Alcatel-Lucent OmniPCX Office, Manual

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Page 2: ...tibilities Product Limits Software Policy and Feature Lists please refer to the accurate documents published on the Business Partner Web Site In the interest of continued product development ALE International reserves the right to make improvements to this documentation and the products it describes at any time without notice or obligation The CE mark indicates that this product conforms to the fo...

Page 3: ...Problem Solving Methodology Maintenance 10 Maintenance 10 Troubleshooting Procedure 10 Extent of Failure 10 Deliberate Reproduction of Defaults 11 Locating Errors 11 Element Substitution 11 Chapter 3 Board Management Maintenance 13 Generalities 13 3 62 ...

Page 4: ... Sets 16 Chapter 4 Replacing Relocating Sets Maintenance 17 Replacing a Set 17 Relocating a Set 18 Adding Sets 19 IP Phones 19 Chapter 5 Data Saving Maintenance 21 Overview 21 Configuration 21 Chapter 6 System Messages Interface markers 23 Format of system messages on Advanced Reflexes sets 23 Hardware messages 23 History messages 28 4 62 ...

Page 5: ...e 112 INFO 1 type of error 47 Types of interface INFO 0 of message 113 47 Additional information contained in message 113 INFO 1 cause of refusal 48 Software key states INFO 1 of message 34 49 Management of two color led on attendant station 50 Urgent alarms 51 Chapter 7 Data Restorations Maintenance 53 PowerCPU board used 53 PowerCPU EE board used 54 Chapter 8 Start and Stop of a System Maintenan...

Page 6: ... Maintenance 56 Chapter 10 SNMP Overview 57 Protocol 57 Topology 57 Security 57 SNMP Trap 58 MIB 60 Configuration 61 Configuring the SNMP Service 61 Notification Filtering 62 Supervision 62 6 62 ...

Page 7: ...cument gives the presentation and configuration procedure of features available for end users The final chapter of the document synthesizes features availability according to the type of device or application 8AL91202xxAC 4 OmniPCX Office Expert Documentation Voice mail Summary this document details the integrated voice mail system and automated attendant general description management ser vices a...

Page 8: ...nt tools Summary this document describes the two management tools available for OmniPCX Office OMC and MMC station The docu ment describes the OMC installation procedure the different types of access between OMC and OmniPCX Office local re mote with or without proxy the OmniPCX Office software install ation procedure via OMC and the list of services that can be man aged by OMC For MMC stations the...

Page 9: ...d to OmniPCX Office 8AL91214xxAC In the present document cross references are identified by the number in the first column of the above table Part numbers are given in the last column where xx corresponds to the language code of the document Outlook is either a registered trademark or a trademark of Microsoft Corporation in the United States and or other countries 9 62 ...

Page 10: ...perating error by the user programming error by the user or operator programming error in implementation genuine system failure 2 1 2 Troubleshooting Procedure For any system failure it is essential to make visual checks LEDs for the various boards data testing automatic set testing to check the power supply voltage electrical and battery and to read the system messages The procedure is as follows...

Page 11: ...ulty item with a working one and try to repeat the original fault again If the fault remains perform a complete analysis of the failure again 2 1 5 Locating Errors Power supply problem If the electrical and battery operation LEDs are both out check all the fuses If the fuses are OK this means that the duration of the electrical power outage has been longer than the battery autonomy PowerCPU EE boa...

Page 12: ...e ON OFF button Wait for the LED to go to steady red about 30 seconds system powered down Press ON OFF to power up again after intervening with the boards plugged back in Wait 3 to 4 minutes for the system to initialize completely Chapter 2 12 62 ...

Page 13: ...or board unplugged In such a situation such a board is considered by maintenance as ABSENT the board configuration data is still available after warm reset 3 1 1 1 Single CPU replacement When a CPU is faulty a spare CPU with same traffic capacity has to be identified and the faulty CPU isolated from the network OmniSwitch configuration The DHCP configuration has to be updated to give the IP parame...

Page 14: ... 3 1 3 System with a Software Version from R2 0 All boards except the CPU board can be plugged unplugged when the system is in operation Before unplugging the CPU board perform a clean shutdown and switch the board to Off Interface boards can be replaced when the system is in operation provided their OBC s version allows it version legible by OMC Hardware and Limits from the 2 006 version for old ...

Page 15: ...es if present The Mini MIX daughter board interfaces if present The virtual board interfaces XRA DECT badge IVPS IP At the end of the start up the next numbers are assigned to the sub device extensions according to their order of appearance The order of appearance is the same for every sub device and the device to which it is attached Example We have a system with 2 cabinets a master cabinet with ...

Page 16: ...a number 3 1 4 1 Configuration Checks If there are hardware or configuration changes the following limits are checked for detailed quantifications please see Capacities and limits in the Product Presentation section Maximum number of corded interfaces Any additional interface will be refused Maximum number of directory numbers Any attempt to add another number will be rejected The directory number...

Page 17: ...gured on the phone set on connection To retain individual user parameters configuration is required either on the set or on the OMC and the set 4 1 1 1 Temporary Substitution The replacement set keeps its own default functions customized settings are not transferred The data not transferred are stored in the OmniPCX Office Rich Communication Edition system until a set of the same type as the initi...

Page 18: ...d The directory numbers are preserved in accordance with the size of the directories of the stations concerned Note 1 The add on modules are always transferred provided the substitution set supports these modules Note 2 It is possible to replace a Reflexes set with an Alcatel Lucent 9 series set It is not possible to replace an Alcatel Lucent 9 series set with a Reflexes set 4 1 2 Relocating a Set...

Page 19: ...configuration and is operational The phone number 150 is automatically allocated to this phone The Automatic Set Relocation Retrieve service is invoked from the newly connected IP Phone 150 target to retrieve the configuration of phone 50 source ASR Retrieve code Source EDN source phone password Phone 150 is reset and has the same configuration as set 50 This means that for each IP Phone in the ne...

Page 20: ...MC is configured in this way more than 100 sets can be configured Example Replace Phone 50 has been configured earlier And now a new IP Phone is connected to the LAN This Phone is automatically taken into account by the system with a default configuration and is operational The phone number 150 is automatically allocated to this phone The Automatic Set Relocation Replace service is invoked from th...

Page 21: ...appointment reminders are not protected forwarding and filtering are refused which would modify the settings Any system data modification and any hardware modification by OMC or MMC Station must be followed by a backup Duration of a backup session more than a minute for a multi module installation At the end of the session a message appears in the hardware message table to signal failure or in the...

Page 22: ...av ManBkp Automatic backup by OMC Expert View Data Saving Swapping Data Saving Enter date time and periodicity by MMC Station DatSav AutBkp Enter date time and periodicity Restore by OMC Expert View Data Saving Swapping Commands check Immediate Restore by MMC Station DatSav Restor Chapter 5 22 62 ...

Page 23: ... the history messages RDANOM to read the hardware messages or RRANOM to empty the hardware messages table 30 12 15 30 106 01030000 001 005 30 12 date 15 30 time 106 type of message location XX YYY access YYY of slot XX system 01030000 INFO 0 to INFO 3 hexadecimal INFO 0 01 INFO 1 03 INFO 2 and 3 00 001 005 message index in relation to the total number of saved messages 6 3 Hardware messages All of...

Page 24: ...number of languages dimin ished 37 eMMC in MSDB is ap proaching its end of life due to increase in block erase count bad blocks MAIN_CPU_SL OT INFO 0 Indication of MSDB health status 01 device has reached 80 of its life time due to increased block erase count 02 device has reached 90 of its life time due to increased block erase count 03 device has reached 80 of its life time due to increased bad ...

Page 25: ... mul tiple frame mode synchronization in double frame mode is correct 02 No multiple frames T2 auto matically starts double frame mode 03 RDS 04 Remote Frame Alarm 05 Synchronization loss in double frame mode 06 Alarm Indication Signal se quence of 1 s received interface not synchronized 07 Loss of Frame Alignment occurs when the cable is discon nected 08 Temporary clock lag syn chronization estab...

Page 26: ...O 1 base station operating status Check the cables on the 2nd link in the base station 201 4070 IO EO BASE FRE QUENCY REJECTION Discrepancy between the number of frequencies con figured by the installer and the number of DECT fre quencies processed Board location Interface mark er INFO 0 to 3 bitmap of frequencies authorized and in use For more information refer to the In stalling 4070 IO EO base ...

Page 27: ...THE BASE WITH A FALSE LINK IDENTITY Board location Interface mark er 212 4070 IO EO BASE WRONG LINE LENGTH Board location Interface mark er 213 4070 IO EO RECEPTION OF AN ERRONEOUS MESAGE Interface mark er 214 4070 IO EO RECEPTION OF AN ERRONEOUS FRE QUENCY PLAN Board location Interface mark er 215 4070 IO EO BASE WRONG LINE LENGTH Board location Interface mark er 216 4070 IO EO BASE RECEP TION OF...

Page 28: ...TING VOICE PROMPT FILE CPU 80 INFO 0 to 3 type and value of voice prompt 246 ERROR ON OPENING VOICE PROMPT FILE CPU 80 INFO 0 to 3 type and value of voice prompt 247 ERROR ON OPENING VOICE PROMPT FILE CPU 80 INFO 0 to 3 type and value of voice prompt 248 DISCHARGED BATTERY OR BATTERY REPLACE MENT This results in an incorrect date time CPU 80 249 6 4 History messages The events identified by the co...

Page 29: ...many one way communica tions 13 automatic restart programmed by MMC 14 timeout expiration 15 no more inodes in notifqueue 55 normal reset 1 DOWNLOAD INFORMATION CPU 80 INFO 0 information 1 download started 2 download finished 3 download failure INFO 1 cause of failure 0 download complete 9 invalid date 11 file transfer error 14 download incomplete 2 SWAP INFORMATION Program change over CPU 80 INFO...

Page 30: ...20 NOT ENOUGH MEMORY Available space 15 CPU 80 21 FULL BUFFER MESSAGE CPU 80 INFO 0 type of pool 22 FLOW CONTROL ON MEMORY POOLS Alert level size of memory alloc ated to flow control on a memory reached Board loca tion INFO 0 type of pool INFO 1 level 95 exceeded 95 threshold 75 gone under 75 threshold 30 DBMS CRASH CPU 80 INFO 0 to 3 causes of crash 31 CURRENCY CONVERSION CPU 80 INFO 0 1 conversi...

Page 31: ...and VMU Board loca tion INFO 0 Reason for lock 01 Local access to VMU 02 Remote access to VMU 03 Local access to WSAPI 04 Remote access to WSAPI INFO 1 Count of lock INFO 2 First byte of EDN INFO 3 Second byte of EDN 40 R_ANO_EMERGENCY_CONFI G No device has been configured to receive emergency call noti fication 41 R_PASSWORD_AUTHENTICA TION_UNLOCKED User password authentication is currently unloc...

Page 32: ...s Board loca tion Access marker INFO 0 access status 0 access KO 1 access OK INFO 1 type of access 03h T0 16h 17h DLT0 23h T1 04h T2 18h DLT2 1Bh DASS2 2Ah PCM 2Dh T1CAS 57 TEI DELETION CPU 80 INFO 0 D channel INFO 1 TEI Analyze the reason why the TEI was modified by the network carrier 59 R_ANO_VOWLAN_ACCESS Voice over WLAN access prob lems INFO 0 Code of error 1 Rate of calls cut total calls on ...

Page 33: ...TION_UNLOCKED 90 ENTERING AN MMC SESSION CPU 80 INFO 0 1 ADMINISTRATOR password 2 INSTALLER pass word 3 OPERATOR password 5 GUARDED password 91 END OF MMC SESSION CPU 80 92 R_LOCAL_MGT_PWD_RESET comp_info 0 update type 01 The installer password has been reset to default value 02 The installer password has been restored to its previous unknown value after expiration of the limited delay comp_info 1...

Page 34: ...sumed 4 REJ_UNKOWN_BOARD_TYPE Board unknown by system 5 REJ_BOARD_FORBIDDEN Board known but not allowed at that location 6 REJ_PRA_IN_MASTER_NEEDED No PRA access in Master cabinet 7 REJ_NO_LICENSE Not Accep ted according rights given by the Li cense 8 REJ_TOO_MANY_CPUS Max of Applicative boards is reached 9 REJ_BOARD_INIT_FAILED Board could not be initialized 13 REJ_TOO_MANY_RAS Max of coCPU RAS b...

Page 35: ... If the fault re curs fre quently check the ter minal and its connections 113 INTERFACE REFUSED An interface was refused be cause the system limits were exceeded Board loca tion Interface marker INFO 0 type of interface INFO 1 cause of refusal Check the hardware configuration the system limits may have been ex ceeded 120 CABINET OPERATIONAL Controller board 81 or 82 INFO 0 type of backpanel board ...

Page 36: ...NFO 3 Type of resource 128 DSP KO The DSP of one of the controller boards is out of service CPU 80 or controller board 81 or 82 INFO 0 0 or 1 DSP0 or DSP1 129 CPU KO PowerCPU EE board not detec ted by the backpanel board 10 minutes after initialization INFO 0 type of CPU 0 Internet access 1 VoIP INFO 1 number of CPU resets during the 10 minute period INFO 2 CPU state INFO 3 last byte of MAC Ethern...

Page 37: ...of the remote registry INFO 2 octet 3 of the IP address of the remote registry INFO 3 octet 4 of the IP address of the remote registry 145 REGISTER 403 SIP registration failure 403 Forbidden CPU 80 INFO 0 octet 1 of the IP address of the remote registry INFO 1 octet 2 of the IP address of the remote registry INFO 2 octet 3 of the IP address of the remote registry INFO 3 octet 4 of the IP address o...

Page 38: ...ly one contact allowed 8 Database full 9 Too many contacts for one single address 10 Wrong terminal type for IP DECT handset INFO 1 First byte of edn INFO 2 Second byte of edn INFO 3 Count of occurrence of the event with same reason of re ject 150 R_ ANO_QUARANTINE_ALERT CPU 80 An IP address has been placed in quarantine The IP address placed in quarant ine can be one of a SIP Phone or of a Gatewa...

Page 39: ...alarms table is full CPU 80 168 NMC CONNECTION START The NMC application has estab lished a connection with the PCX CPU 80 169 NMC CONNECTION END The NMC application has ended the connection with the PCX CPU 80 170 NMC NOT ALLOWED CALL NMC call by analog XRA not allowed CPU 80 171 NMC ERRONEOUS CALL The PCX tried to establish a call to an NMC but it was erroneous CPU 80 172 NMC NON ANSWERED CALL T...

Page 40: ...without being re gistered CPU 80 INFO 0 INFO 1 INFO 2 INFO 3 corresponding byte of port identifier 221 ETHERNET DOWN Ethernet interface of the IP LAN board is down Board loca tion Ethernet in terface marker Check the LAN connec tion and if ne cessary the LAN elements hub switch 222 ETHERNET UP Ethernet interface of the IP LAN board is working Board loca tion Ethernet in terface marker 223 REMOTE G...

Page 41: ...heck the IP connectivity to the remote gatekeeper LAN inter mediate IP router and check that the remote gate keeper is on line 227 NOT ENOUGH IP TRUNK VoIP call refused no DSP channel available CPU 80 If this alarm keeps recur ring increase the number of DSPs as signed to VoIP access or increase the bandwidth in the ARS or add hardware resources 228 NOT ENOUGH DSP VoIP telephony failure no DSP cha...

Page 42: ...FO 0 Error line 256 INFO 1 Error line mod 256 INFO 2 Critical error INFO 3 Status 251 R_NOE_DLD_SUCCESS Alcatel Lucent 9 series down loading successful CPU 80 INFO 0 Device type INFO 1 Files downloaded one bit for each kind of file 252 R_ANO_NOE_DLD_FAIL Alcatel Lucent 9 series down loading unsuccessful Board loca tion Interface marker INFO 0 Device type INFO 1 Phase of failure INFO 2 Reason of fa...

Page 43: ... board Analog lines B5h T1 CAS board B6h LanX 1 board B7h UAI 1 board B9h DDI board Additional boards R2 1 A5h PRA board PCM B9h SLI 1 board legerity BAh SLI 1 board ST Additional boards R3 0 BBh Media virtual board BCh LanX 2 board BDh MIX 1 board Legerity BEh MIX 1 board St Additional boards R3 1 BFh AMIX 1 board Legerity C0h AMIX 1 board St Additional boards R8 0 C1h SLI 2 board Additional boar...

Page 44: ...N A N A N A N A N A N A N A N A N A N A N A 2CH 8039 Premium DeskPhone N A N A N A N A N A N A N A N A N A N A N A N A 2DH 8038 Premium DeskPhone N A N A N A N A N A N A N A N A N A N A N A N A 2DH 8068 Premium DeskPhone N A N A N A N A N A N A N A N A N A N A N A N A 2EH 4081 4090 L 40 key add on module 23H 28H 28H 29H 2Ah 2BH 2CH 2CH 2CH 2CH 2CH 2CH 30H 4081 4090 M 20 key add on module 24H 2AH 2...

Page 45: ... Third party DECT GAP handset without display 30H 39H 39H 3AH 3BH 3CH 3DH 3DH 3DH 3DH 3DH 3DH 42H Third party DECT GAP handset with 16 character dis play 31H 3AH 3AH 3BH 3CH 3DH 3EH 3EH 3EH 3EH 3EH 3EH 43H Reflexes set 4097 CBL ad apter 32H 3BH 3BH 3CH 3DH 3EH 3FH 3FH 3FH 3FH 3FH 3FH 44H GAP DECT handset with 2x16 character display N A N A N A N A N A N A N A 45H 45H 45H 45H 45H 4AH GAP 8232 DECT ...

Page 46: ...module 07H feature denied rights linked to license 09H board cannot be initialized 0FH max number of trunks on mixed boards exceeded 6 5 4 Reasons for terminal refusal INFO 1 of message 111 04H exceeding the max number of corded interfaces in the system 05h exceeding the use of terminals 06H UA devices exceeded 2 add on modules per set and 4 options 07H total number of terminals exceeded 08H numbe...

Page 47: ... in the system 6 5 5 Additional information contained in message 112 INFO 1 type of error This message only concerns the Reflexes stations 60h unequipped station 61h transmission of erroneous message 62h bad checksum message 63h occupation of UA link 64h receipt of a reset 65h out of order option dedicated handset 66h unplugging of the handset 67h maintenance seized handset 6 5 6 Types of interfac...

Page 48: ...D_ITF_PER_SYSTEM Maximum of wired interfaces per system reached 5 REJ_MAX_DEV_POW 6 REJ_MAX_DEV_ON_ITF Only 2 AOM on UA and only 4 subdevices on UA 7 REJ_MAX_DEV 8 REJ_MAX_SUBSCRIBERS Maximum of subscribers reached 9 REJ_MAX_TRK_B_CH Maximum of external b channels reached 10 REJ_MAX_T0 Maximum of T0 interfaces reached 11 REJ_MAX_PRA Maximum of PRA interfaces reached 12 REJ_MAX_MUA Maximum of Multi...

Page 49: ... the system wrong serial number the services are open for a limited time 02 system booted with a valid key 03 system booted with a key problem The services are closed 04 system boot the current key version does not correspond to the system software version the services are open for a limited time 05 system boot the current key version does not correspond to the system software version the end of t...

Page 50: ...ed time 52 the services were closed a valid key was entered the services are open 53 the services were closed the key entered does not correspond to the system the services remain closed 57 the services were closed the key entered has a valid version but does not correspond to the system invalid serial number the services remain closed 61 the system s edition is too old the new key entered does no...

Page 51: ...on will generate a call to the network management center NMC if any of the following alarms is detected the system reboots message 0 the system is operational after start up message 11 either of the 2 following T2 alarms message 53 MS Missing Signal RFA Remote Frame Alarm the ISDN protocol management module detected a level 1 fault on an ISDN access message 56 the call detail record storage buffer...

Page 52: ...ization lost on UA link 1 message 203 the Ethernet interface of the IP LAN board xxxx is out of service message 221 the Ethernet interface of the IP LAN board xxxx is in service message 222 the duration of the VMU messages is reaching maximal duration message 241 an error occurred at the opening of the voice prompt file message 242 an error occurred at the reading of the voice prompt file message ...

Page 53: ...unch the Data restore process via the OMC to restore the data configuration information after the SD card insertion Select Comm Write to PBX select the box Voice Prompts screen Write to PBX The data restored is names and announcements of the voice mail unit auto attendant announcements greetings Voice mail messages NMC call detail records and recorded conversations cannot be restored 7 1 1 1 2 Pow...

Page 54: ...EE board After a cold reset of the system launch the Data restore process via the OMC Select Comm Write to PBX select the box Voice Prompts screen Write to PBX All information saved on the MSDB 8 GB equipped with eMMC is normally available including voice messages and recorded conversations 7 1 2 1 2 The MSDB 8 GB equipped with eMMC is faulty and has to be exchanged All messages recorded conversat...

Page 55: ...art 2 5 search of extension 2 and loading of the DSP if the extension exists Start 2 4 detection of the expansion card 2 optionnal Start 2 3 search of extension 2 and loading of the DSP if the extension exists Start 2 2 detection of the expansion card 2 optionnal Start 2 1 end of detection of telephony appearance of virtual cards XRA IVPS UNBLOCKING of the telephony stations are operational Normal...

Page 56: ...uire a hard disk Voice mail with a recording capacity of 200 hours ACD statistics In case of hard disk crash these services are no more available The voice mail capacity is reduced to 4 hours ACD statistic messages are lost When the system switches to minimum service a hardware message message 239 is emitted indicating a hard disk problem 56 62 ...

Page 57: ...ables All these data information and status read from the OmniPCX Office cannot be modified For more information see TC2093en ed 02 available from the Business Portal 10 2 Protocol 10 2 1 Topology The SNMP service is a mechanism to supervise remotely the system Three SNMP protocol versions are normalized differing from each other mainly on security aspects The SNMPv2c protocol is implemented on Om...

Page 58: ... receive the traps The OmniPCX Office uses only SNMP V2c security The community identifier must be known by all entities and the authentication of clients is performed only by a community string as a password which is transmitted in clear text Packets are not encrypted 10 2 3 SNMP Trap The OmniPCX Office sends specific traps Different cases are possible about this sending of SNMP traps 1 When the ...

Page 59: ...p ochmAnoRegisterReject ochmRemoteAccessMbxLocked ochmRemoteAccessMbxUnlocked ochmRemoteAccessWsapiLocked ochmRemoteAccessWsapiUnlocked ochmArpSpoofInfo ochmDefaultPasswordFound ochmEasyPasswordFound ochmDhcpServerExited ochmDhcpServerStatus ochmAnoQuarantineAlert ochmMgtsrvLock ochmMgtsrvUnlock ochmUnsupportedRamSize ochmMsdbHealthStatus ochmAnoPrinterFault ochmAnoMemoryAvail ochmTermRebootOrRese...

Page 60: ...re MIB available to give a view of what OmniPCX Office system is made of A specific MIB dedicated to the call handling 10 2 4 1 Hardware MIB The Hardware description gives information about the board itself No information about connection managed by a board is indicated except for the LAN Switch board on which are given The ports Status The Ethernet negotiations 10 100 Mb s Half or Full duplex 10 ...

Page 61: ...failure ochmPowerSupplyFailure ochmPowerSupplyOperational Fan alarm ochmFanFailure ochmFanOperational ISDN T2 access problem ochmIsdnFailure ochmIsdnOperational VoIP board Ethernet interface problem ochmVoipLinkDown ochmVoipLinkUp IBS alarm ochmIbsSynchroDown ochmIbsSynchroUp Access Mbx ochmRemoteAccessMbxLocked ochmRemoteAccessMbxUnlocked Access Wsapi ochmRemoteAccessWsapi Locked ochmRemoteAccess...

Page 62: ...l users defined 4 Confirm your entries 10 3 2 Notification Filtering Only critical alarms that are configured urgent by OMC are sent on the fly with trap mechanism to the supervisor The trap base on the SNMP supervisors can be filtered upon one or more criteria source type to limit the number of alarms displayed 10 4 Supervision A zip file containing the MIBs description can be downloaded through ...