During a conversation
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4.2 Receiving a second call
You are in conversation and a caller is trying to contact you: a beep is sent and the caller's name is
displayed for 3 seconds.
•
Answer the call.
•
The first call is on hold.
Over 3 seconds, move with the navigate-left-right key to the receiving a second call icon, to see the identity
of the second caller (and off-hook if necessary):
.
4.3 Switching between two calls (Broker call)
During a call, to recover the caller on hold:
•
Recover the call on hold.
You can establish the identity of the waiting call without taking it by using the navigate-left-right key.
When you display the identity of the waiting call, you can also recover it:
•
Display the caller's identity.
•
Recover the call on hold.
4.4 Transferring a call
During a conversation, to transfer the call to another number:
You are in communication with a first caller:
•
Call the recipient of the transfer.
•
Send the call.
You are in conversation with the destination number:
•
Transfer
•
Confirm.
The two callers are connected.
Blind transfer
After dialing the number of the recipient, you can use 'Transfer' to transfer the call directly without waiting
for the person to answer. The transfer between two external parties and the transfer action by the on-hook
key depends on the system configuration.
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