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Troubleshooting
1. No display on LCD or the unit does not operate when the power is on.
▪ Check the power cable connection and the power outlet.
▪ Make sure the power voltage matches the voltage of your power outlet.
▪ If the duplicator was stored in a location where the temperature dropped
below 32°F (0°C) within the past 24 hours, leave the duplicator in a warm
room with temperatures at least 65°F (19°C) for 4 hours prior to powering
it on.
2. Cannot read source disc.
▪ Check the format of the master BD/DVD/CD or the master BD/DVD/CD
itself for damage.
▪ Your Master Disc may be copy protected. Normally, most of the BD/
DVD and some of the CD you have purchase from stores have been copy
protected.
▪ Use the Writers to read your Master Disc by selecting one of writers as
the Master Reading Source (Please refer to the tutorial:
Select the Source
drive”
). if it works, make a copy of your Master Disc and treat the copy as
the new master. Then set the Source back to the drive and try again.
3. Buttons do not function.
▪ The duplicator may still be busy with a task. Give it a moment and press
it again. If it still doesn’t work, turn off the machine, and then restart the
machine after one minute.
4. Copy completed but the copies are not readable / executable?
▪ Use the “COMPARE” feature to check the copied disc.
▪ Based on our experience, the quality of your media plays a big role on this
part. Try to use high quality media to prevent such problems.
▪ Please use another BD/DVD/CD player/ROM to test the copied media.
Sometimes, your BD/DVD/CD Player/ROM may not be compatible with
recordable BD/DVD/CD disc.
5. The failure rate is high.
▪ Lower the “write speed” and try again. Please refer to the tutorial: “Select
Burn Speed.”
▪ Quality of blank disc may be poor.
▪ Quality of your Master Disc may be poor.
6. Do I need to upgrade my duplicator’s firmware?
▪ Unless your system is getting unstable, we strongly suggest not upgrading
your duplicator’s firmware. Please contact our Tech Support if your system
is getting unstable.
