailable for all calls Select the transfer icon the icon depends on your phone Do not disturb Enter code to activate the feature Apply Forward is acknowledged Callers wishing to contact you will see the Do Not Disturb message displayed on their sets when they try to call To deactivate the Do not disturb feature fo...

Page 31: ...fwd text The text message is displayed Deactivate 5 12 Consulting written messages The light indicates that messages have been received Number of messages received New text message Read message Display name of sender with date time and ranking of message Use one of the following o Recall Call back sender of message o Save message Record message o Next message Next message o Text answer Answer with...

Page 32: ...s account numbers Reach the Menu page Settings Services Consultation Additional services Business account code Number of business account Number required 6 2 Finding out the cost of an outside call made for an internal user from your terminal Reach the Menu page Settings Services Consultation Consultation callbacks Charging informations ...

Page 33: ...mail Enter your personal code Perso options Greeting msg Perso greeting Record message End End of recording Use one of the following o Accept Apply o Restart Re record a message o Replay Replay message To return to the default message Normal prompt 7 3 Modify the password for your phone set Reach the Menu page Settings Phone Password Old code 4 digits Apply New code 4 digits Apply Enter new passwo...

Page 34: ...sure you choose a strong password with at least 4 digits 7 5 Adjusting the audio functions Reach the Menu page Settings Phone Ringing Choose the tune Select the type of call to which the ringing is to be associated o Internal call o External call Select the melody of your choice 16 tunes End To adjust other audio features Adjusting the ringer volume Level Select the volume you want 12 levels End T...

Page 35: ...r audio features Adjust ringer volume while a call arrives Your telephone rings Adjusting the ringer volume 7 6 Adjusting the contrast of the display 8028 8029 8038 8039 Premium Deskphone Reach the Menu page Settings Phone Contrast Decrease or increase the contrast of the display 7 7 Selecting the welcome page This function is used to choose the page displayed by default on the telephone Reach the...

Page 36: ...information displayed on the screen Other possibilities Modify Modify contents of entry displayed Erase Delete 7 10 Programming direct call keys F1 and F2 keys Press a programmable key F1 or F2 o Speed dial To program a number o My services To program a function Follow information displayed on the screen 7 11 Delete a programmed key Reach the Menu page Settings Phone Key program Prog perso page Ac...

Page 37: ...name and number to associate to the key Validate the name and number 7 13 Deleting direct call keys 8028 8029 Premium Deskphone Select the key to delete Clear 7 14 Programming an appointment reminder You can define the time of a temporary reminder one in 24 hours Reach the Menu page Appointment Enter time of appointment The Appointment programmed icon is displayed on the welcome page At the progra...

Page 38: ...hands free o External loudspeaker 7 18 Call the associated set The number of another set can be associated with your set number See Modify the associated number To call it Reach the Menu page Settings Services Associate Call from assoc Start the call 7 19 Forward your calls to the associated number If you have previously defined an associated number you can forward your calls to this number Reach ...

Page 39: ...t can still be called by its own number but in this case the tandem function will no longer be taken into account Most of the functions are common to the two sets for example forwarding meet me reminder the various messages etc while others are specific to each set for example individual directory last number redial out of service set padlock etc For more information regarding this configuration c...

Page 40: ...g battery charge low or handset outside coverage zone Orange steady malfunction Off hook On hook and Volume Mute keys Off hook On hook press this key to take or terminate a call Volume Mute o Short successive presses to change the handset volume level 3 levels o Long press to ensure your caller no longer hears you If the Bluetooth handset is on its base you do not need to press the Off hook On hoo...

Page 41: ...r documentation supplied with the headset 7 27 Deleting an accessory headset handset etc Bluetooth Wireless Technology Reach the Menu page Settings Phone Bluetooth My devices Display of the different equipment matched Select the equipment to be removed Remove dvc Validate your choice Message acknowledging the equipment has been removed 7 28 Contacting your administrator If necessary you may need t...

Page 42: ... out function is activated by default on opening an agent session system configuration by the supervisor or by the agent himself The agent changes this logged out status by pressing the display key associated with this function Unavailable After each ACD call the agent automatically assumes Wrap up mode During this mode the agent does not receive any ACD calls and can carry out the tasks associate...

Page 43: ...ion the agent can send an assistance request to the supervisors This request can be accepted by a supervisor or rejected if the supervisors are absent not available or reject the request 8 4 Close an agent session LogOff LogOff Enter your personal password Apply The session is closed 8 5 Supervisor station The supervisor is an agent who has been assigned additional rights In particular he can assi...

Page 44: ...y an audible beep and the supervisor can cut in on the conversation at any time If the agent on hooks or if the supervisor presses the Help key only the supervisor and the caller will be in communication Restrictive The agent is in communication with a caller This function allows the supervisor to talk just with the agent without the caller being informed of this intrusion restrictive Permanent Th...

Page 45: ...r is usually the caller s telephone number For more information contact your installer or administrator The SIP mode is only available for 8 Series Pre programmed function keys are disabled in SIP mode 9 1 Making a call Take the line Use one of the following Lift the receiver Enter the destination number Hands free Dial the destination number Line key Dial the destination number You hear a tone Ca...

Page 46: ...ialing the last number dialed Redial key short press Last number redial 9 4 Receiving a call Stop the ringer Use one of the following Press this key once Silence Reject the call displayed Use one of the following Press this key twice Reject call Answer the call Use one of the following Lift the receiver Hands free Take call Select the incoming call icon Line key ...

Page 47: ...is usually the caller s telephone number To cancel your second call and recover the first You are in conversation with the second caller and the first one is on hold Use one of the following o Enquiry off o Hang up Use one of the following o Line key with light flashing o Retrieve You are on the line with your first contact 9 6 Answering a second call during a conversation During a conversation an...

Page 48: ... is placed on hold Recover the call on hold Use one of the following o Line key with light flashing o Retrieve o Line key for which icon is flashing 9 8 Switching between calls Broker call During a conversation a second call is on hold Select the contact on hold You are in conversation with the second caller and the first one is on hold 9 9 Transferring a call You are in communication with a first...

Page 49: ... conference During a conversation a second call is on hold Conference You are in conference mode Hang up on all caller If conference is active Use one of the following o Hang up o End of conference After the conference to leave your two callers talking together Transfer Hang up 9 11 Mute so that your caller cannot hear you You can hear your caller but he she cannot hear you During a conversation D...

Page 50: ...umber can call you Modify the forwarding Forward Display the forwarding status of your set Immediate fwd Call the recipient of the forwarding Save Validate the forwarding Cancel the forwarding Forward Display the forwarding status of your set Deactivate 9 14 Adjusting the audio functions Reach the Menu page Settings Phone Ringing Choose the tune Melody Select the melody of your choice 16 tunes End...

Page 51: ...ging Three beeps before ringing Ring without beep End To adjust other audio features Adjust ringer volume while a call arrives Your telephone rings Adjusting the ringer volume 9 15 Adjusting the contrast of the display 8028 8029 8038 8039 Premium Deskphone Reach the Menu page Settings Phone Contrast Decrease or increase the contrast of the display 9 16 Selecting language Reach the Menu page Settin...

Page 52: ...me 1st name SIP Name first name and number of your contact Save Return to first screen 9 18 Sending DTMF signals During a conversation you sometimes have to send DTMF signals such as with a voice server an automated attendant or a remotely consulted answering machine By default during a communication your telephone in SIP mode is configured to send codes in voice frequency enter these codes direct...

Page 53: ...Ah Bluetooth Handset only Battery charge Bluetooth Handset only Charge the battery for about 16 hours before initial use Avoid using phones other than cordless during an electrical storm There may be a remote risk of electric shock from lightning Do not use the device in environments where there is a danger of explosion Do not plug this phone into an Integrated Services Digital Network ISDN connec...

Page 54: ...y FCC IC and the European Council This equipment has very low levels of RF energy and is deemed to be compliant without testing of the specific absorption rate SAR User Instructions Only use the handset in temperatures between 5 C to 45 C 23 F to 113 F This product is intended for use in an indoor environment only This apparatus is Hearing Aid Compatible HAC Acoustic shock protection Maximum sound...

Page 55: ...ented in this document are not contractually binding and may be modified without prior warning Alcatel Lucent Alcatel Lucent and the Alcatel Lucent logo are trademarks of Alcatel Lucent All other trademarks are the property of their respective owners The information presented is subject to change without notice Alcatel Lucent assumes no responsibility for inaccuracies contained herein Copyright 20...