Alcatel-Lucent 8068, User Manual

Page 1: ...OmniPCX Enterprise 8068 Premium DeskPhone Attendant set R100 8AL90320ENABed01 1617 ...

Page 2: ...he attendant group status The purpose of the attendant sets organized in groups is to ensure efficient routing of external calls and where appropriate to call external numbers on request One or more attendants share the workload up to 80 attendant stations may be operational in the same system Each attendant set must belong to an attendant group The keys appearing on the 8068 Premium DeskPhone set...

Page 3: ...ER 13 2 4 CALLING AN EXTERNAL USER 16 2 5 ANSWERING CALLS 16 2 6 PUTTING A CALL ON HOLD 18 2 7 CONSULTATION CALL 18 2 8 CALL TRANSFER ROUTING 20 2 9 ROUTING PARTICIPANTS TO A MEET ME CONFERENCE 21 3 ADDITIONAL FEATURES 22 3 1 ROUTING WITH CHAINED EXTEND 22 3 2 ROUTING WITH EXTEND AND CAMPED ON RELEASE 22 3 3 SENDING A CALIBRATED CUT OFF OR FLASH 23 3 4 TEMPORARY HOLD OF AUTOMATIC TRANSFER 23 3 5 D...

Page 4: ...30 4 1 SELECTING ANSWER AND TRANSFER OPERATING MODES 30 4 2 SELECTING THE ATTENDANT GROUP STATUS 30 4 3 SELECTING THE ENTITY STATUS 31 4 4 SIGN OFF SIGN ON 31 4 5 INFORMATION 31 5 GUARANTEE AND CLAUSES 32 5 1 SAFETY INSTRUCTIONS 32 5 2 REGULATORY STATEMENTS 33 ...

Page 5: ...100 1000 Gigabit Ethernet connector PC 10 100 1000 Gigabit Ethernet connector LAN DC power jack for an external power adaptor RJ9 connector for a corded handset Bluetooth wireless handset 8068BT Wired handset 3 5 mm headset jack Alphabetic keyboard Loudspeaker Color screen 10 dedicated functions keys Permanent feature keys quick access to the phone s main features Navigation LED Flashing blue inco...

Page 6: ...isplayed in the next page differs according to the type of incoming call For internal or network incoming calls the caller identity and entity are displayed For external incoming calls the caller identity is displayed when the caller directory number has been defined in the system as speed dialing number When this is not the case the caller directory number is displayed as well as the name of the ...

Page 7: ...When you receive a call the phone hooks off automatically and you go straight into handsfree mode When activated this is key blue Turn down the volume Lower the contrast Turn up the volume Increase the contrast Pressing this key answers an incoming call in handsfree mode the key is blue When a call is in progress pressing this key switches from handsfree mode to headset or handset mode Programmabl...

Page 8: ... access the dial by name feature by entering the name of your caller on the keyboard Below is a list of the function keys that allow you to access all the symbols Cursor moving keys left right up and down Allows you to navigate edit boxes Press the Alt key to access the left and up directions Caps lock to write text in capital letters Alt key to access specific and punctuation characters Enter key...

Page 9: ... Insert the add on correctly in the compartment 3 Plug the provided cord into the dedicated socket behind your set 4 Fix the add on with the screw provided Premium Add on 40 keys Premium Smart Display 14 keys Plug the provided cord into the dedicated socket behind your phone If you wish fix the feet set and add on with the the add on clip available as an option in pack x4 1 2 3 4 ...

Page 10: ... be available between a call in progress or a held call and an incoming call Used to switch from a telephone screen to an application screen For example it can be used while a call is in progress to search a number program an appointment reminder etc Calls can also be managed from the Perso page While the call is in progress press the Back Exit key and display the Perso page Calls in progress or w...

Page 11: ...de LED If the Bluetooth handset is on its base you do not need to press the Off hook On hook key to take or terminate the call Just off hook on hook the Bluetooth handset LED Off operating normally Blinking green in communication Green steady handset charging Orange flashing battery charge low or handset outside coverage zone Orange steady malfunction Installing or replacing the Bluetooth handset ...

Page 12: ...r via a softkey without having to dial the full destination number The number called may be an internal external or speed dialing number Call by personal directory can be performed with the attendant set in idle state or when the attendant set is already in conversation The main perso page or the add on keypad modules if they exist display the personal directory entries already created Pressing th...

Page 13: ...is her name Call by Speed Dialing Access speed dialing by The direct speed dial number of the desired user Der Zugang Präfix gefolgt von der erforderlichen Ziffern Pressing a key programmed with a speed dialing number 2 3 Calling an internal User When an internal user number is dialed the user set if free is reserved by the attendant becomes under attendant control The user can still dial a number...

Page 14: ...called party if known to the system The internal directory number of the called party The name of the entity to which the called party belongs That the selected set is busy Depending on the called phone type multiline or single line set the available softkeys are Called set type Available softkeys Description Multiline set with a free line Ring Call the user Release Release the user Call back Send...

Page 15: ...vate ringing on the forwarding destination set Release To release both the forwarding destination set and the forwarded set Override To call the forwarded set despite the forwarded status of the set Callback To send a call back request to the forwarding destination set Forward on No answer Ring Call the user Release To release both the forwarding destination set and the forwarded set Follow fwd To...

Page 16: ...dant can dial an external access prefix or an ARS prefix Trunk group name in the telephone area is the name of the group of external lines External in the telephone area indicates that the ARS feature selects the optimum route for the external call Pressing the Release softkey releases the current call and returns the attendant set to idle state Available softkeys when dialing the number or when t...

Page 17: ...OK key of the navigator starts the communication The following softkeys are Softkey Feature Hold To put the internal user set on hold with the music on hold or waiting tone Release To release the current call Forward ope To initialize a forwarding to another attendant by dialing his her call prefix or the call prefix of the attendant group As soon as dialing is complete forwarding is activated aut...

Page 18: ... call Consultation call to an internal user A consultation call is activated as soon as the attendant starts dialing the first digit of the desired user s number and a second telephone tab appears When the number is completely dialed the following softkeys are available Softkey Feature Transfer To transfer without oral presentation to the second party the first party to the second party Ring To ac...

Page 19: ...b appears When the number is completely dialed the following softkeys are available Softkey Feature Correct To correct the last digits dialed in case of dialing mistake Send To activate ringing on the called external set Note After a short timer the external set is automatically rung without pressing the Send softkey Cancel To cancel the consultation call and continue the conversation with the fir...

Page 20: ...ollowing softkeys are available Busy set is multiline with a free line Softkey Feature Transfer To transfer the first party to the busy set which can take the call on its free line Ring To activate ringing on the busy set while the first party is put on hold Cancel To cancel the consultation call with the busy set and continue the conversation with the first party Release To release both the conve...

Page 21: ...he other participants during the conversation If an external trunk is alone in the conference it will be forwarded to the attendant set after a timer However if another participant joins the conference call this timer is canceled The Conference Circuit is Free When a conference circuit is free no conference established the attendant can call a first participant When the attendant is in conversatio...

Page 22: ...rty is rerouted to the attendant set as soon as the internal user has hung up 5 Once pressing the softkey next to the name of the external caller the attendant can transfer or release the call 3 2 Routing with extend and camped on release When routing an external call to a busy internal set the attendant can put the call on hold When the busy internal user hangs up it is not rung The external call...

Page 23: ...the Directory Number Supervision feature is programmed by the system administrator for these internal numbers These internals sets must be in the same node as the attendant set When supervised internal number is displayed in the main perso page the name of the corresponding user is followed by an icon indicating their set state Indicates that the internal user is busy flashing Indicates that the i...

Page 24: ...not reply before the end of the routing timer the attendant set rings the ringing cycle speeds up and the icon flashes on the main perso page indicating an urgent situation Flashes As long as the internal set has not answered the attendant may retrieve the call by pressing the Indiv routing key The icon next to the Indiv routing softkey disappears Disappears Indiv routing Key Present on the Smart ...

Page 25: ...ies are connected and supervision is activated in steady state 4 Press the Net Net key again The attendant barges in the conversation after a barge in tone flashes 5 Press the Net Net key again The attendant is back to supervision in steady state Once the connection is released there is no icon next to the Net Net label Net Net Key Present on the Smart Display Module Following an incoming call the...

Page 26: ...oftkey has no effect 3 10 Individual Hold The Individual hold feature allows to put an external outgoing or incoming caller on hold on a specific circuit When this feature is programmed by the system administrator he she can put the Indiv hold key on the main perso page or on the Smart Display Module Indiv hold Key Present on the main perso Page The attendant is in conversation with the external p...

Page 27: ...ion state Programming 1 You are in conversation with the set requesting the appointment reminder 2 Enter the prefix code for the appointment reminder feature 3 Enter the time for appointment reminder Appointment reminder is programmed and a message confirming programming is displayed on the screen If you programm a new appointment reminder the previously programmed appointment reminder will be can...

Page 28: ...ock icon disappears from the destination set 3 12 Call Presentation This feature is used to allocate the waiting queue operating mode One or more traffic flows can be associated to one or more keys By pressing a key the attendant takes the waiting call with the highest priority from the traffic flow s service by the key When there is at least one call the icon located next to the key is on the mai...

Page 29: ...hest priority from those waiting resulting from traffic flows indicating an external party external call callback return from chaining etc 3 13 Transfer with Privilege This function lets the attendant transfer an external outgoing trunk to a user set if the corresponding direct seize prefix is contained in this Tsf with prev key The user will dial the external party number as a call in direct seiz...

Page 30: ... perso page activates or deactivates the Auto transfer feature 4 2 Selecting the Attendant Group Status For more information on attendant groups see your system administrator Note This feature can be inhibited or assigned to the attendant set with or without password by the system administrator In the example below this feature is assigned to the attendant set without password by the system admini...

Page 31: ...ce Fwd1 Activates forwarding order 1 Fwd2 Activates forwarding order 2 Normal Takes the status of attendant group which manages the entity 3 Select the menu item you wish to use on the attendant set from the available options by pressing the corresponding softkey Pressing the up or down arrow on the navigator to display the rest of the list 4 Confirm by pressing the OK fixed key 4 4 Sign Off Sign ...

Page 32: ...1500 mAh Bluetooth Handset only Battery charge Bluetooth Handset only Charge the battery for about 16 hours before initial use Avoid using phones other than cordless type during an electrical storm There may be a remote risk of electric shock from lightning Do not use the device in environments where there is a danger of explosion Do not plug this phone into an Integrated Services Digital Network ...

Page 33: ...23 F to 113 F This product is intended for use in an indoor environment only This apparatus is Hearing Aid Compatible HAC Acoustic shock protection Maximum sound pressure level for handset is compliant with European US and Australian standards Directive 2003 10 EC specifying the risks inherent in noise at work A wired handset is also available and can replace the Bluetooth handset Privacy Privacy ...