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Initializing a three-party conference
A three-party conference may be initialized by the attendant if there is an on-hold call and a
conversation call.
Pressing the
Conference
sofkey puts the first party, the second party and the attendant in
conference.
Softkey
Feature
Transfer
To leave the conference and let the two parties in conversation.
Cancel
To cancel the three-party conference and continue the conversation with:
- The first party when consultation call to an internal user,
- The second party (external party) when consultation call to an external
user.
Release
To leave the three-party conference and release the two parties.
End Conf
To leave the three-party conference, continue the conversation with the
second party and put the first party on hold.
2.8
Call transfer (routing)
Automatic/Manual transfer
There are two transfer modes:
- Automatic transfer, which automatically transfers the call to a free user immediately after dialing
without other action.
- Manual transfer, which requires an attendant action to transfer a call
.
Transfer to a Busy Set
When the busy set dialing is complete, the following softkeys are available:
Busy set is multiline (with a free line)
Softkey
Feature
Transfer
To transfer the first party to the busy set which can take
the call on its free line.
Ring
To activate ringing on the busy set while the first party is
put on hold.
Cancel
To cancel the consultation call with the busy set and
continue the conversation with the first party.
Release
To release both the conversation with the first party and the
consultation call with the busy set.
Call back
To send a callback request to the busy set while keeping the
conversation with the first party.
DTMF on/DTMF off
To activate/Deactivate DTMF transparency.
Busy set is single line or multiline with all lines busy
Transfer
To transfer the first party to the busy set. When the busy
set will hang up, it will be automatically called by the first
party.
Cancel
To cancel the consultation call with the busy set and
continue the conversation with the first party.
Release
To release both the conversation with the first party and the
consultation call with the busy set.
Camp on/Camp off
To call the busy set as soon as the user has hung up while
putting the first party on hold.
Call back
To send a callback request to the busy set while keeping the
conversation with the first party.
DTMF on/DTMF off
To activate/Deactivate DTMF transparency.
