103
104
•
Verify the server centre number or your MMS profile with your
operator.
•
The server centre may be swamped. Try again later.
SIM card PIN locked
•
Contact your network operator to obtain the PUK (Personal
Unblocking Key) code.
I can't connect my phone to my computer
•
Install Smart Suite.
•
Check that your USB driver is installed properly.
•
Open the Notification panel to check if the Smart Suite Agent has
been activated.
•
Check that you have marked the USB debugging checkbox.
•
Check that your computer meets the requirements for Smart Suite
installation.
•
Make sure that you’re using the right cable from the box.
I can't download new files
•
Make sure that there is sufficient phone storage space for your
download.
•
Select the microSD card as the location to store downloaded files.
•
Check your subscription status with your operator.
The phone can't be detected by others via Bluetooth
•
Make sure that Bluetooth is turned on and your phone is visible to
other users.
•
Make sure that the two phones are within Bluetooth’s detection range.
The battery drains too fast
•
Make sure that you follow the complete charge time (minimum 135
minutes).
•
After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain an
exact indication.
•
Adjust the brightness of screen as appropriate.
•
Extend the email auto-check interval for as long as possible.
•
Update news and weather information on manual demand, or
increase their auto-check interval.
•
Exit background-running applications if they are not being used for
extended periods of time.
•
Turn off Bluetooth, Wi-Fi, or GPS when not in use.
The phone becomes warm following prolonged calls, game playing,
internet surfing or running other complex applications
•
This heating is a normal consequence of the CPU handling excessive
data. Ending the above actions will make your phone return to
normal temperature.
After Factory data reset is performed, I can't use my phone without
entering Google account credentials
•
After a reset is performed, you must enter the original Google
account credentials that were used on this phone.
•
If you don’t remember your Google account credentials, complete
Google account recovery procedures.
•
If you still cannot access your phone, apply to the authorised repair
centre, but remember that it will not be regarded as a warranty case.
The phone doesn't ring when a call or message arrives
•
Make sure that Do Not Disturb mode is not turned on. Go to
Settings > Sound & notification > Do Not Disturb
.
•
Press the
Volume up
/
down
key to adjust volume.
I forget some passwords/codes/keys on phone
•
Perform a
Factory data reset
.
•
If you still cannot access your phone, apply to the authorised repair
centre, but remember that it will not be regarded as a warranty case.
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