Basic Call Handling
Make an internal call
Dial extension number
Make an external call
Dial 9 followed by the telephone number
Dial by name (Subject to software licence)
Type 1st 3 letters of persons surname, press the
Name key in the display, the display will show
options available , press Prev or Next keys in the
display to scroll through options and press Call
key to dial or Cancel
Receive a call
Lift receiver or press handsfree key
Transfer a call
Dial extension number, announce caller and
replace receiver
Retrieve a call if extn busy or no reply
Press the ‘Enq Off’ key in the display
Broker call (switch between 2 calls)
Press ‘Broker’ key in the display (allows extn to
toggle back and forth between 2 call)
Hold a call
Press the Call / Line key, the key will have
next to it
Retrieve a held call
Press the Call / Line key again to retrieve
Transferring a caller to voicemail
Dial the extension number, then press Voice in
the display and replace receiver
Further Telephone Features
Park a call
Press ‘Park’ in display or dial *75 and replace the
receiver
Retrieve a parked call from the same extn
Dial *75
From another extn
Dial *75 and enter the extn number where the
call was parked
3 way conference
Whilst on a call, dial extension number of 3
rd
party, and press ‘Conf’ key in display or dial 3 to
join all 3 together
Exit 3 way conference
Replace receiver, the other parties will remain
talking
Redial last number
Press your Redial key or dial *70
Cancel a callback set by you
Dial the extension number and dial *89
Last caller call back
Lift receiver and dial *69, press the Callbk option
in the display to call extension back or press
to clear
Individual call pick up
Dial *72 and extn number that is ringing
Group call pick up
Dial *73
Touch tone dialing
When answered by a recorded message press DTMF
in the display to activate touch tone dialing
Enter hunt group
Dial * * 7 (If you are programmed as a member)
Exit hunt group
Dial * * 8 (If you are programmed as a member)
Forwarding your calls
Forward calls immediately
Press ‘Forward’ key or dial *60 and extension
number to receive calls
Forward calls when busy
Dial *61 and extension number to receive calls
([ i ], Consult, service, apply, select busy, apply, dial
extn)
Forward calls on no reply
Dial *62 and extension number to receive calls
Forward calls busy/no reply
Dial *63 and extension number to receive calls
Cancel all Forwards
Dial *64
Forward calls to voice mail
Select one of the above forwards and press ‘Voice’
Cancel Forward to voice mail
Dial *64
Do not disturb
Dial *78 and enter your personal code (0000)
Cancel do not disturb
Dial *78
