202 • Schlage • ENGAGE Managed Property User's Guide
Frequently Asked Questions
What is Critical Battery Mode?
• Critical Battery mode is provided when the device batteries are nearly depleted.
• Devices in Critical Battery Mode display a RED LED.
• Control: Outside LED is solid RED.
• NDE80/NDEB: LED under the Battery Cover is solid RED.
• LE/LEB: Outside LED is solid RED.
• Normal lock operations are not possible in Critical Battery Mode:
• A “Pass-through” can be used to attempt to gain access.
• Provided the device still has enough power to run the motor.
• This is not guaranteed.
• If a valid Pass-Through credential does not allow access, a mechanical key or “JumpStart” with
Control will be required
Can I use Lithium batteries?
• All ENGAGE battery operated devices require Alkaline Battery technology.
• DO NOT use Lithium batteries.
• DO NOT use “Heavy Duty” carbon batteries.
Why use a Physical Access Control Software (PACS) Managed Account?
• Physical Access Control Software (PACS) Partners may provide additional product and system
functionality with features not available with ENGAGE.
• When considering a PACS to manage Access Control, please consult with Allegion Sales and the
PACS provider before registering for a Partner Managed Account in the ENGAGE Web Application.
Can I change an ENGAGE managed account to a PACS account?
• YES - Switching devices from an ENGAGE Managed account to a Physical Access Control
Software Managed account would require:
• All devices must be deleted from the original ENGAGE Managed account.
• All devices must be Factory Default Reset (FDR).
• All devices must be re-commissioned into the new PACS account.
What concerns are there with using No-Tour?
Devices:
• As BEST PRACTICE: Properties planning the use of No-Tour should
enroll and commission the MT20W before any other devices are
commissioned.
• Commissioning of an MT20W tells ENGAGE that the property is a
No-Tour property and to enable the feature in all newly
commissioned devices.
WARNING:
Any
device commissioned
prior to the MT20W, is
required to be
synchronized (door
file updated) again
before the No Tour
feature can be used.
Devices enrolled
before the MT20W
are not No Tour
capable until they are
synchronized (Door
File updated).
