192 • Schlage • ENGAGE Managed Property User's Guide
Using Master Credentials
Credentials
Using Master Credentials
Overview
Serious consideration and consultation with local
authority should be done BEFORE enabling and
generating Master Credentials.
IMPORTANT NOTES:
1. Master Credentials are generally used for
Property Maintenance, local Fire Department
and emergency access to all openings on the
property
2. The ENGAGE Master Credential feature is
DISABLED
by default and may be enabled after
consultation with local jurisdiction.
3. Best Practice is to ENABLE Master Credentials when setting up the site for the first time.
• Device commissioning is required to install the defined Master Credentials.
• Any device commissioned before the Master Credential feature is enabled will require Sync,
overnight update (Door File update) to enable the feature at the door.
4. A Master Credential allows PASS THROUGH credential function access.
5. No-Tour updates cannot be used to Enable or Disable the Master Credential function at a door.
Sync
or commissioning is required.
6. No-Tour programming can ADD Master Credentials. However, to DELETE a Master Credential, the
credential must be deleted in the ENGAGE database and every lock must
Sync
.
7. Any valid User credential type can be assigned as a Master Credential.
8. Multiple Master Credentials can be generated for the same property.
9. Lost Master Credentials require every originally programmed device to be re-programmed to
remove the lost Master Credential.
10. No-Tour updates can enroll a new Master Credential and block an old (lost) Master Credential,
however it is RECOMMENDED that Master Credential replacements and deletions be
accomplished via the
Sync
process (Door File updates) across the whole property.
11. DELETED Master Credentials are permanently
DELETED and can never be used again in the
same ENGAGE account – ever.
Master credentials
may not be reused.
WARNING:
Master Credentials may
not be allowed for your property. Verify
with your Authority Having Jurisdiction
(AHJ) before proceeding. Read and
understand the IMPORTANT NOTES
below before proceeding.
BEST PRACTICE:
Enable this
setting before commissioning any devices.
BEST PRACTICE:
Destroy any
Deleted Master Credentials.
