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Troubleshooting
If your HDD Copy Cruiser High-Speed WL is not performing as expected, refer to
the symptoms below, and follow the suggested corrective action.
Symptoms
Corrective Actions
LCD Display
If the LCD display does not display any message and
the backlight is not lit after powering on the HDD Copy
Cruiser High-Speed WL, check that the power cable is
properly connected and that the ON/OFF switch is turned
on.
Error Messages
While the system is performing an operation and the
operation is manually terminated, an error message will
be shown in the LCD display. This may lead to an failed
operation and could cause the HDD Copy Cruiser High-
Speed WL to stop responding. If this happens, power the
unit off, wait about ten (10) seconds, and then reapply
power.
Hard Disk
If the HDD Copy Cruiser High-Speed WL does not detect
one of the hard disk drives, verify that the drive is properly
seated in the drive bay.
Keypad Buttons
If pressing the keys on the front panel produces no
response from the system, the HDD Copy Cruiser High-
Speed WL may still be busy with the previous operation.
If the system is idle, power the unit off, wait about ten (10)
seconds, and then reapply power.
Firmware Update
The device can be updated to new versions of firmware via
a hard disk drive. If unable to update the firmware, check
that the firmware was downloaded correctly. A failed
firmware upgrade may cause the HDD Copy Cruiser High-
Speed WL to become inoperable. If the system is working
normally, do not attempt this operation. If the system is
already experiencing problems, please contact Aleratec for
repairs.
Startup/Shutdown
Do not power off the system while it is performing an
operation. After a normal shutdown, wait about ten (10)
seconds before reapplying power.
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