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Getting help and contacting Alienware

Self-help resources

You can get information and help on Alienware products and services using these online self-help resources:

Table 23. Alienware products and online self-help resources

 

Self-help resources

Resource location

Information about Alienware products and services

www.alienware.com

My Dell app

Tips

Contact Support

In Windows search, type Contact Support, and press Enter.

Online help for operating system

www.dell.com/support/windows

Access top solutions, diagnostics, drivers and downloads, and

learn more about your computer through videos, manuals and

documents.

Your Alienware computer is uniquely identified by a Service Tag

or Express Service Code. To view relevant support resources for

your Dell computer, enter the Service Tag or Express Service

Code at 

www.dell.com/support

.

For more information on how to find the Service Tag for your

computer, see 

Locate the Service Tag on your computer

.

VR Support

www.dell.com/VRsupport

Videos providing step-by-step instructions to service your

computer

www.youtube.com/alienwareservices

Contacting Alienware

To contact Alienware for sales, technical support, or customer service issues, see 

www.alienware.com

.

NOTE: Availability varies by country/region and product, and some services may not be available in your country/region.

NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing
slip, bill, or Dell product catalog.

22

Summary of Contents for m17 R4

Page 1: ...Alienware m17 R4 Setup and Specifications Regulatory Model P45E Regulatory Type P45E002 August 2021 Rev A03...

Page 2: ...ial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2020 2021 Dell Inc or its subsidiarie...

Page 3: ...0 Chipset 10 Operating system 11 Memory 11 External ports 11 Internal slots 12 Ethernet 12 Wireless module 12 Audio 13 Storage 13 Media card reader 14 Keyboard 14 Camera 15 Touchpad 15 Power adapter 1...

Page 4: ...Set up your Alienware m17 R4 NOTE The images in this document may differ from your computer depending on the configuration you ordered Connect the power adapter and press the power button 4...

Page 5: ...3 USB 3 2 Gen 1 port with PowerShare Connect devices such as external storage devices and printers Provides data transfer speeds up to 5 Gbps PowerShare enables you to charge your USB devices even wh...

Page 6: ...te if it is turned on When the computer is turned on press the power button to put the computer into sleep state press and hold the power button for 4 seconds to force shut down the computer NOTE You...

Page 7: ...nd record videos 3 Camera status light Turns on when the camera is in use 4 Right microphone Provides digital sound input for audio recording and voice calls 5 Tobii Eye Tracker optional Application t...

Page 8: ...splay using a display adapter Provides data transfer rates up to 10 Gbps for USB 3 2 Gen 2 and up to 40 Gbps for Thunderbolt 3 Supports Power Delivery that enables two way power supply between devices...

Page 9: ...The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information 9...

Page 10: ...he details of the processors supported by your Alienware m17 R4 Table 2 Processor Description Option one Option two Processor type 10th Generation Intel Core i7 10870H 10th Generation Intel Core i9 10...

Page 11: ...4 Memory speed 2933 MHz Maximum memory configuration 32 GB Minimum memory configuration 16 GB Memory configurations supported 16 GB 2 x 8 GB DDR4 2933 MHz 32 GB 2 x 16 GB DDR4 2933 MHz External ports...

Page 12: ...0144170 at www dell com support Ethernet The following table lists the wired Ethernet Local Area Network LAN specifications of your Alienware m17 R4 Table 7 Ethernet specifications Description Values...

Page 13: ...erage speaker output 4 W Peak speaker output 5 W Subwoofer output Not supported Microphone Digital array microphones in camera assembly Storage This section lists the storage options on your Alienware...

Page 14: ...wing table lists the keyboard specifications of your Alienware m17 R4 Table 12 Keyboard specifications Description Values Keyboard type 4 zone RGB keyboard RGB per key keyboard Mechanical keyboard Key...

Page 15: ...specifications of your Alienware m17 R4 Table 14 Touchpad specifications Description Values Touchpad resolution Horizontal 1229 Vertical 929 Touchpad dimensions Horizontal 105 mm 4 13 in Vertical 80 m...

Page 16: ...attery specifications Description Values Battery type 6 cell 86 WHr smart lithium ion Battery voltage 11 40 VDC Battery weight maximum 0 34 kg 0 75 lb Battery dimensions Height 77 70 mm 3 06 in Width...

Page 17: ...04 in Diagonal 438 16 mm 17 25 in 438 16 mm 17 25 in 438 16 mm 17 25 in Display panel native resolution 1920 x 1080 1920 x 1080 3840 x 2160 Luminance typical 300 nits 300 nits 500 nits Megapixels 2 0...

Page 18: ...mory type NVIDIA GeForce RTX 3060 6 GB GDDR6 NVIDIA GeForce RTX 3070 8 GB GDDR6 NVIDIA GeForce RTX 3080 16 GB GDDR6 Operating and storage environment This table lists the operating and storage specifi...

Page 19: ...le pressing F1 mutes the audio refer to the table below However if the function keys F1 F12 are needed for specific software applications multi media functionality can be disabled by pressing Fn Esc S...

Page 20: ...Table 22 List of Macro keys continued Keys Description 20...

Page 21: ...fects and apply them to the computer or attached peripherals AWCC embeds Peripheral Controls to ensure a unified experience and the ability to link these settings to your computer or game AWCC support...

Page 22: ...uniquely identified by a Service Tag or Express Service Code To view relevant support resources for your Dell computer enter the Service Tag or Express Service Code at www dell com support For more in...

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