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Dial (Call) by Name
This feature is used to select a party by name. “Dial by name” can be requested either from idle state
or when in conversation.
When the attendant uses the “Dial by name” feature, the system searches the system directory, then,
if the search is unsuccessful, a standard LDAP directory (if there is one).
Pressing any key on the alphabetical keyboard switches the attendant set to
Dial by name
mode.
As soon as you enter the first letters of the name, surname or initials, you are invited to select the
appropriate search by pressing on one of the following softkey:
-
Name,
-
Initials,
-
Name-1stName.
When more than one result corresponds to the search, the screen displays a page indicating the
number of answers for this search and the corresponding list of users.
Select the desired user by pressing the softkey next to his/her name.
Call by Speed Dialing
Access speed dialing by:
- The direct speed dial number of the desired user.
- Der Zugang Präfix gefolgt von der erforderlichen Ziffern.
- Pressing a key programmed with a speed dialing number.
2.3
Calling an internal User
When an internal user number is dialed, the user set, if free, is reserved by the attendant (becomes
under attendant control). The user can still dial a number or access another service if it is a multiline
set.
The user set does not ring until the attendant presses the softkey:
Ring
.
This specific feature of the attendant set ensures the attendant can always reach the station user. If
the user picks up the receiver (goes off-hooks), the user hears the music-on-hold, indicating that the
set is reserved and that all outgoing calls are denied. When the attendant presses the
Ring
softkey on
the attendant set, it is automatically connected to the user. If the user set is a multiline set, the user
is not locked and can make calls. However, a set resource is used for the incoming call from the
attendant set.
