Alienware AW920H, User Manual

Page 1: ...Alienware Tri Mode Wireless Gaming Headset AW920H User s Guide Regulatory Model AW920H UD2202u 1 ...

Page 2: ...to hardware or loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2022 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2022 01 Rev A00 2 ...

Page 3: ...nserting the boom microphone 11 Connecting the headset to your device using the USB wireless dongle 12 Connecting the headset to your device using Bluetooth 13 Connecting the headset to your device using the Inline audio cable 14 Configuring the headset on your computer 15 Alienware Command Center AWCC 17 Installing AWCC 17 Installing AWCC through Windows Update 18 Installing AWCC from the Dell Sup...

Page 4: ...adset 20 Using features on the headset 21 Muting unmuting the microphone 22 Active Noise Cancellation ANC on off 23 Replacing the ear pads 24 Regulatory label position 25 Troubleshooting 26 Specifications 30 Warranty information 31 Limited warranty and return policies 31 For U S customers 31 For European Middle Eastern and African customers 31 For non U S customers 31 Safety information 32 4 ...

Page 5: ...uments 5 3 5 mm inline audio cable 6 Detachable boom microphone 7 USB A to USB C adaptor 8 Soft carry pouch NOTE Charge the headset to activate it before turn it on for the first time NOTE The documents shipped with your headset may vary depending on the region NOTE Soft carry pouch is for protecting headset and preventing dust 5 ...

Page 6: ...eadset 1 Indicator LED 2 Power button 3 Headset touch control area 4 Inline audio cable Boom microphone port 5 USB C Charging port 6 ANC On Off slider 7 Microphone mute button 8 2 4G BT BT pairing switch slider 6 ...

Page 7: ...Accessories 1 Microphone mute slider 2 Microphone 3 Microphone 4 Microphone mute LED 7 ...

Page 8: ...B C cable to the USB C port on your headset Connect the other end to the USB port on your computer NOTE For best results ensure that the battery is fully charged when using it for the first time NOTE To improve battery life turn off the power switch when the headset is not used 8 ...

Page 9: ...ad logo indicates the battery status Battery status Fully charged Power LED and Alienhead logo lights stay green While charging Power on LED light and Alienhead logo changed between amber and green for 12 seconds then go to previous lighting effect Power off Light changed between amber and green When battery less than 20 Power LED LED light slowly blinks in amber Alienhead logo Light fast blinks i...

Page 10: ...ff the headset Auto power off When USB wireless dongle connection is lost or Bluetooth is not connected either the computer is turned off or the USB wireless dongle is removed from the USB port the headset will automatically turns off after 30 minutes To turn the headset on press the Power button 10 ...

Page 11: ...ireless dongle One USB port for charging optional Microsoft Windows 10 or Microsoft Windows 11 64 bit Mobile PS4 XboxOne Inserting the boom microphone Inserting the boom microphone firmly into the boom microphone port of the headset for connection by wireless dongle or Bluetooth 11 ...

Page 12: ...e USB wireless dongle into the USB A to USB C adaptor and then connect the adaptor to the USB port on your computer 2 Slide the pairing switch slider on the headset to 2 4GHz mode The headset and the USB wireless dongle are pre paired 3 The LED lights up white when connected 12 ...

Page 13: ...before connecting the headset using Bluetooth 2 Slide the pairing switch slider to the bottom for two seconds You will see that the blue light blinks which indicates pairing mode is on 3 Connect the headset to computer laptop smartphone or tablet and so on The LED lights up blue when connected 13 ...

Page 14: ...headset is connected to a 3 5 mm inline audio cable The buttons and LEDs stop functioning if the headset is turned off 3 While using the 3 5 mm inline audio cable the audio source will be provided only by the Inline cable The 2 4G mode and the Bluetooth mode still continue to work even after removing the audio cable 4 When using the 3 5 mm inline audio cable the headset will compatible with any de...

Page 15: ...d as the default playback device and the default recording device in Windows Audio Settings 1 On the taskbar right click the speaker icon and click Sounds The Sounds dialog box appears 2 Click the Playback tab and set the following Set AW920H Game as the default playback device Set AW920H Chat as the default communication device 15 ...

Page 16: ...3 Click the Recording tab set the Alienware AW920H Chat as the default device 4 Click the Communications tab select Do nothing Click OK 16 ...

Page 17: ... to the latest version under the Update tile Reset the device settings to factory default NOTE For more information please see the AWCC application Online Help Installing AWCC To use the AWCC features uninstall Alienware Headset Center AWHC if you have already installed AWHC on your computer You need to install AWCC to configure the features available in Alienware Tri Mode Wireless Gaming Headset A...

Page 18: ...ling AWCC from the Dell Support website 1 Download the latest version of the following applications at https www dell com support drivers Alienware Command Center Alienware Gaming Headset driver 2 Go to the folder where you saved the setup files 3 Double click the setup file and follow the on screen instructions to install the application NOTE You can customize the headset features and lighting effe...

Page 19: ...the window NOTE Disconnecting the USB cable from the computer closing the AWCC software or shut down of computer during firmware update may damage the headset Updating USB wireless dongle firmware manually 1 Go to http www dell com support and search for AW920H 2 From the Drivers Downloads tab download AW920H Dongle FW update tool 3 Connect your dongle to your computer through 4 Open the downloade...

Page 20: ...e headband and ear pads to find the optimal fit for your head When using boom microphone position it approximately two centimeters away from your mouth The ear cups can be rotated to wear the headset around the neck comfortably or for easier storage 20 ...

Page 21: ...olume is 8 When volume level is at 90 to 100 unit volume is 5 2 Using the USB wireless dongle Unit volume is 6 Swipe up or down and hold Swipe up and hold for continuous increment Swipe down and hold for continuous decrement Swipe forward or back Swipe forward to the next track Swipe backward to the previous track Double tap Play and or Pause Answer and or hang up call Triple tap Turn on off the A...

Page 22: ... the microphone The microphone mute indicative light on boom microphone turns red when the microphone is muted Press the mute button and hold for five seconds to enable or disable the AI NR Noise Reduction function is automatically on when turn on the headset which can identify user s voice and remove the surrounding noise during call 22 ...

Page 23: ...e mute slider on the 3 5 mm inline audio cable to mute or unmute the microphone when the inline audio cable is connected Active Noise Cancellation ANC on off Use the ANC slider on the left ear cup to turn on off the ANC 23 ...

Page 24: ...old the ear pad firmly and then pull the ear pad away from the headset Note that left and right ear pads are different Fit the triangular marks on the ear pad and the ear cup Push the hooks of the ear pad directly into the holes of ear cup firmly 24 ...

Page 25: ...tory label position There are three regulatory labels attached to the headset One is on the right ear cup and two are on the left ear cup Remove the cushion to find their positions Left earcup Right earcup 25 ...

Page 26: ...omputer Adjust the volume level on the volume bar Check the playback setting on the computer and ensure that the default device is set to DEVICE NAME Check the headset is within range 10 m of the wireless dongle or connected mobile devices if connected through the wireless dongle or Bluetooth Check wireless connection is good Check that the headset is connected to wireless dongle recommended mode ...

Page 27: ...rted into the boom microphone port on your headset and computer respectively if connected through the inline audio cable Ensure that the mute slider on the inline audio cable is not muted Abnormal sound is coming out of the headset Check if something is obstructing the headset Adjust the volume level up and down and check if the abnormal sound changes Ensure that the headset is within range 10 m o...

Page 28: ... Center and ensure that the lights are turned on Wireless range is too short Ensure that the wireless dongle or connected mobile devices with Bluetooth is not covered or blocked by metal or electronic objects Try connecting the wireless dongle to the USB port on the side of your computer rather than the USB port at the back of your computer Ensure that no other USB device is connected adjacent to ...

Page 29: ...the audio plug end with 5 poles is inserted to the headset port and the end with 4 poles is inserted to your computer or mobile Ensure that the microphone mute button on the inline audio cable is set to MUTE OFF Alienware command center does not recognize the headset Ensure that the headset is turned on and the headset is connected to the computer through the USB wire wireless dongle or Bluetooth ...

Page 30: ...hes Height 209 73 mm 8 26 inches Microphones Noise Reduction microphone Speaker 40 mm Dynamic PureSound speaker Hi Fi Speaker maximum input power 50 mW Speaker frequency range 20Hz 40kHz Operating temperature 5 C to 40 C 41 F to 104 F Storage temperature 5 C to 45 C 23 F to 113 F Operating humidity 5 to 90 relative humidity 30 ...

Page 31: ...may also provide an additional hardware warranty full details of the Dell end user contract and warranty terms can be found by going to https www dell com select your country from the list at the bottom of the home page and then click the terms and conditions link for the end user terms or the support link for the warranty terms For non U S customers Dell branded products that are sold and used ar...

Page 32: ...tion Keep the volume at optimal levels while in use Do not listen at high volume levels for a long period Prolonged exposure to a high volume may cause a high sound pressure and may cause a risk of hearing damage 32 ...