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Getting help and contacting Alienware

Self-help resources

You can get information and help on Alienware products and services using these online self-help resources:

Table 23. Alienware products and online self-help resources

 

Self-help resources

Resource location

Information about Alienware products and services

www.alienware.com

My Dell app

Tips

Contact Support

In Windows search, type Contact Support, and press Enter.

Online help for operating system

www.dell.com/support/windows

Access top solutions, diagnostics, drivers and downloads, and

learn more about your computer through videos, manuals and

documents.

Your Alienware computer is uniquely identified by a Service Tag

or Express Service Code. To view relevant support resources for

your Dell computer, enter the Service Tag or Express Service

Code at 

www.dell.com/support

.

For more information on how to find the Service Tag for your

computer, see 

Locate the Service Tag on your computer

.

VR Support

www.dell.com/VRsupport

Videos providing step-by-step instructions to service your

computer

www.youtube.com/alienwareservices

Contacting Alienware

To contact Alienware for sales, technical support, or customer service issues, see 

www.alienware.com

.

NOTE: Availability varies by country/region and product, and some services may not be available in your country/region.

NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing
slip, bill, or Dell product catalog.

24

Summary of Contents for m15 R6

Page 1: ...Alienware m15 R6 Setup and Specifications Regulatory Model P109F Regulatory Type P109F001 P109F004 July 2021 Rev A02...

Page 2: ...ntial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2021 Dell Inc or its subsidiaries A...

Page 3: ...ipset 10 Operating system 11 Memory 11 External ports 12 Internal slots 12 Ethernet 12 Wireless module 13 Audio 13 Storage 14 Keyboard 14 Camera 15 Touchpad 15 Power adapter 16 Battery 16 Display 17 G...

Page 4: ...Set up your Alienware m15 R6 NOTE The images in this document may differ from your computer depending on the configuration you ordered Connect the power adapter and press the power button 4...

Page 5: ...Gbps 2 USB 3 2 Gen 1 port with PowerShare Connect devices such as external storage devices and printers Provides data transfer speeds up to 5 Gbps PowerShare enables you to charge your USB devices eve...

Page 6: ...4 Power button Alien head Press to turn on the computer if it is turned off in sleep state or in hibernate state Press to put the computer in sleep state if it is turned on When the computer is turned...

Page 7: ...n and standard RGB imaging for photos and videos NOTE The device will also ship with a HD RGB camera that enables you to video chat capture photos and record videos For this configuration the infrared...

Page 8: ...NOTE Thunderbolt 4 supports two 4K displays or one 8K display 2 USB 3 2 Gen 2 Type C port with DisplayPort Connect devices such as external storage devices printers and external displays Provides data...

Page 9: ...tput 2 Service Tag label The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information...

Page 10: ...following table lists the details of the processors supported by your Alienware m15 R6 Table 2 Processor Description Option one Option two Option three Processor type 11th Generation Intel Core i5 114...

Page 11: ...Memory slots Two SoDIMM slots Memory type DDR4 Memory speed 3200 MHz 3466 MHz Maximum memory configuration 32 GB for computers with 3200 MHz 64 GB for computers with 3466 MHz XMP Minimum memory confi...

Page 12: ...mbo port Video port One HDMI 2 1 port Media card reader Not supported Power adapter port 7 4 mm barrel Security cable slot Not supported Internal slots The following table lists the internal slots of...

Page 13: ...table lists the audio specifications of your Alienware m15 R6 Table 9 Audio specifications Description Values Audio controller Realtek ALC3254 with A Volute Nahimic audio processing software Integrat...

Page 14: ...bps Up to 2 TB Keyboard The following table lists the keyboard specifications of your Alienware m15 R6 Table 11 Keyboard specifications Description Values Keyboard type 4 zone RGB backlit rubber dome...

Page 15: ...resolution Still image 0 23 megapixel Video 640 x 360 HD at 30 fps Diagonal viewing angle Camera 74 9 degrees Infrared camera 75 8 degrees Touchpad The following table lists the touchpad specification...

Page 16: ...o 70 C 40 F to 158 F 40 C to 70 C 40 F to 158 F CAUTION Operating and storage temperature ranges may differ among components so operating or storing the device outside these ranges may impact the perf...

Page 17: ...ific components NOTE Dell recommends that you charge the battery regularly for optimal power consumption If your battery charge is completely depleted connect the power adapter turn on your computer a...

Page 18: ...ble 17 GPU Integrated Controller Memory size Processor Intel UHD Graphics Shared system memory 11th Generation Intel Core i5 i7 i9 GPU Discrete The following table lists the specifications of the disc...

Page 19: ...Altitude range 0 m to 3048 m 0 ft to 10000 ft 0 m to 10668 m 0 ft to 35000 ft CAUTION Operating and storage temperature ranges may differ among components so operating or storing the device outside th...

Page 20: ...ter is designed to minimize blue light and complies with T V Rheinland s requirement for low blue light displays Low blue light mode is enabled at the factory so no further configuration is necessary...

Page 21: ...le below However if the function keys F1 F12 are needed for specific software applications multi media functionality can be disabled by pressing fn Esc Subsequently multi media control can be invoked...

Page 22: ...Table 22 List of keys to control audio features Keys Description Mute microphone Mute speakers Increase volume Decrease volume 22...

Page 23: ...fects and apply them to the computer or attached peripherals AWCC embeds Peripheral Controls to ensure a unified experience and the ability to link these settings to your computer or game AWCC support...

Page 24: ...uniquely identified by a Service Tag or Express Service Code To view relevant support resources for your Dell computer enter the Service Tag or Express Service Code at www dell com support For more in...

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