HERA Series CD/DVD Duplication System / User Manual
48
The autoloader may still be busy performing a task. Give it some time and press the button again.
To interrupt the currently running process, press the
ESC
button and hold it for several
seconds. If it still doesn't work, turn the machine off, and then restart the machine after a minute.
Copy completed, but the copies are not readable / executable.
Use the “compare” feature to check the copied disc (data discs only).
Based on our experience, the quality of your media plays a big role on this part. Try to use high
quality media to prevent such problems.
Use another DVD/CD player/ROM to test the copied media. Sometimes, your DVD/CD
Player/ROM may not be compatible with recordable DVD/CD disc.
The failure rate is high.
Lower the “write speed” and try again. See “Select Burn Speed” on page 26.
The quality of your blank discs may be poor.
The quality of your master disc may be poor.
Do I need to upgrade my autoloader's firmware?
Unless your system is getting unstable, we strongly suggest not upgrading your autoloader's
firmware. Please contact our Tech Support if your system is getting unstable.
Cannot boot-up or fails to upgrade firmware.
Contact our Tech Support.
Can I load data directly from my computer to my autoloader's Hard Drive?
No, your autoloader's Hard Drive has a unique file system that computers will not recognize. Thus,
you can't perform any read/write operations to the Hard Drive from your computer.
Why won't some drives copy?
Reset the system settings back to default. (See “Load Default” on page 41)
Drives are consumable parts and every drives comes with a lifespan. After a period of time, they
do tend to wear out. Please contact Tech Support Service for assistance.
F.Y.I - Replacing any component of the autoloader without Tech Support Service’s consent will
void the autoloader’s warranty instantly.
Contact our Tech Support.
Why does my autoloader stay at “System Bootup”?
The reason the autoloader stays at system bootup forever is caused by improper shut down. To
solve the problem, contact our Tech Support department. Even though this problem can be
solved, all the hard drive information will be lost due to this failure.
How do I reset my autoloader back to default?
See “Load Default” on page 41.
